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Hello all, I’m new here. Got some problem with the meter when I moved into a rental property last week. Googled a bit and seems like there are a lot of useful resources and helpful participant in this forum so tried to post a question here.

 

The property is an apartment in a block and all meters are located in the basement of the block. I’m not expert of meters but below few things of mine looked suspicious:

  1. It may not be showing clearly in the photo but there is a “X” at the bottom right corner of the display. Looking at other meters of the same model around, they are showing a square sign at the same location of the display.
  2. The red light is always on. Again - the same light of other meters is not on.
  3. The reading has been stale since I moved in last Friday.
  4. There are 5 lights (SW, WAN, etc) at the upper part. They are always off for my meter but showing green lights for other meter.

 

What should I do? Contact the agent, the onsite property management or the energy company? I don’t even have registered to an energy company right now. Because of the abnormal behaviour of the meter, I’m cautious that the meter reading may not be correct so I don’t want to take on the account with this reading.

 

Thanks a lot for your help!

Ivan

 

 

Updated on 03/09/24 by Abby_OVO

 

The meter has failed and your supply might have disconnected. Please have a word with the energy supplier and they’ll get you back up and running. The property management company can’t touch this one.

Your DNO can find out who the supplier is.

Hope this helps! Lmk if you need more advice.

Oh, and if you’re not sure who the DNO is, this tool will either tell you the supplier directly, or tell you which DNO to ask. DO NOT call any 0845 or 0870 numbers it spits out - all DNOs have free tools on their website you can use! If you need a hand locating the tool for your DNO, I can give you the link once you know which DNO it is. :)

https://supplier.nationalgrid.co.uk/

Oh, and if you’re not sure who the DNO is, this tool will either tell you the supplier directly, or tell you which DNO to ask. DO NOT call any 0845 or 0870 numbers it spits out - all DNOs have free tools on their website you can use! If you need a hand locating the tool for your DNO, I can give you the link once you know which DNO it is. :)

https://supplier.nationalgrid.co.uk/

Thanks for the quick reply. 

I think energy supply is fine because there is no problem since I moved in last week. I just want to sort out the accounts and bills properly.

I used your link above and found that my DNO is UK Power Networks. Do I start by reaching out to UK Power Networks telling them my meter has failed?

 

Close. I can give you the next tool now. Sorry it’s a bit tricky.

This tool will pin down the supplier and send you an email. https://www.ukpowernetworks.co.uk/help/who-is-my-electricity-supplier-and-what-is-my-mpan

Whoever that tool gives you is who you need to contact.

Unfortunately I cannot find my flat when I type in the post code. Oddly I can see the adjacent door numbers on the list.

Ahhh… Have a chat with UKPN then over the phone. 0800 029 4285 .

Failing that, there’s one more trick I might have up my sleeve. Bear with me while I see if I can get permission to use it.

Unfortunately I cannot find my flat when I type in the post code. Oddly I can see the adjacent door numbers on the list.

You could quickly double check your postcode

https://www.royalmail.com/find-a-postcode

Unfortunately I cannot find my flat when I type in the post code. Oddly I can see the adjacent door numbers on the list.

You could quickly double check your postcode

https://www.royalmail.com/find-a-postcode

I can find the door number of my flat in the Royal Mail link, but not the UK Power Networks link. Maybe they do not use the same database?

Hi @ivanpa did you get any further?

From the image , I can see ‘Rate 01 Act Imp’ and also 00254kwh so I presume the meter is working, just not communicating? Or do you not have a supply? 

Hi @ivanpa did you get any further?

From the image , I can see ‘Rate 01 Act Imp’ and also 00254kwh so I presume the meter is working, just not communicating? Or do you not have a supply? 

No I haven’t had chance to call UK Power Networks but will do so tomorrow.

There is no problem for my supply, but just the few things I listed initially (especially the stale reading) seem to be suggesting there is something wrong.

I’m now even thinking what will happen if I just keep on consuming the supply but no one is clocking the usage properly ….

Hi @ivanpa did you get any further?

From the image , I can see ‘Rate 01 Act Imp’ and also 00254kwh so I presume the meter is working, just not communicating? Or do you not have a supply? 

No I haven’t had chance to call UK Power Networks but will do so tomorrow.

There is no problem for my supply, but just the few things I listed initially (especially the stale reading) seem to be suggesting there is something wrong.

I’m now even thinking what will happen if I just keep on consuming the supply but no one is clocking the usage properly ….

Ah, that’s what you mean by stale - apologies, I misunderstood. 
Generally, there is a process of assessment once the meter is replaced/back in operation. Readings are taken and usage calculated based on the assessment for the period with no meter readings. 
Hope you can get some clarification. 

Hey @ivanpa ,

Permission was granted. One of the forum moderators is going to reach out to you privately to see if they can help. Please keep an eye on your Private Messages via https://forum.ovoenergy.com/inbox/overview . You’ll also get an email letting you know.

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