Unbeknown to me on September the 28th my Indra Pro ceased to send information to OVO. I went away on that day having charged up my car fully.
Estimated 9kW on my return on 4th October the car took 26kW est. on 4/10 and
0n 9th est. 50kW, 10th 20kW, 11th 27kW and 12th 18kW.
I went onto my OVO account and it said they had a problem collecting OVO anytime info. No charges shown on my account. I then opened app.indra.co.uk
this said my charger was not working and to contact Support.(Charged EV) By the way I have had no need to look at the K page as my charger was working perfectly as far as I was concerned. I spoke to a very helpful chap (senior support) who told me that they had lost the 4G contact with my charger and after a while he managed to reconnect and later that day info started flowing.
Problem, no info on amount used during the lack of connection, nothing showing at Indra or OVO. My estimate of amount used is based on my daily readings to OVO via my smart meter and subtracting the normal house usage.
What am I to do to talk to someone at OVO to try and get the amount used charged at the 10p rate and not the standard rate.
