Skip to main content

Electric vehicles

The place to talk about all things EV, from charging at home to questions about Charge Anytime

  • 336 Topic threads
  • 4,375 Comments
News

Introducing the OVO and Volvo partnership: what you need to know

  • 0
  • 0

Do you have Solar Panels & Charge Anytime? We’d love to hear your thoug...

  • 0
  • 45
F.A.Q.

Charge Anytime - Topic Hub & How to get in touch

  • 1
  • 0
336 Topic threads
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Electric vehicles
Do you have Solar Panels & Charge Anytime? We’d love to hear your thoughts

It's an exciting time in the EV and Solar market for customers. We're looking to get some feedback from customers who have Charge Anytime and Solar on what they would like to see if we were able to offer both services at the same time. Currently customers with solar panels are not eligible for Charge Anytime. Charge Anytime works by crediting customers, for each kilowatt hour (kWh) of EV electric vehicle charging that occurs, from their grid imported home energy rate down to 7p. Currently, when customers with solar panels charge their EVs, we can’t tell the difference between imported and self-generated energy, leading to problems with getting credit and rendering them ineligible. We’re looking to solve this and we’d like you to take part in some research.  Are you eligible for this research? You’d need to either: Use Charge Anytime  Have an Electric Vehicle or use Charge Anytime and be considering installing solar panels  Or have an electric vehicle and solar panels  If you’re interes

56745
Abby_OVO
Community Manager
1 day ago
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in Electric vehicles
Get up to 2,700 free miles, thanks to our partnership with Volvo Cars and Charge AnytimeNews

Thanks to our partnership with Volvo Cars, you can get up to 2,700 miles of free driving* when you switch to OVO if you have an eligible Volvo electric vehicle. Just add our free Charge Anytime add-on to your energy tariff. You’ll also receive £50 in charging credit once you’re on supply. Volvo drivers with fully electric specific models will be able to unlock up to 2,700 free Charge Anytime miles. Charge Anytime allows you to smart charge your Volvo at a super-low rate of 7p per kWh** – anytime, day or night with no restrictions.  Eligibility You'll need an eligible Volvo vehicle and a set-up that’s compatible with Charge Anytime.  This offer is only available to new Charge Anytime customers. Please see the offer terms and Charge Anytime terms. Eligible Volvo EVs include: Volvo XC40 Recharge Pure Electric Volvo C40 Recharge Pure Electric Volvo EC40 Volvo EX40 For full details and to see if you are eligible, please visit our landing page or you can check your eligibility here by comple

1795
B
Carbon Cutter*
20 days ago
Peter E
Plan Zero Hero
Peter EPlan Zero Hero
Posted in Electric vehicles
A New Chaos - A Greener Future: Part OneBlog

 This was supposed to be a short piece. My apologies in advance to the part of your life you won’t get back after you have  read it but it does a condense a lot of thought and research into one article so I think it’s worth reading. To save time you  can skip the boxes.   This is an personal journal of how the use of energy in one household has evolved over the past few years with a  surprising setback but also an unexpected development and future possibilities for getting towards Net Zero. However,  this is not about how a typical migration might happen. This is about an experiment that was kick started out of the chaos  that was the result of Covid and then Russia invading Ukraine and how it influenced my thinking about how to reduce my  costs with very high energy prices.. What is being presented here is more of a journal of what happened over the past  few years to our household and it’s about provoking thoughts and discussions on the various pathways by which Net Zero  may be achi

43716
Nukecad
Plan Zero Hero
6 months ago
Peter E
Plan Zero Hero
Peter EPlan Zero Hero
Posted in Electric vehicles
A New Chaos - A Greener Future: Part TwoBlog

 ...ContinuedThe diagram is a crude illustration of how the various technologies compare in installation and running costs. The heat pump starts off at a minimum of £500 per year due to the initial cost and that is after the grant. It’s over a £1,000 a year without a grant. The AAHP is standalone, £800 over 10 years. The gas boiler starts off at £4,000 over 15 years but probably 20 as it’s very lightly loaded. It’s only really going to be used on the coldest of days or if the electricity prices are high for some reason. With TRVs (that you can’t use with a heat pump) the gas boiler will only be heating the other rooms in the house as required to balance the heating. You are only asking the AAHP and the gas boiler to do what they do best so the combination is saving both money and gas at the same time. The immersion heater is saving gas on the lowest priced days but it’s capable of storing a certain amount of extra heat (as a  battery) for later use so may save more than is initially es

