My mother moved house and was already an existing ovo customer .her new flat had a smart meter installed by eon. She switched to ovo in october 2020 and has not had an actual reading since her bills are entirely estimated. My mother has become vulnerable so i now manage her finances through a lasting power of attorney which i have provided ovo with. I have been refus ed access to an operator on a number of occasions andon others am able to speak to someone. I have been told the meter is faulty so cannot obtain a manual readjng from it. I am at the end of my patience and am gojng to cancel the direct debit until.i get an actual reading
Best answer by Jess_OVO
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