My Pay As You Go account

Hello,my pay as you go meter shows low battery. Could you please help me what to do?thank youEliette

Hi hope, some one  can put  some light on this matter went to the local spare shop and put £200 on my top up key got the receipts put the key in the meter  says token accepted  but the £200 didn't  show up ?So went to the post office  and they say that they don't take ovo top up keys  no more can someone  tell me why thanks  

Has anyone got any idea what is going on! Was with SSE PAYG and received an OVO card. Put £20 gas on worked fine. Said I had £8, £8 emergency credit and the rest owed. This came out of the £20. Used the gas then went to use the emergency and the meter said I owed £28. Put £40 on today, I have now put my card in again to use my gas and it's now saying I'm another £38 in debt!!! I don't understand what is going on. I'm a single mum with a 2 year and had no gas now for a month. I have to wait until I have the money to top it up and all they are doing is taking my money and I still have no gas. Any advice would be helpful. I will contact them in the morning. I'm so angry I have to wait another week for my wages to put more money on! 

Hi, I currently have only £4 left of emergency electric credit from £20. Do I have to top up to get out of emergency credit? I only have £15 which only takes it to £19., any advice welcome 

Hi everyone I had £14.97 credit on my pay as you go meter i had a smart meter installed 4 days ago and the 14.97 has still not been added engineer who installed smart meter said it could take up to 2 days anyone have any advice Thanks

Hi could you help my electric seems to be really high usage I'm currently using nearly 180pounds  this month for electric is this right for a 3 bed terrace house 

I recently switched to a smart meter, I've got an Aclara meter, and i’ve tried to top it up through the app (this said the payment went through) but I waited for over an hour and nothing changed. So i tried to put in both payment codes in manually and both came up with a CRC error. I have £4 left of emergency credit so please help :(

Hello, I was moved to OVO from SSE.Pay as you go. I built up some standing charge debt which OVO took approx 80% of every top up I made (which made trying to keep my home warm during the winter impossible!) I tried to get the % of each top up they took lowered, however, they would claim they had done it on the telephone, but didn’t. i did a web chat on several occasions, asked to complain and was told “you can’t complain, it’s debt” and they would end the web chat on me. I paid off the debt and transferred to another company. i received my final statement from OVO, keep in mind I was pay as you, and they claim I owe them £1000, saying in one month my gas consumption alone was £614. i was on pay as you go, I was unable to use gas I did not top up my meter to use. My standing charge debt I had run up was paid off before I left, but they claim this debt on my final sta

Gas top up card stopped working at the paypoint, phones customer support, they gave me a code, wait 2 hours and get new card,.. Nearest place with any cards was 45mins walk,  off I go, gets there code wouldn't work,  fones back, gets new code,.. Goes back to shop that one didn't work.Fones back up they said they had booked an engineer for between 8pm - 11pm,... Its now 1.10am and guess what? Engineer hasn't turned up.Im Cold, ( no Heating), I'm tired, I've no hot water, it's a gas cooker,..and a gas fire, I'm not impressed.. going to be fun trying to get the kids ready for school in morning.Will I be charged for this engineer, even though he didn't turn up?? 

Do I repay a gas debt and standing charge whilst running on emergency credit 

Hi I am trying to setup a schedule weekly payment on payg meter why can’t I do it

Hi,Can someone tell me or give a link to OVOs payg tariffs. I'm only looking for a single tariff and not an e7 etc. When I look at Renew Your Plan, there is no option to select payg. Why is this?Thanks

Why can't PAYG customers enjoy the same EV benefits as those who pay by direct debit. 

My key was stolen. I picked up a blue key from a shop after being given an RTI code from OVO. I’ve been given another RTI code for the £100 that was on my stolen card. I went to the shop and it didn’t work. Did I need to activate my new card? 

took my electric key to the shop to top up, failed to top up on the shops side, put key back in and now there is a blinking red light? Any idea why this failed to be topped up (was able to top up gas card at the time) and is now doing this? 

We are all electric and on THTC, or so we believe, we moved here in March 2021 and we have been trying to switch since we moved in, due to our apparent meter type we were with SSE then switched over to OVO. Currently going through energy ombusman to get a different meter/tarriff, due to living in the countryside we have to travel to a shop and due to weather it is not always possible and being pay as you go its not sustainable and we were told absolutely no way can we get a different meter and we would just have to wait until the RTS shuts down and hopefully we can get a smart meter(apparently this is not possible at the moment due to signal, yet others on our street have smart meters)OVO have argued that we are on a THTC tarriff..but the rates he gave me dont match the rates on our actual meter, each rate on our meter being 1pence more per kw. We hav

Why would I occasionally keep getting a balance adjustment message on my pay as you go smart meter? Surely the money just goes down as I use it. Why are they taking more from me? 