1851
Peter E
Plan Zero Hero
8 months ago
G
Carbon Cutter***
GrandmaSusieCarbon Cutter***
Posted in Electric vehicles
Urgent charge button not displayed

Hello,Just home with a newly purchased Hyundai IONIQ 5, have set up with the Ovo account etc but don’t seem to be able to find the Urgent charge button which would be handy should it be needed.Many thanks if anyone can help,Susie

7012
Abby_OVO
Community Manager
10 hours ago
E
New Member***
EVRNew Member***
Posted in Electric vehicles
Where can I find my Charge Anytime monthly consumption?

Where can I see the monthly total of kWh charge via Chargeanytime?  I can only see the daily figures and I don’t want to have to add up 30 days every month!  There must be a report somewhere???

575
L
New Member*
3 days ago
P
Carbon Cutter*****
Phil SmithCarbon Cutter*****
Posted in Electric vehicles
Charging two different EVs with Ohme charger

Hi all.I have an Audi Q8 etron and an Ohme Smart Pro charger which is compatible with OVO Charge Anytime. Can anyone tell me how I charge a second EV? Can I just plug in the charger, or do I need to change the vehicle on the Ohme app every time?Thanks.

1809
Blastoise186
Plan Zero Hero
6 days ago
D
New Member*
DjeromeNew Member*
Posted in Electric vehicles
Hyundai Kona keeps stopping charging

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate. Thanka

413
Abby_OVO
Community Manager
6 days ago
N
Carbon Cutter****
NikBCarbon Cutter****
Posted in Electric vehicles
Mercedes max. charge level discussion- Any workarounds?

I have read through some of the forum topics and it is well-documented that Mercedes and Indra/OVO has an as yet unresolved problem, that being the maximum charge level is re-set to 50% by software Gremlins.I wanted to start a dedicated forum topic about this issue and keep it going until it is resolved, because this is not a minor inconvenience. It would be THE reason for me to not have ordered and signed a finance engagement for a Mercedes EV, or paid over £1000 to OVO for a charger. In my circumstances, charging at home is a key reason to have an EV. Without that, I would go back to a diesel tomorrow.I will update the thread when Mercedes replies to me by email, now that I have been able to pinpoint the issue for them. So far (before I knew there was a big problem), they have replied quickly but with the generic “reinstall the Mercedes Me app - send fault logs - what phone are you using” etc etc etc.So, I invite you to write your workarounds (if there are any), your communication wi

123532
Blastoise186
Plan Zero Hero
11 days ago
S
Carbon Cutter****
sjdCarbon Cutter****
Posted in Electric vehicles
Accessing Charge Anytime without a smart electricity meter

My home is in an area where smart meters do not communicate with the WAN. All the EV tariffs I can find state you must have a smart meter to be able to get the tariff. However, my husband read somewhere that it is possible to use an OVO compatible smart charger to access OVO Charge Anytime because the charger can send charging data directly to the owner's OVO online account. Can anyone confirm this is true? We really need to access an EV Tariff without having a working smart meter.

26520
Firedog
Plan Zero Hero
13 days ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Electric vehicles
Andersen A2 (2024) and Andersen A3 EV charger models are now fully compatible with Charge AnytimeNews

 We're excited to announce that after a successful trial, most Anderson chargers are now fully compatible with Charge Anytime, our free EV add-on. If you have an Andersen A2 (2024) or Andersen A3 EV charger model.*  You can now sign up for Charge Anytime and get our super-low smart charging rate of 7p per kWh – at any time of the day or night.** Not only that, our clever tech means you’ll be charging when the grid is greenest.***. So it’s better for your wallet, and the planet too.  How to sign up to Charge Anytime To start using Charge Anytime, switch to OVO and add Charge Anytime to any tariff once you’re on supply. You can check your compatibility before you switch. You need to make sure you: Are an OVO customer, on any OVO energy tariff  Have a smart meter that's opted in to sending half-hourly readings. If you don't have one, we can install one for you after you switch — at no extra cost  Have an iOS or Android phone Have a compatible Andersen charger* installed at your home that

1496
J
Carbon Cutter**
15 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Electric vehicles
Have you had a smart electric vehicle charger installed by OVO Energy?RESEARCH

