My Pay As You Go account

I’m moving into an electric only rental supplied by OVO in a weeks time, it’s currently on a prepayment meter and I have no idea how these work but they sound terrible, if I sign up with OVO can I move to direct debit from day 1?

I really need urgent help, I have a ‘traditional’ meter apparently and have no ‘key’  I have had no electricity since yesterday lunchtime, I have a child

Hi!I still have £4 credit on my meter but I’ve managed to activate my £20 emergency. I know it’s a silly question but when will it start showing that I am using the emergency? My In Home Display unit is GEO and for electric only. Thank you.

Help !! Been  without electricity since 5pm was near the end of emergency credit but I thought friendly credit would apply as it’s a bank holiday. I  put my last £10 on it and still supply is off . I have googled everything I can think of. 

Hi I moved into a new home in October last year. The previous owner had pre pay meters in the property with NPower I have already requested credit ones which I passed the credit checks but nearly 6 months on NPower have failed over and over to honour the change of meters and the prices on these meters are once again increasing! I have tried a few other suppliers but they are not interested in removing NPowers prepay meters and advised me to get them too which has been a waste of time can anyone give me some advice does OVO do this?

Hi will my electric go off over a bank holiday weekend,e.g.,good Friday Saturday Easter Sunday & Easter Monday.

Hi, I have a PAYG - not smart meter. My screen is blank, even though I have tried pressing the blue button. I topped up my key card with £50 but I'm not sure if it was processed as my screen is blank. I'm really worried my electricity will run out as it's the Easter holiday weekend. I tried to call SSE/OVO earlier but they keep punting me to their website chat - who tell me to call them. I can't get any contact. Any ideas what I can do? There was a power failure earlier in the week but my electricity is still on. Thanks in advance 

hi all i am going potty my electric bill alone is costing £100 every 6 days and over night i am waking to have already using according to my smart meter between £7 and £8 when everyone in bed asleep  only time has gone down is when switched fuse box off at night for couple of hours but cannot keep doing this have been on to our supplier who dont seem in any rush to help but said will look into it mean while we have to keep topping up which is crippling us and getting into debt can anyone please help

I had a new meter fitted on 2/2/23 and £20 emergency put on it, which has nearly run out, I’m waiting on a new top up card, which hasn’t arrived yet. I also have £20 on my old card that I haven’t been able to use and need refunded.

Hello, everyone. I have an issue with the electricity reader. There were several blackouts last week in our area. Yesterday I wanted to top up the electricity as I have prepayments and noticed that the reader shows NOTHING on its display. So I cannot top up it. I am afraid I will run out of the electricity soon. I tried to reach the support of the company, but after waiting for nearly 20 minutes they just cut the call off.  Any suggestions, please? And thank you for your time to reply.

the tamper light in my prepaid meter is showing orange and can't supply power to my house. What do I do?