I didn't think it was possible to view meter balance/s on the top-up app, however on the app store, some of the reviews say they are able to see their balances. I cannot seem to see mine on the top-up app?

Hi , I'm hoping for any assistance I can get with my pay as you go kaifa smart meter. Firstly I noticed the IHD stopped giving electricity info 10 days ago. Contacted ovo by web chat and the assistant said they had "unjoined and rejoined" meanwhile I had to switch the IHD off for 30 mins. This didn't work so Immediately started another chat ,told by another assistant that the IHD should be switched off for 24hrs. Didn't work either. Wondered if by any chance I could find out what credit I had or perhaps top up by the meter itself so I had a look (it's outside the property ) and found the display only showing inaccurate local time. Didn't shuffle through any screens only showed me the wrong time. Got no reaction from any of the buttons but the lights were flashing every 5 secs. Started another chat with ovo, established that the electricity meter wasn't communicating with either of us and that I wouldn't see an engineer till end of Feb at the earliest unless I'm out of

Hi all 👋Yesterday I put £30 on my gas account via the app......the updated one.....and its not carried overI chatted online to an advisor around 6 hours ago, and inputted my 16 digit number to force it over. I waited 45 minutes.....actually its now about 6 hours.....and still nothing. As I can't 'talk' to anyone til tomorrow, and it's pretty low, any advice gratefully received. Thanks 😊 

We are undergoing a renovation and going forward, my old pre-payment meter is going to be replaced with a smart meter. I have £186 od credit on my pre-paymeny meter, which I obviously don't want to lose in the change over. Can Ovo guarantee that credit won't be lost in the change to a smart meter?  

Good eveningI ran out of gas this morning and activated Emergency Credit (£15.00) via my card.  A few hours later I topped up my gas card with £5.00 and put it in the meter.  The normal “please wait……..” sign came up but then it went back to the first meter screen (I think it showed £15.00 emergency credit) and then went to the “please wait screen” again.  The next screen that came up was the amount of £0.01p being taken to pay back emergency credit.  It then asked me to press A which I did, however nothing happened (the meter screen was frozen).  After a while it went back to the “please wait..” screen and the £5.00 credit was then added.  However, instead of going back to the first meter screen, “please wait….” appeared again and a second £5.00 was added.  Therefore I currently have £10.00 credit on my gas meter when I only paid for £5.00.Can anybody tell me what has happened here?  Is the meter or gas card faulty?  The meter was installed back in 2007 and the gas ca

I was struggling to top up my key meter until payday and got in touch with OVO. I was given an RTI to get £75 credit but the repayment rate on the meter is £3.50 a day. I realised that due to the high energy costs and the fact I’m all electric heating this repayment rate will leave me in a worse situation than ever so I don’t intend to use it. It was only for a couple of days anyway. I’d rather switch my heating off! I’m getting a new pay as you go smart meter on Thursday.  Am I correct in assuming that if I don’t use this RTI code and continue to top up then nothing will happen? 

I’m in an urgent situation! Please help. I’m newly moved in and registered OVO services on a fixed monthly plan since 19th Feb. My traditional gas meter’s battery was not working and required a replacement. Unfortunately, an engineer wrongly installed a PAYG gas meter for me. I have never received a top up card ever. I join the monthly plan instead of PAYG. I spend hours to call for emergency credit every day and all credits runs off in a day. I keep trying to request for an urgent top up card delivery. Yet, nobody from OVO could help. I feel so desperate and helpless. Weather was cold these days and my kids keep freezing. What I request for is an urgent top-up card only. So that I can top up by myself while waiting for scheduling reinstallation of non-PAYG meter. I called hotline, sent e-mails, chatted in chatroom. No positive feedback i

Hi, we have had the low battery warning indicator on our PAYG meter for a week or so. Spoke to OVO who say, it will have to run down to zero before they will replace? - as they don’t do scheduled call outs and it will have to become an emergency. Don’t like the idea of having to let it run down like that, as it’s unpredictable? Apparently it will start beeping when it gets really low?Also what happens to any remaining credit on the meter if the battery dies? It’s not a smart meter. We wanted to top up before the increase in October?