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Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? You’ll find the answers here.

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Tutorial

Smart Meter Video Tutorial Series

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Pay As You Go - Topic Hub & How to get in touch

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Pay As You Go smart meters and In Home Displays (IHDs)

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177 Topic threads
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
Smart Meter Video Tutorial SeriesTutorial

Updated on 17/10/24 by Abby_OVOGot questions about your smart meter? We have a helpful series of short videos for the most common models of smart meter covering re-enabling, topping up and accessing emergency credit.  If you’re unable to find the answers you’re looking for below please check out our pay as you go topic hub:  Or why not ask our community?   (Aclara) (Landis & Gyr) (EDMI) (Elster) (Smart energy tracker) (Secure) (Geo IHD) How to get in contact about my OVO Pay As You Go account The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime during our opening hours below. Opening hours: Mon-Thu 8am to 8pm Friday 8am to 6pm Sat-Sun 8am to 5pm Or call us on 0330 175 9669 during the same times.   Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category. There are also tons

7240
Emmanuelle_OVO
Community Manager
8 months ago
Chris_OVO
Community Moderator
Chris_OVOCommunity Moderator
Posted in My Pay As You Go account
How to re-enable your gas supply on your Aclara second generation smart meterTutorial

Re-enable your smart meter by following these steps If your credit has run out on your Pay As You Go smart meter and your gas supply has switched off, you’ll need to add credit and re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Aclara second generation (SMETS2) meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team

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Chris_OVO
Community Moderator
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable your electricity supply on your Elster smart meterTutorial

 Re-enable your smart meter by following these steps If your credit has run out on your Pay As You Go smart meter and your electricity supply has switched off, you’ll need to add credit and re-enable your supply.  In this short video we'll show you how to re-enable the electricity supply on your Elster smart meter. Before you begin make sure you’ve switched off all appliances, this includes turning off your boiler at the mains.   If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team 

2260
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Aclara second generation smart gas meterTutorial

Here’s how you can get emergency credit live on your Aclara gas meter In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) smart gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

580
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Elster smart gas meterTutorial

Here’s how you can get emergency credit live on your Elster gas meter In this short video we'll show you how to access emergency credit on your Elster smart gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

440
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
Your top up didn’t reach your Secure electricity meter? Here’s how you can add it manuallyTutorial

How to manually add a top up using your receipt  In this short video we'll show you how to top up your electricity credit on your Secure meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Still need help? See our guide on smart meter top up issues here. Thanks,The OVO Team 

1610
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity or gas credit on your Smart Energy TrackerTutorial

Do you need to manually add the top up to your smart meter? In this short video we'll show you how to top up your electricity or gas credit on your Smart Energy Tracker.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1110
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Landis & Gyr smart electricity meterTutorial

Here’s how you can get emergency credit live on your L+G electricity meter In this short video we'll show you how to access emergency credit on your Landis & Gyr electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

3310
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your Aclara second generation smart meterTutorial

Do you need to manually add the top up to your smart meter? [body] In this short video we'll show you how to top up your electricity credit on your Aclara second generation (SMETS2) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1810
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the electricity supply on your EDMI meterTutorial

Re-enable your EDMI electricity smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the electricity supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team

5780
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Aclara second generation meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Aclara second generation (SMETS2) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

430
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your Landis & Gyr smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your electricity credit on your Landis & Gyr (L+G) smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1230
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Aclara second generation electricity smart meterTutorial

Here’s how you can get emergency credit live on your Aclara electricity meter In this short video we'll show you how to access emergency credit on your Aclara second generation (SMETS2) electricity smart meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

1660
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your EDMI meterTutorial

Re-enable your EDMI gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your EDMI meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team

1340
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Secure gas meterTutorial

Here’s how you can get emergency credit live on your Secure gas meter In this short video we'll show you how to access emergency credit on your Secure gas meter. This makes sure your home has gas until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

460
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Secure smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Secure smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1220
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity credit on your EDMI meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your electricity credit on your EDMI smart meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

1940
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your Landis & Gyr smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on your Landis & Gyr (L+G) meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

980
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Secure electricity meterTutorial

Here’s how you can get emergency credit live on your Secure electricity meter In this short video we'll show you how to access emergency credit on your Secure electricity meter. This makes sure your home has electricity until you're able to top-up.  Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

960
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your gas credit on your EDMI smart meterTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your gas credit on EDMI gas smart meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

220
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity or gas credit on your Geo In-Home DisplayTutorial

Do you need to manually add the top up? In this short video we'll show you how to top up your electricity and gas credit on your Geo In-Home Display. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

810
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to re-enable the gas supply on your Elster meterTutorial

Re-enable your Elster gas smart meter by following these steps If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply.  In this short video we'll show you how to re-enable the gas supply on your Elster meter. Before you begin make sure you’ve switched off all appliances.  If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support team directly. The best way to get in touch with us is via chat. Click here and then on the green icon on the bottom right of your screen. Or call us on 0330 175 9669 Opening hours Monday to Friday: 8am to 8pm Weekends: 9am to 5pm Thanks,The OVO Team 

1780
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your EDMI gas smart meterTutorial

Here’s how you can get emergency credit live on your EDMI gas meter In this short video we'll show you how to access emergency credit on your EDMI gas smart meter. This makes sure your home has gas until you're able to top-up. Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

760
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to top up your electricity on your Elster smart meterTutorial

Updated on 19/11/24 by Shads_OVO   Do you need to manually add the top up to your electricity smart meter? In this short video we'll show you how to top up your electricity credit on your Elster meter.  You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.  Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes.  Thanks,The OVO Team 

720
Emmanuelle_OVO
Community Manager
8 months ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in My Pay As You Go account
How to access emergency credit on your Elster electricity smart meterTutorial

Updated on 18/11/24 by Shads_OVO  Here’s how you can get emergency credit live on your Elster electricity smart meter In this short video we'll show you how to access emergency credit on your Elster electricity meter. This makes sure your home has electricity until you're able to top-up. Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.  For more information on prepayment smart meters and a list of meter manuals, check out this forum topic. Thanks,The OVO Team 

740
Emmanuelle_OVO
Community Manager
8 months ago

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