I'm moving out and want to close my OVO account, but I can't find where to submit my info online?

Moving out and closing the account is an absolute nightmare! I first contacted OVO on 18th July. Was told I needed to send in a copy of my Lasting Power of Attorney in order to close the account for my 94 year old mother. At a cost of £7.65 I posted the LPA. It was signed for on 20th July. Admin still do not acknowledge receipt of it! I have tried using the app but the Moving Out section sends you in circles right back to the start. I have checked the account online and my Mum is still being charged the daily standing charge ! She is over £200 in credit, but at this rate there will be no credit left. Tried phoning again today but after 15 minutes of being on hold, I gave up. HELP PLEASE !!!!!!!!

BTW, the move and final bill process with British Gas took a total of 3 minutes on line.

You can’t use the app to do a moving out process right now. Please use MyOVO at https://my.ovoenergy.com . The direct link should be https://account.ovoenergy.com/moving-home .

Any charges after the move out date can also be refunded.

I have sold up and I'm moving abroad, I'm not taking on a new supplier. I've sent over the final readings and I am over £500, in credit. I can NOT find any way to let OVO this, everything is about switching, not leaving without a new supplier. Help!

If you have an online account you can select get refund

Hi @Les.D ,

Could you give https://account.ovoenergy.com/moving-home a try? It should get the ball rolling and hopefully get everything sorted out for you.

Thanks, guys I've sorted it out now following the link above 👆.

No worries, good luck with the move!

Once the Final Bill is paid off, the account will proceed to close automatically and if any spare credit is still on the account, you’ll also get that back as a refund. Please keep your bank account open until you receive it, but after that you’re free to cancel the Direct Debit. It’ll automatically cancel from OVO’s side anyway and will be terminated immediately by your bank if you close the bank account.

Good luck in your new country!

the link above suggested by Blastoise186 does not work

Hi @jrtjoe,

Welcome to the OVO Online Community.

I’m sorry for the issues you’ve been having with the app and website. @Blastoise186 is right you usually would be able to process your move out online. 

I’d recommend getting in touch with the Support Team through web messenger as it sounds like there might be a wider issue as @Closingaccount has experienced the same error. 

They will be able to process your move out and you’ll receive a final bill within 4 weeks of your move out date. After that, any remaining credit will be refunded automatically. 

@ClosingAccount

Sorry for the issues you’ve had. You can contact Support through web messenger, they’ll be able to search your email address to find the Lasting Power of Attorney and process the home move. To reassure you, your Mother will get a revised bill to the date she moved out within 4 weeks and won’t be charged for a period she wasn’t liable for.  

I hope this helps.