Hi OVO Research Forum group, We want to hear from you if you’ve gone through OVO’s relatively new electric vehicle (EV) smart charger installation journey.  Leave a comment below if that’s you and we’ll follow up with some questions to hear how your experience was. Thanks,Tim

22617
Bradley_OVO
Community Manager
15 days ago
B
Carbon Cutter*
barryp1Carbon Cutter*
Posted in Electric vehicles
Problem connecting to vw id.7

“please wait a few minutes whilst we finish connecting your vilkswagen to charge anytime”the few minutes are not ending. Any idea why this is stuck at this page

867
Emmanuelle_OVO
Community Manager
16 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Electric vehicles
Introducing Charge Anytime - next generation EV chargingNews

Updated on 15/01/24 by Emmanuelle_OVO:Here’s the latest on our new electric vehicle charging type-of-use plan We’ve relaunched Anytime as Charge Anytime. It’s not only a new name, we’ve made some updates to the product and we want to tell you all about it… See our Charge Anytime product page here What are the headline facts about Charge Anytime? Smart charge your electric vehicle for 7p per kWh whenever you need to, Now available to be added to any OVO plan, including electric-only households, Intelligently optimises your charge for when the energy is at its greenest.*  Am I eligible? You can see all eligibility details in our Charge Anytime page here. You must be an OVO Energy customer and have an eligible car or charger. We’re constantly looking to open up the eligibility of this product to more EV models and chargers, so if you don’t see your tech here, keep an eye on our page.  Right now, solar panels aren’t compatible with Charge Anytime (unless you have an Indra Pro Smart Charger

10863213
Emmanuelle_OVO
Community Manager
16 days ago
E
Carbon Cutter*
Edwina190470Carbon Cutter*
Posted in Electric vehicles
Problems setting up Charge Anytime. Error message

I am trying to set up charge anytime , I get to the end where you confirm and I receive an error message stating they couldn’t connect my ev charger, my charger is online any ideas where I’m going wrong ?

233064
Blastoise186
Plan Zero Hero
16 days ago
D
Carbon Cutter***
djm12Carbon Cutter***
Posted in Electric vehicles
Volvo recharge 2024 not linking to OVO charge anytime

Hi, I’ve just joined OVO and I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime. I’ve tried several times but the Volvo app just says sorry, your accounts can’t be paired at the moment. I have the Pod Point which isn’t recognised so the smart charging will be via the Volvo app. Any help would be greatly appreciated. Thanks, D

21613
Emmanuelle_OVO
Community Manager
20 days ago
K
Carbon Cutter*
KassyCarbon Cutter*
Posted in Electric vehicles
Indra Smart Charger Problems - Left High and Dry

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months?? My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes. The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging. Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car a

13310
Emmanuelle_OVO
Community Manager
20 days ago
R
Carbon Cutter*
RM84Carbon Cutter*
Posted in Electric vehicles
Preconditioning settings like pre-heat from my BMW EV app not working due to clashing with OVO's Charge Anytime?

Good Morning, I’ve recently added Charge Anytime to our account, however as our charger (Zappi v2) isn’t compatible, I’ve gone down the route of linking the Charge Anytime app directly with the car itself (BMW i4), which is where the problems have started. So to provide context, before we added Charge Anytime, I was using the My BMW app to control the charging, preconditioning and vehicle preferences. In my case I had a schedule set up, so the car would precondition the batteries and warm the cabin prior to departure, however since the Ovo app ‘took over’, the preconditioning functionality has gone haywire. It appears that the schedule I had in place (Mon-Fri 7am departure), keeps being replaced with bizarre times of the day and night (I had a random 3am departure scheduled the other night) and no matter how many times I go back to reset, it keeps happening. Somehow the Ovo app is clashing with the manufacturers app and essentially rendering the preconditioning functionality useless, w

296086
Emmanuelle_OVO
Community Manager
21 days ago
Taj
Carbon Catcher*
TajCarbon Catcher*
Posted in Electric vehicles
Kaluza app “Profile progress” issue

When I first started charging using the Kaluza web app I completed a section “Profile progress” under the “More” section. Since then this section has always been marked as complete(100%).However, I’ve just looked at it today and it shows as 66% complete. The section that is incomplete is “Tariff details” and when you go to it you see what you expect - “Charge anytime”, with a link to the account and a boost warning . No problem I thought I’ll fill it in again, but you can’t, there is no means to feed it back.Anyone else have this issue or is it just my machine?

