My Pay As You Go account

Our electric went off about 10.30 today and I put £15 emergency onI topped up £99  just gone 1.30 some 4 hours later and it shows £88.06 credit, where has the £11 gone when its said id only used 25p in that time?PAYG meter and ive never had a debt on it. I've only got one so I avoid quarterly bills.It showed id used 25p off the emergency credit of £15 before I put the £99 on.Im confused by this can anyone explain why this has happened please. Tia.

Moved into HMO in January 2025. We pay our bills through our rent.Following the advice online, I sent all mail to previous tenants back with a sticker reading "return to sender, addressee no longer here," or similar.Saturday 27th September we get a visitor at the door who leaves us a letter saying the previous tenant owes almost £2k. Housemate 1 explained the previous tenant hasn't lived here since before January.Monday 29th Housemate 2 calls to confirm what Housemate 1 said.Saturday 4th October, another letter, which I open even though it's addressed to previous tenant. Letter says this is a final notice, and someone could show up and install a PAYG meter with the £2k already applied, so we would have to cough up that amount before even being able to use electricity.I send OVO an email saying absolutely not, this is not our debt. Get an automatic email back saying, "your email address isn't linked to any account so we can't reply to your email." I

I got this text the other day. When I log in, there’s nothing indicating this on my account, but the text automatically flagged as being from “OVO”. Any help much appreciated! 

Hi just wanted to check if anyone knows what happened here, I went onto my £15 emergency credit and let it get down to about £5, then topped up £10 which it said was accepted, but the balance didn't increase on my meter, I'm just wondering if this will register when I top up again to take it off emergency credit, or if this top up is lost now because it didn't take me off emergency credit, thanks for any help

IHD = correct balance and mirrors meters.Gas & Electric meters = displaying correct balance. App payment history = correctly reflects payments. OVO app = only showing balance from the 19/20th for electric & gas. Full bar signal between IHD and meter (1 foot away). All lights on meter flashing green correctly. Only variable is the God-awful app. Anyone in the know: any to a way to force refresh the balance on the app?Seen similar old posts where OVO acknowledge 'issues' with the app, but any reason this is not updating correctly now. Makes me suspect the app more than any 'communication' issues). (PLEASE, please do not give me generic advice / cut & pastes et al for a specific question - it won't be helpful).Thank you in advance.✌️

Does anyone know of any shops in/near the dy5 area of the west midlands that supply ovo gas cards? Before anyone suggest post office or morrisons shops with a post office in, these two places do not supply them. Both said ovo was meant to supply cards but never came 

Hi,I’ve been trying to top up my OVO PAYG meter but the payment keeps failing. The exact message I get is: We’re sorry, we couldn’t take your payment. This is probably due to a temporary technical issue. Please check your connectivity and try again. I have sufficient funds in my account, my card details are correct, and I’ve tried both the app and the website. I also switched between Wi-Fi and mobile data but it still doesn’t work. Is there a known outage or issue with the PAYG top-up system right now?And if not, what should I do to get my payment through? Thanks in advance for any help. 

Hi 1st post just noticed that my smart meter on the electric part isn't doing anything not showing how much I've got or how much I've used and the actual electric meter isn't doing anything either pushed buttons and nothing  happening we have still got electricity was just wondering why they have both stopped is there anything I can do to try and fix it as I'm worried going to get a  big bill as not sure if I've used my credit up the gas is working fine any info would be great

Hello,I have inherited a property from where the previous tenant (life-renter) died and I fell heir to it via my fathers will. The property has a PAYG meter served via OVO and had a current debt owed balance of £197.00 when I took over the property. I spoke with OVO and set-up my own OVO account in my name and was assured that the previous tenants debt was not something I should worry about as the account balance would be set to zero at the point of me setting up my account. I was told I was not responsible for the previous occupiers debt.In order for this to happen I have been given several codes on different occasions to add at the Paypoint to a new key I was provided with. The first code failed as no-one at OVO told me these are time sensitive and last only 24/48 hours and it took 4 days for the new key to arrive rendering the code void. I was then given a new code which the Paypoint operative said was successful when added to the key.OVO’s instructions were

Hi, i wanted to pay bill by cash on pay point but they were asking me for a barcode to scan which I haven’t got on my bill. How can i do that?

