Why is there a difference between the Balance/Credit on my monthly summary and the Homepage of my Online Account?

Hi Thankyou for your reply it was most helpful. Spoke to OVO support and it turns out that a fault/issue in their billing system did not update my bill for yhe previous month for 26 days. What a shambles and in the words of OVO advisors do no always believe what you see on the homepage. Any way sorted and they are a good bunch and nice to kow OVO will survive

Hi @jefferson400 ,

It sounds to me as if https://ovoenergy.com/feedback is the most likely way to resolve this issue. If you haven’t already tried it, that’s what I’d recommend.

Hey @jefferson400,

Sorry for the issues you’re having,

With OVO you’ll get a monthly statement if you pay on receipt of the bill, you just need to pay the amount owing when you receive this bill. 

The App and Online Account will show your live account balance so you can see how much your using in between statements. This means whenever you submit a meter reading, your account balance will update accordingly within 24-48 hours. We have a great guide about this topic: 

This similar thread might also be helpful:

Hope this helps.

If I understand your question correctly, then yes: the standing charge is added to the current billing details every day, usually overnight. You can tell whether it’s been added or not by comparing the date and the number of days’ standing charges that have been added:
  
 

If this isn’t what you meant, perhaps you could explain what you’re looking for. 

Hi @Pilgrim2 , OVO use what they term a live billing system so that charges are added daily for you to see how they are progressing. It isn’t necessary to clear it every day 

The part I’m not getting to grips with is if this is a daily live system and the first box at the start of the billing states you are in debit of X amount if you pay this debit of X amount during the billing period then why does this debit in the first box not then go to zero why does this box still show the debit. Note you should be made aware I don’t have smart meters only conventional meters   I’d expect despite which type of meters you have if it’s live system this first box in the billing period should go to zero a on the day you pay the debit so that the debit at the start of bill period should be gone 

This is the sort of thing I see on the account website, showing what I think you’re referring to as ‘the boxes in the billing period’:
  

This shows a snapshot of the period taken on the 23rd day, indicated by 7 days until end of billing period and the green bar.

The Opening figure doesn’t change; that was the state of the account on the 1st day. The Charges figure shows what has been charged to the account in the 23 days since then with a minus sign, and what has been paid with a plus sign under Payments. The last box shows the state of the account today. At the end of the period, the last box will show the balance on the account which will then be used for the bill (or ‘statement’, as it’s sometimes called).

If you make a payment between now and the end of the period, it will eventually show up under Payments (it might take a couple of days to clear through the banking system) and the Closing figure will change accordingly.

If you only ever pay the amount owing on the end-of-period statement, this page will always show you as being in debt. This is quite right: you have bought electricity since the start of the period that you haven’t yet paid for, so you’re in debt to OVO for the cost of it. 

The way to avoid being constantly in debt is to set up a Direct Debit. You might still be in debt sometimes (e.g. in the middle of winter), but you’d be in credit during the summer and autumn. And you could save tens or hundreds of pounds a year to boot.