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Aud306
Rank 1
December 14, 2017
Solved

Meter is economy 7 with 3 sets of readings - how do I give a reading via my online account?

  • December 14, 2017
  • 9 replies
  • 14582 views

I have a digital economy 7 meter I had to give my old supplier 3 readings, I press a red button and I get the 1st, press it again I get the second press it again I get the third which is the total of readings one and two however it doesn’t say what readings one and two are and which one is the economy 7 reading and I can’t find anywhere on ovo where to enter them

Best answer by Tim_OVO

Updated on 03/09/26 by Chris_OVO

 

If you're on Economy 7 and have a Smart meter, you can find out how to take these readings here.

 

Your meter shows three readings: a day reading, a night reading, and a total reading. We only need the day and night readings.

 

You can submit both readings using your online account or the OVO app (downloadable for Android or iOS). Check the guide below for step-by-step instructions on this process:

 

 

If you're unsure which reading is which on your traditional meter, look for labels like "high" and "low," "day" and "night," or "register 01/02." If there are no labels, check your current reading against your reading history on the ‘Meter Readings’ page of your online account.

 

You can also do a Load Test to find out the daytime register. To do this, take two sets of readings during your peak hours. Only one reading should change.

 

If you still can’t figure it out or can’t find where to submit your readings online, contact the Support Team. They can help you with this.

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

9 replies

Tim_OVO
OVO Staff
Tim_OVOBest Answer
OVO Forum Legend
December 18, 2017

Updated on 03/09/26 by Chris_OVO

 

If you're on Economy 7 and have a Smart meter, you can find out how to take these readings here.

 

Your meter shows three readings: a day reading, a night reading, and a total reading. We only need the day and night readings.

 

You can submit both readings using your online account or the OVO app (downloadable for Android or iOS). Check the guide below for step-by-step instructions on this process:

 

 

If you're unsure which reading is which on your traditional meter, look for labels like "high" and "low," "day" and "night," or "register 01/02." If there are no labels, check your current reading against your reading history on the ‘Meter Readings’ page of your online account.

 

You can also do a Load Test to find out the daytime register. To do this, take two sets of readings during your peak hours. Only one reading should change.

 

If you still can’t figure it out or can’t find where to submit your readings online, contact the Support Team. They can help you with this.

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
Smeliot
Newcomer
January 31, 2019
My digital display meter has three readings. We have Economy 7.
Which do I send to OVO online?
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
February 12, 2019
My digital display meter has three readings. We have Economy 7.
Which do I send to OVO online?

See the main thread @Smeliot - in general you'll have a night, day, and total reading!

We love a good meter pic, so feel free to share in case it's the same as @Aud306
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
Katinka
Newcomer
November 29, 2019

I have recently moved into a house that has an economy 10 meter supplied by EON and would like to change to a cheaper tariff but keep being told that other suppliers won’t accept my current meter. Would OVO allow me to join on an Economy 7 tariff but using my readings from my current meter? Or do they offer an Economy 10 tariff? Thanks very much in advance.

Eva_OVO
OVO Staff
Eva_OVO
OVO Staff
December 3, 2019

I’ve moved your query over here, @Katinka. We don’t offer Economy 10 tariffs, but you can sign up to us on an Economy 7 tariff. The best answer above will explain how we’ll calculate your usage using the readings! :)

My friend told me how electricity is measured and I was like Watt!
Newcomer
Katinka
Newcomer
December 7, 2019

Thanks so much @Eva_OVO. I have a generation 1 Economy 10 meter. Will I just be able to move straight over to Ovo (on an Economy 7 tariff) without changing my meter? Other suppliers have said that this meter is not compatible with their Economy 7 tariff and it would need to be removed and replaced at a significant cost to me. Thanks very much in advance. 

Eva_OVO
OVO Staff
Eva_OVO
OVO Staff
December 10, 2019

Yes you can, @Katinka, we won’t need to change the meter. You’ll still get your 10 off peak hours but at the same rate. You can sign up here. 

My friend told me how electricity is measured and I was like Watt!
Newcomer
sunshine
Newcomer
June 3, 2022

for a while now i am unable to enter my day and night readings on my phone app, the app says the readings are too low, clearly this is incorrect. the main website only accepts one reading, so i’m not sure if it’s correct any more. this is obviously getting very stressful, as i haven’t had my first proper bill since the price hikes.

 

any one getting the same issues?, i’ve deleted and reinstalled the app, tried the scan function, all to no avail, and getting hold of an agent is like finding gold at the end of a rainbow!

Blastoise186
Super User
Blastoise186Super User
Super User
June 4, 2022

Hi @sunshine ,

Whoops… That’s not right. I’m Blastoise186 by the way and I’m one of the forum regulars here. :)

In common with most of the UK, OVO’s office was closed on Thursday and Friday due to the double bank holiday for the Queen’s Platinum Jubilee, but it will re-open on Monday as usual.

It sounds to me as if there might actually be an account-specific issue on your account, rather than a bug with the app. The fastest way to reach an agent in this case would be to use the Message Us button at https://help.ovoenergy.com . It’s almost always faster than waiting on the phones and the average response time is under 90 seconds!

Hope this helps. If you still get stuck, feel free to reply to this thread again.

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