My Pay As You Go account

Hey, can anyone assist me, I've tried to ask OVO but they havent been very helpful and im rather disappointed in them I was recently contacted by Seeka wanting access to my property, unfortunately both myself and my partner were at work that day till late (both RN's for the NHS) the gentleman left a letter demanding I contact OVO to arrange a visit, this is difficult for us at times as we both work different hours and aren't usually at home during the day (im outpatients, shes ward/emergency care based). After contacting OVO and having a somewhat lost conversation with the advisor she put me on hold and attempted to arrange a day where they could visit, unfortunately it was a day im working so im having to take A/L for this.  Does anyoen know the reason why this company need access toy property? And why the OVO operator was so rude and wouldnt inform me why they have been sent round? 

I suddenly noticed on Saturday afternoon after looking at my smart meter that the scrolling message read “Gas supply disconnected”. All was fine on Friday night. Normally I would get a scrolling message stateing I was low on credit………..I did not see that towards the end of the week. I promptly visited the portal and topped up my gas credit. So, now I still have no heating or hot water. I’m a pensioner living alone in a flat. Ovo= disgracefull.I have looked at the meter and pressed buttons, waited but today sunday still no heating or hot water. The credit on my smart meter  for gas shows ------.If I’m ever found in a deceased state please make sure this gets publicised on all media channels.

I'm basically lost 🤣 firstly i pick up my first ev car tomorrow secondly ive an home smart 2 charging point installed my questions are what are the costs to me using a pay as you go meter / can I even use it if its pay as you go ? Do I need to register with ovo or just use as standard and pay through my meter , are there best times to charge ? Did I make a mistake lol

I have a green LED light on my key meter  which is on constantly. It used to be red and flash . Why has it changed. 

I have a prepayment meter.  How can I set up an online account? I am asked to supply an account number from a bill but with a prepayment meter, I don't get a bill.

Why does my meter have to have zero credit before they will send and engineer, when the web page states to ring before your supply disconnects?

Good eveningI have received a couple of emails over the last one/two months advising that my gas meter needs replacing as per advice from my ‘network operator’ (apprently it could become unsafe).  However it was only installed last year (2025) and has a note stating it was ‘refurbished’ in 2023.  It is a traditional PAYG meter that was an exact replica of the old one that was removed due to a fault.Do I actually need to have my gas meter replaced going by the above information? Many thanks in advance.   

This message here is my last chance to get help. No one at OVO will help. They just pass me around, 10 times!!! Next step it to take legal advice. I have no choice! OVO support staff WILL NOT HELP!!! I spent two hours on the phone and spoke to 10 different people. And not a single one can help. The web site will not allow me fix the issue online as the house has a pre payment meter. I have to phone. My old OVO account was closed when I moved out of my flat a month ago. I could not be sure my purchase would happen. So I had no new address at that time. So the account was closed.I have now purchased a new house.The new house has a pre payment meter with a keyI need an OVO account so that I can then buy electricNo one at the OVO call centre can help. They just keep passing me from department to department. Why can I not buy electric from you? I want to give you money but you don't want it. My old account number is *edited by moderator* (which was closed) 

I contacted OVO chat Sat 13th Dec to explain the following;Credit applied on pre-pay key did not register in the pre-pay meter, I was prompted by agent for picture of receipt and  meter readings, at that time I was using public wifi (not at house) so could not provide the latter.The following Monday I resumed the correspondence and discovered I had received a TAG CODE Saturday regardless and that supposedly I had missed a call from OVO also.The email states:I understand you're concerned about your Top up of £40.00 that did not register your electricity meter.I tried calling you so that we can discuss this, and we have recieved the proof of payment.Here is the Tag code that you going to use in one hour from the hour to pick up the amount of £40.00 at the local shopTAG CODE: 4*** ***9 . HoW do I  reclaim this credit? There are no instructions.The  chat agents took far too long in bouncing messages, one even said 3/4minutes is normal per message!!! 

I'm pay as you go and have just gone to top up, but the metre is only displaying the green light with no credit etc? I've put the key in and nothing, pressed the blue button and nothing. Im worried that I'm going to end up in darkness with not knowing when the fault started? We did experience a power cut a couple of weeks back. Can anyone advise? I've rang over and they're only accepting emergency calls such as no supply. 

Hi everyone! I had a new smart meter installed on the 3rd of December. The previous one had broken and needed to be replaced for me to get any gas supply. The engineer told me it could take 48 hours for my credit to be transferred from the old meter to the new one, however it’s now the 10th (albeit early in the morning) and it’s still not updated and I’m afraid once the £2 of emergency credit i have left runs out I’ll once again be left with no supply. I’m disabled and having heat and hot water is very important for my pain levels and proper hygiene/pain relief baths. If there’s any more information I can give I’ll be happy to do so. Have a lovely week! 

