Updated on 16/08/21 by Jess_OVO
Some traditional meters are getting pretty antique and like all older machine reaching the end of their useful life (RIP meters!). This topic will cover some faulty meter scenarios, how to go about getting them fixed and how we make sure you’re still charged the right amount for your usage once the repairs are done.
Meter Not Clocking
Pretty fundamental this one! If you’ve taken a reading that hasn’t changed since you last read the meter chances are your meter’s stopped clocking. Like a stopped clock this means the meter will no longer be accurate in marking the passing of time, or more importantly, the energy you’ve been using. In this case we’d need to arrange a meter replacement - contact our Support Team to arrange this.
If you’ve we have a lot of previous readings taken from the meter we should be able to work out what the meter should have clocked during this time - if not we can work this out using the readings we get from the replacement meter. As you’ll be upgraded to a smart meter as a replacement, we should have plenty of readings sent automatically to help us figure this out.
Some traditional meters will have an LCD screen which can experience battery failure making the meter unreadable. Other issues, such as condensation under the screen, make taking a reading impossible. As traditional meters have no other way of sending us the reading, this means we’ll have to estimate your usage until we get this one sorted,
Our Support Team can arrange a free faulty meter replacement - hopefully the engineer will still be able to take a closing reading from the meter, however if not we can recalculate this in the same way we would for a stopped meter.
Leaking electricity meter
It’s extremely rare, but sometimes electricity meters can leak. If there's a hot substance like black tar leaking in or around your electricity meter, and it has a strange smell, you need to phone your District Network Operator (DNO) straight away on 105.
Your DNO owns the cables which run up to your meter where this issue normally occurs, so they'll be responsible for any issues with this part of your set-up. If your DNO recommends a meter replacement as a result of this leak - contact our Support Team to arrange a visit from one of our engineers.
Very occasionally older meters can speed up or slow down, meaning they’ll no longer be giving a true reflection of what you've used. If you notice a change to your usage patterns check out this guide for how to determine whether it’s the meter which is causing this.
We’ve got another guide to faults which affect both traditional and smart meters here.
Hope this has helped identify the issue you’ve noticed - got any more suspected meter faults we might have missed? Comment below, we’re always happy to help diagnose a meter issue.