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New Member***
Lucy mcewanNew Member***
Posted in My Pay As You Go account
Why was my mum's account transferred from Utilita to Boost without her permission?

Please can anyone assist with my issue.I have just found out this morning that my 80 year old mothers account has been switched from Utilita to OVO without any permissions either from her or myself ( I had permissions to oversee account). As it stands today she has not yet received account details from OVO or payment cards, so she has no fuel. I called Utilita and they tell me to call OVO and yes all OVO lines are closed for the weekend.I need to know who gave permission to switch this account and who is taking responsibility for essentially leaving an 80 year old woman in the middle of winter with no fuel.Lucy.

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Jess_OVO
Retired Moderator
2 years ago

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