can anyone shed light on why £150 has been credited to my electricity on my smart meter

Hi ​@AndreaD34 ,

There’s a 99% chance that’s the Warm Home Discount or some other free financial assistance! If it is indeed WHD, it’s yours to keep and doesn’t require repayment whatsoever - it’s literally £150 of free credit to use as you wish.

What I would suggest however, is getting in touch with OVO directly as they can check the logs since we can’t see what’s happened to your account via the Forum.

It’ll be the government cost of living/energy bills help https://www.gov.uk/government/news/help-with-the-cost-of-living-in-2026?gclsrc=aw.ds&gad_source=1&gad_campaignid=23530294551&gbraid=0AAAABCrP8yuBFG0VNCjSzoqE12R11hvPI&gclid=EAIaIQobChMI_6HWpJOkkwMVs5pQBh3tozWXEAAYASAAEgKzQvD_BwE

Thankyou for taking the time to reply & help this information was very helpful to me 

It’s definitely not. As ​@Chris_OVO said, this wouldn’t come in one payment, and it is going to be applied from April. 

​@AndreaD34 Have you applied for the bill support with your council? The Warm House support came in three parts: £150 recommended by the government, £150 initiative of the energy supplier, and some amount provided by the council. You needed to apply for it in September/October last year (if I remember correctly), but the actual money would be transferred in February this year. I received the last part recently. It’s always good to contact the Support Team, but I think they would only be able to say what kind of transaction it was, but not where it came from. I had that confusion last year, and OVO could only say that it was a bank transfer. I have no memory of applying for it previous time, so I’m wondering if the council could identify those who need it and transfer the support without involving the resident?

Hi no I have not applied for anything via council I applied October last year for warm home discount that was with Ovo & I received that in November I think I will give customer service a call just to keep myself right 

​@costeek yes, sorry !! I was too hasty 🤦🏼‍♀️ I’ve realised, reading the other thread about this, that a £150 payment sounded just too perfect. 

Hey ​@AndreaD34,

If you could share what you find out, it would be really helpful for others who might be in a similar situation. I’ve a feeling it might be some sort of extra support payment, but without access to the account, we’re just guessing right now! Thanks so much!