Hello,  Hoping someone can help me. Asked web chat for support but no response.  My query is whether I can buy a top up card for my daughter’s pay as you go meter for her electricity to give to her to use ? She lives in another town and i hoped to see if it were possible for me to buy a card to give to her when i see her.  From what I gather, it might be the case that she would need to use her card and that would mean that I would need to be with her when she tops up to pay. Is that correct ?  Many thanks,  Liz 

My IHD says the standing charge for Gas is 298.93p per day?? This cannot be correct surely? We are on PAYG and my gas credit is disappearing fast! 

Hi, I have switched to a different supplier recently but foolishly topped up on your old key. I'm trying to find out how I go about getting a refund on the credit now on that key. I do have the receipt for that transaction and any advice on the correct way of  going about this would be greatly appreciated.

Can anyone help I topped up my smart/not so smart electric meter on Saturday with £10 just before it was due to run out. Well I’mnow running on friendly credit the £10 has been taking out of my bank I’ve tried entering the UTRN code but it says its already been used. This isn’t the first time this has happened to me and I usually keep putting extra money on. I’m so fed up with this I keep having to go outside to look at my balance as my indoor display never works. I’m fed up with OVO I never had a single issue with my previous supplier.

Hi, I've been sent an ovo code by text to use at a new key shop/ stockist to get a new key to put in my prepayment meter. (Having a key posted is not an option ) All the shops in a wide area that provide new keys that actually have them are not ovo branded keys but another such as Scottish power etc but on the phone the shops have said I can bring my ovo code and it will activate any of the new keys they have and still work in my ovo prepayment meter.  Several shops have said the same thing. My question- Is this the case please? Many thanks, Jonathan P.s.this has been a nightmare and phoning ovo doesn't help cos they don't understand exactly what I'm trying to explain. (Also, btw alot of the shops listed as stockists by ovo on phone actually only do top ups not new keys but nevermind that infuriation!!)

A quick question recently signed a tenancy and did top up electricity and gas £10 each a week ago. I've not moved in the property yet and my balance on electricity & gas is already below £5. Can someone tell me how does this pay as you go works and how can top up disappear when there is no electricity or gas switched on yet  Thank you for your help and advise 

I have topped up £100 on the 5th December, paying back emergency credit leaving £76 on my meter.Now today is the 8th December with only £9.87 left. I live in a 2 bedroom flat with one child. I have not used my cooker nor did any washing this week and my heating has been on low. What on earth is going on OVO?  when I call and ask for temporary credit, I have to pay it back putting me in more debt. Why? I do not need need this kind of stress. OVO you have already sent an engineer out to test my meter and claim there is no faults on my meter but looking at my spending I believe there is. I am fed up and frustrated. At this point, I'm lodging a complaint with my citizens advice bureau and I am demanding answers or my money back because this is ridiculous. This is not the time to be playing with money during this winter season.  

I recently had an electric smart meter installed.(KAIFA)My old meter used to display my balance.How do I find my balance on the new smart meter?

My gas smart meter display has always shown how many days I have left in gas after I top up, and obviously goes down, however it's just changed from this to the amount going up like it's now billing me, iv just topped up and it's the same, the credit isn't on my smart meter, and bill is still increasing, anyone else had this? Any suggestions? 

We have bought a house which has pre payment meters I obviously want to a ) change details over b) get rid of pre payment  I just cannot get through on the phone and it’s driving me to dispair there is currently no supply at all 

Please could someone advise if it's RTS meter? I asked OVO and they said they can't advise. I don't want to switch to smart meter just yet if I don't have to. The photos attached are of my communal cupboard where my meter  is circled in red. There are 2 other meters serving other flats.  

Hi how much credit does my electric and gas meter hold please 

Topped up gas account and ovo/sse took 4 payments and still didn’t credit gas! impossible to contact!any help would be appreciated. 

Good Afternoon.Shortly before I got my old electricity meter replaced by a smart one, I topped it up with 10£. I now have the smart meter running ok, but I just would like to know: is there a way that I can get that 10£ credit for the new smart one? I still have the old top up key, and the receipt.Could anyone let me know how I go about doing that?Thanks.

Hello,my pay as you go meter shows low battery. Could you please help me what to do?thank youEliette