Charge Anywhere - cannot see charging sessions in app

Hi ​@Nealeb ,

Generally speaking, it should appear within 24 hours. If it doesn’t show up, please have a word with the team so they can investigate further.

0330 175 9678 or chargeanytime@ovo.com 

Hey ​@Nealeb 

Welcome to the community, I’m glad to see Blastoise186 has already stopped by with some advice here.

Can you see the session in the app now?

Thanks for the comments. I have still not seen that charging session appear in the app. I have a suspicion that the app has not properly recorded my location. I had a lot of problems with trying to set it up - it did not recognise my house name and address and eventually I found that I could just use the postcode. However, I know from Google Maps that my postcode gives a location about 100m from my house. I do not know how accurate this location needs to be for the app to consider me to be at “home”. I have a request outstanding to the support team email address to ask if my location can be reset (or to allow me to reset it). Fingers crossed that this is the problem which should be easily fixed - and soon, I hope! I would like to get my money’s worth out of my first subscription to the charging tariff.

Looks as if it was a location error - my initial setup put my notional home location a little too far from my actual location to recognise that my car was at home. In my defence, I have to say that I did not find the “enter your location” process too easy first time through the setup - my house has a name, not a number (not my fault - it was like that when I moved here!), which the setup system did not recognise. With the aid of the help desk via the email address given above, I was given a second go to reset my location and with the benefit of experience managed to do so this time. At least, the app now knows that the car is charging so I presume that all is OK.

Thanks to whoever for helping with this - like so much in IT, it’s a real pain first time through but second time you wonder what all the fuss was about.

Hey ​@Nealeb 

Thanks for coming back to us with that updated, I’m really glad they were able to help get you sorted out and sounds like things are now running as expected.

Do pop back if you’ve ever got any other issues or questions.😊