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Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? You’ll find the answers here.

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Smart Meter Video Tutorial Series

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Pay As You Go smart meters and In Home Displays (IHDs)

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173 Topic threads
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity or gas credit on your Smart Energy TrackerTutorial

Do you need to manually add the top up to your smart meter? In this short video we'll show you how to top up your electricity or gas credit on your Smart Energy Tracker.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1110
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Landis & Gyr smart electricity meterTutorial

Here’s how you can get emergency credit live on your L+G electricity meter In this short video we'll show you how to access emergency credit on your Landis & Gyr electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

2910
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your Aclara second generation smart meterTutorial

Do you need to manually add the top up to your smart meter? [body] In this short video we'll show you how to top up your electricity credit on your Aclara second generation (SMETS2) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1680
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the electricity supply on your EDMI meterTutorial

Re-enable your EDMI electricity smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the electricity supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team

5280
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Aclara second generation meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Aclara second generation (SMETS2) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

410
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your Landis & Gyr smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your electricity credit on your Landis & Gyr (L+G) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1180
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Aclara second generation electricity smart meterTutorial

Here’s how you can get emergency credit live on your Aclara electricity meter In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) electricity smart meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

1590
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your EDMI meterTutorial

Re-enable your EDMI gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team

1190
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Secure gas meterTutorial

Here’s how you can get emergency credit live on your Secure gas meter In this short video we'll show you how to access emergency credit on your Secure gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

420
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Secure smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Secure smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1130
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your EDMI meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your electricity credit on your EDMI smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1790
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Landis & Gyr smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Landis & Gyr (L+G) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

870
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Secure electricity meterTutorial

Here’s how you can get emergency credit live on your Secure electricity meter In this short video we'll show you how to access emergency credit on your Secure electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

800
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your EDMI smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on EDMI gas smart meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

210
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity or gas credit on your Geo In-Home DisplayTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your electricity and gas credit on your Geo In-Home Display. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

760
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your Elster meterTutorial

Re-enable your Elster gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Elster meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team 

1630
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your EDMI gas smart meterTutorial

Here’s how you can get emergency credit live on your EDMI gas meter In this short video we'll show you how to access emergency credit on your EDMI gas smart meter. This makes sure your home has gas until you're able to top-up. Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

670
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity on your Elster smart meterTutorial

Updated on 19/11/24 by Shads_OVO   Do you need to manually add the top up to your electricity smart meter? In this short video we'll show you how to top up your electricity credit on your Elster meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

660
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Elster electricity smart meterTutorial

Updated on 18/11/24 by Shads_OVO  Here’s how you can get emergency credit live on your Elster electricity smart meter In this short video we'll show you how to access emergency credit on your Elster electricity meter. This makes sure your home has electricity until you're able to top-up. Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

670
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your Landis & Gyr meterTutorial

Updated on 18/11/24 by Shads_OVO  Re-enable your Landis & Gyr gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Landis & Gyr (L+G) meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team 

2760
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your Secure smart meterTutorial

Updated on 18/11/24 by Shads_OVO  Re-enable your Secure gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Secure meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669. Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team 

4180
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the electricity supply on your Secure smart meterTutorial

Updated on 18/11/24 by Shads_OVO:  Re-enable your Secure electricity smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the electricity supply on your Secure meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669. Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team 

3050
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Smart Energy TrackerTutorial

Updated on 18/11/24 by Shads_OVO  Here’s how you can get emergency credit live on your meter via your Smart Energy Tracker In this short video we'll show you how to access emergency credit on your Smart Energy Tracker. This makes sure your home has electricity or gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

1020
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas on your Elster smart meterTutorial

Updated on 18/11/24 by Shads_OVO  Do you need to manually add the top up to your gas smart meter? In this short video we'll show you how to top up your gas credit on your Elster meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

550
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your EDMI electricity smart meterTutorial

Updated on 18/11/24 by Shads_OVO:   Here’s how you can get emergency credit live on your EDMI electricity meter In this short video we'll show you how to access emergency credit on your EDMI electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

2590
Emmanuelle_OVO
Community Manager
8 months ago

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