Pay As You Go - Your Topic Hub

See this list of topics and guides, all to do with OVO Pay As You Go. Click on the link to open the one you need!

Pay As You Go topic guides

Click on the link for Pay As You Go Smart Meter off supply?

Pay As You Go Smart Meter with top up issues?

Need financial support or questions about your debt balance? Get advice here

Click here if you have Issues with your Pay As You Go Smart meter or In Home Display?

How to tell why there’s no electricity or gas in your home

Have you lost your top up key or card and need a new one?

Only have gas for heating? Here’s how to check the meter is working as it should

Not topped up for a while? Here’s some advice for traditional meters

Did you know your traditional top up electricity meter has a ‘fail safe’ mode?

Useful links:

OVO Help Pay As You Go

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 

How to get in contact about my OVO Pay As You Go account

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
• Or call us on 0330 175 9669 during the same times.

If you’re with Boost

• Find answers or chat with Boost at boostpower.co.uk/help
• Or call them on 0330 102 7517.