1063
Emmanuelle_OVO
Community Manager
22 days ago
S
Carbon Catcher*
speukCarbon Catcher*
Posted in Electric vehicles
MY2025 Porsche Taycan not connecting

I have just changed my Porsche Taycan 4SCT MY2023 for a new Taycan MY2025I have deleted the old car and added the new one. Charge Anytime is connected to My Porsche Account and the App can see the car and the SoC but gets stuck finishing the connection. On the Dashboard screen it says connecting to your Porsche with a wiring circle. The Last update time refreshes and has a green dot.I have charged the car but I get no credit.Is there an issue connecting to Gen 2 model year 2025 Taycans? 

8610
Emmanuelle_OVO
Community Manager
22 days ago
P
Carbon Cutter***
Paulh18765Carbon Cutter***
Posted in Electric vehicles
Used charge anytime successfully on 3 vehicles. I am now struggling with a new Kona?

Hi, I’ve used charge anytime successfully on 3 vehicles. I am now struggling with a new Kona. It won’t charge the car to the settings I put in both apps. Not had this issue before, any ideas?

12113
Chris_OVO
Community Moderator
26 days ago
N
Carbon Cutter***
NoomiCarbon Cutter***
Posted in Electric vehicles
Why does my EV Pause & Resume charging after removing Charge Anytime?

Hello,While charging my EV,  I have noticed that OVO energy pauses supplying current to the wired wallbox pulsar max charger.This causes the charger to error and it turns red. Then when the current is resumed it turns green and car resumes charging.This was causing me great deal off stress not knowing where fault lied, as I first thought issue was with charger? But thats not the case due to pause and resume - current fluctuation its the chargers behaviour.OVO energy does this when the energy is not green. Today there is no green energy and my EV charger is failing to charge at all?Can you confirm my understanding and provide a resolution?Note : I have not signed up to green energy.Despite uninstalling charge anytime the pause resume persists.Many thanks    

8710
Chris_OVO
Community Moderator
27 days ago
E
Carbon Cutter*
EV is not easyCarbon Cutter*
Posted in Electric vehicles
Hypervolt Home 3 Pro and Taycan not charging

Ovo, Hypervolt Home 3 Pro and Taycan not charging I have a 2022 Taycan, Ovo Charge Anytime and Hypervolt Home Pro 3.Until recently, I used the Ovo App to control the schedule and set charging limit, such as 75% max.  This mainly worked fine until the car / Porsche / Ovo had a connectivity issue and it wouldn’t charge (which happened 3 times).I have an MG4 arriving this weekend and need the Charge Anytime tariff to work with both cars.  However, Ovo hasn’t built an MG integration.Several days ago Ovo advised that I delete the Ovo app, install it again and then go through the Hypervolt integration route (which didn’t exist earlier this year when I first configured the app).  Which I have done.  In theory, this should be a more stable process because the Hypervolt and Ovo communicate using my home wifi so don’t rely on the Taycan’s 4G (which isn’t great).On my first charge attempt last night, it didn’t charge.However, this morning I could force an “urgent” charge using the Ovo app and tha

647
E
Carbon Cutter*
28 days ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Electric vehicles
We made a mistake on some terms and conditions, your cheaper charging rate is still 7pNews

 Your cheaper charging rate will stay the same. We’re sorry, there was a mistake in the terms and conditions (T&Cs) we recently sent to some of our Charge Anytime customers. It said your Charge Anytime rate was 10p per kWh, but your actual rate is 7p per kWh.  To confirm, you’ll continue to pay 7p per kWh for smart charging with Charge Anytime.  You don’t need to do anything and your access to Charge Anytime will continue as normal. Anyone that received the wrong rate in their terms will be sent a new version of their terms soon.  Thanks,  The OVO Team 

19310
Blastoise186
Plan Zero Hero
29 days ago
D
Carbon Cutter*
Dacia DriverCarbon Cutter*
Posted in Electric vehicles
When will the Dacia Spring be compatible on Charge Anytime?

Just got a new Dacia Spring. We have a charger to be installed next week and it isn’t an Ovo one. At present, the Spring isn’t listed as a model that is compatible with Charge Anytime. Is there any indication of when (or if) it might be added to the list?

845
D
Carbon Cutter*
30 days ago

New to creating a topic?

The OVO Forum is powered by volunteers. Here are their top tips:

Terms & ConditionsCookie settings