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Lisadavies
Rank 1
December 22, 2022
Solved

OVO closed for Christmas- My electricity is off supply, help!

  • December 22, 2022
  • 6 replies
  • 743 views

Hi.

 

I have no electric and need to contact someone from ovo energy. It says online not open now till 28th. Can someone please help me? It is not a power outage or anything to do with that. Already called 105. 

 

Thanks,

Lisa

Best answer by Blastoise186

Updated on 15/08/25 by Ben_OVO 

 

You can find our opening hours and how to contact us here:

 

 

If you’re off supply for electricity and we’re closed, please call the Distribution Network Operator (DNO) on 105 – (they’re the people responsible for problems with the cables supplying electricity to your home).

 

Before you ring, please remember to:

  • Check your trip switch 

 

If you’re off supply for gas and we’re closed, please call the 24-hour National Gas Emergency service on 0800 111 999.

 

You can also try contacting the Support Teams on Social Media via Facebook or X (formerly Twitter).

 

You can try https://help.ovoenergy.com for live chat. Otherwise… 105 it.

6 replies

M.isterW
Rank 6
M.isterW
Rank 6
December 23, 2022

Do you know what the problem is? Has your electricity meter failed?

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Blastoise186
Super User
Blastoise186Super User
Super User
December 23, 2022

OVO’s phone lines should be open right now. 0330 303 5063.

But if you’re on Pay As You Go, you need Boost instead, it’s 0330 102 7517.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
M.isterW
Rank 6
M.isterW
Rank 6
December 23, 2022

@Blastoise186  The website says the phone lines are closed today.

https://www.ovoenergy.com/help/christmas-opening-hours

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Blastoise186
Super User
Blastoise186Super UserSolved
Super User
December 23, 2022

Updated on 15/08/25 by Ben_OVO 

 

You can find our opening hours and how to contact us here:

 

 

If you’re off supply for electricity and we’re closed, please call the Distribution Network Operator (DNO) on 105 – (they’re the people responsible for problems with the cables supplying electricity to your home).

 

Before you ring, please remember to:

  • Check your trip switch 

 

If you’re off supply for gas and we’re closed, please call the 24-hour National Gas Emergency service on 0800 111 999.

 

You can also try contacting the Support Teams on Social Media via Facebook or X (formerly Twitter).

 

You can try https://help.ovoenergy.com for live chat. Otherwise… 105 it.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Firedog
Super User
FiredogSuper User
Super User
December 23, 2022

Twitter may be worth trying: 
  

 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 28, 2022

    Hey @Lisadavies,

     

    Really sorry to hear of the issues you’ve had!

     

    Did you get this sorted? 

     

    If not, our Support Team are open as usual today so you can call us to book in an emergency meter exchange.

     

     

    Renewable Energy? Big Fan.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd