Howdy @Cid296 ,

Yup, that should be possible - please keep that receipt and the key during the entire process as it’ll make the task easier. The easiest option will be for OVO to just issue a cash refund for the credit currently on the key and old meter, which you can then use to top-up the new meter if you want to or just leave it in the bank. OVO might also be able to issue a remote credit to the Smart Meter, but I’d say a cash refund is more likely.

If your request matches up with the Engineers Report, getting that refund approved shouldn’t be too tricky.

If you’d like OVO to do that, please let the Support Team know. Live Chat will be easiest for this and you can reach that via https://ovoenergy.com/help . Tell them what you’ve told me and they’ll be able to advise on what to do next.

Just so you know, getting that refund may take a few weeks.

Hey Blastoise,

I actually thought about that, but the people of the Live Chat at OVO are always hurrying you up to end the conversation because they want to move on to the next costumer.

But yes, thank you, I will do just that.

Cheers.

Not with me they don’t.

I randomly test them both as myself and anonymously. To date, I’ve not noticed that behaviour from any agents.

Well, that was my experience anyway, the 2 or 3 times I spoke to them.

One of them explicitly said “Sir, this is taking too long and it’s holding up the queue.”

But maybe I was just unlucky and got people in a bad mood, or they were just really busy.

Hmm… That’s weird. I don’t think they’re supposed to do that.

I’ll feed that back to the Forum Moderators though. They might be able to ask for that sort of thing to be looked into.

Thanks for your help, mate. Appreciate it.

Hi @Cid296 Have you had your refund yet?

My electric meter was replaced last Wednesday and still not received the credit of 22.21 from my old meter. Having been away since Sunday notice I am currently on £6 emergency out of the £15 and still shows nil credit balance

I was originally told it takes up to 5 hours, after calling later that day was told 24 hours. The following day was advised would be 24 - 48 hours and the emergency 

Why not when promised it would be transferred over after 48 hours and it’s preferred I use this site going forward rather than calling

A very frustrated new user to Ovo

Hi @JillFowler ,

Please try OVO’s Live Chat at https://ovoenergy.com/help for this one. As a Forum Volunteer I’m really sorry but I can’t access your account or make changes to it myself.

If that doesn’t work out, https://ovoenergy.com/feedback has your back.

Thanks for understanding.

Hi @JillFowler,

I’m sorry to hear this.

It seems our forum volunteer has already given some good advice here. 

Have you managed to get in touch with the team about this via webchat? You’d also be able to reach the team via our social media on Facebook or Twitter,

Please keep us updated with how you get on.

Hi Shada

I found the chat useless, talk about robotic, it didn't seem to understand what I wanted 

I called instead and got the issue resolved by a great guy CP. ( Can't spell the rest of his name) But he was brilliant! 

Jill 

Hi @JillFowler,

I’m sorry to hear this. 

Usually if you type in “Agent” in the chat it would pass you over to an agent.

I’m glad to hear this has been sorted for you.