I have received letters stating that I am entitled to the warm home discount of £150 and will receive it by 20th December. Is the 150 in one go or split between several months, I have never had the warm home discount before and I have a traditional electric meter and not a new smart meter.

I've been moved to ovo. My current gas payment card isn't working. I'm not paying £5 my old supplier didn't charge. I can't get on ovo app to see if I can get a bar code. 

Can I ask, why if you’re on Pay As You Go, you can’t any rewards ? also I have air source heating and no option for a cheaper tariff 

What time does freindly credit start and end 

Last night (6th Nov 2025) I noticed that over £100 credit suddenly appeared on my pay as you go smart meter, I certainly didnt add this credit and I have had no communication saying it was a goverment thing or anything like that, has this happenned to anyone else or does someone know why this has happened?

I manually topped up my smart meter and I saw the message saying it was accepted, but when it returned to the main menu, it didn’t show my current balance at all. Did I navigate back to the wrong screen?TIA

I am a pay as you go customer (PAYG) who was an SSE customer. SSE used to send out a statement every 3 months showing usage and costs. I got changed over 8 months ago and can't get a billing statement sent out to me? I am told look at the app but the app is only for D/D customers so no billing info is available to download for PAYG customers, why?We all pay for our energy so why can't PAYG customers get billing statements sent to them?Customer service send me on a merry-go-round with no ability to assist and the Web site does not offer this service 'O' but they do for D/D customers are payg customers less important OVO energy? Sort out your app that allows PAYG customers the same service as DD customers, SSE offered this service via their app why can't OVO offer the same???

I have a traditional PAYG electric meter. When the display disappeared I contacted OVO and eventually an engineer put in a new traditional meter.  He inserted the existing key, showed balance, all looked ok. I topped up  later in week, meter did not record top up.  After several hours spent on successive days on Chat, 2 days of phones, one new key and at least half a dozen “codes”, the problem remains.  I topped up again today, my Paypoint receipt clearly shows my correct account number and correct serial number of new meter.  My new key works and meter shows balance etc but will not show how much the top up is, or key in the new balance.  I am desperate, I simply cannot face talking to OVO anymore on Chat or phone and I certainly do not want any more useless codes.  I just need my supply to work.  Please help.  Patricia B

Hi!I'm renting a room in a flat. We previously had Ovo Gas. About 2 months ago, letters began to arrive in a different name and an agreement for Scottish Gas. The Ovo customer who is living in the same place as me (the landlord's son) didn't care. Later, a final letter came from Ovo. So, probably our Ovo gas card is not working now. I've told him countless times to contact Ovo. He told me he contacted Ovo and a new card will come soon. He said this about 3 weeks ago. Of course, the new agreement and card haven't arrived. I think he's lying about having resolved it. Soon, we will run out of gas. How can I sort this out?

i have duel fuel top up meters with ovo and recently the gas meter is not accepting the top up sent from the app the electric meter works fine and i top up via the app it appears on the monitor within a minute but when i top up with the gas through the app i have to manually key in the code that the app sends rather than it happens automatically.. it use to work fine before ..always about 20 mins after i used  the app but last 2 payments have been like this now ...any ideas why?

Our electric went off about 10.30 today and I put £15 emergency onI topped up £99  just gone 1.30 some 4 hours later and it shows £88.06 credit, where has the £11 gone when its said id only used 25p in that time?PAYG meter and ive never had a debt on it. I've only got one so I avoid quarterly bills.It showed id used 25p off the emergency credit of £15 before I put the £99 on.Im confused by this can anyone explain why this has happened please. Tia.

Hi just wanted to check if anyone knows what happened here, I went onto my £15 emergency credit and let it get down to about £5, then topped up £10 which it said was accepted, but the balance didn't increase on my meter, I'm just wondering if this will register when I top up again to take it off emergency credit, or if this top up is lost now because it didn't take me off emergency credit, thanks for any help

Hi 1st post just noticed that my smart meter on the electric part isn't doing anything not showing how much I've got or how much I've used and the actual electric meter isn't doing anything either pushed buttons and nothing  happening we have still got electricity was just wondering why they have both stopped is there anything I can do to try and fix it as I'm worried going to get a  big bill as not sure if I've used my credit up the gas is working fine any info would be great

Hi, i wanted to pay bill by cash on pay point but they were asking me for a barcode to scan which I haven’t got on my bill. How can i do that?