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Best answer by Ben_OVO

Morning ​@Snorkfish and welcome to the OVO Forum! I’ve added your Solar PV badge so that other Forum members can recognise you.

 

I can see ​@Blastoise186 has come through with some helpful info here. I just wanted to add that, if you aren’t having any luck with your installer, you could try contacting  MCS Certified on 0333 103 8130, or email hello@mcscertified.com.

 

Best of luck! 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2025

Hi ​@Snorkfish ,

If memory serves you’ll need to ask your solar installer for that one. There’s no way for OVO to obtain it for you unless it was OVO who installed them.

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S
Rank 1
SnorkfishAuthor
Rank 1
July 3, 2025

Thanks for that. I've been trying to get them to send it for the last year. Nothing forthcoming. 

Ben_OVO
Community Manager
Ben_OVOSolved
Community Manager
July 3, 2025

Morning ​@Snorkfish and welcome to the OVO Forum! I’ve added your Solar PV badge so that other Forum members can recognise you.

 

I can see ​@Blastoise186 has come through with some helpful info here. I just wanted to add that, if you aren’t having any luck with your installer, you could try contacting  MCS Certified on 0333 103 8130, or email hello@mcscertified.com.

 

Best of luck! 

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    S
    Rank 1
    SnorkfishAuthor
    Rank 1
    July 3, 2025

    Thanks 

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