Hi ​@Hannah29 ,

Yup! Please take the Key or Card with you too! You’ll need both the Voucher and your Key/Card in order to redeem the WHD credit. When you get to the shop, please hand over both the Voucher and your Key/Card and ask the shopkeeper to redeem it. They’ll do the rest. Once it’s loaded, please transfer it to your Meter ASAP so you don’t lose it.

Any problems, let OVO know via https://ovoenergy.com/help .

Did you manage to get this sorted ​@Hannah29? 

Our topic hub might be helpful to you:
 

I've just had problems trying to get my home warm discount put on my key. After getting a letter to take to post office who don't deal with OVO accounts, the woman from post office had to take me to a local pay point with the cash to put on instead, luckily there was another shop close by, so big thankyou to the post office who was good enough to sort this out for me who care more about their customers than our supplier 

​@Kris67 Actually I’d argue that it’s not the crazy controversial thing you seem to make it out to be.

Some Post Offices might process these vouchers, others might refuse them - and that’s a matter far beyond OVO’s control.

Maybe OVO should make it more possible by allowing customers to use a different options like pay points if some post offices don't deal with them otherwise it ends up stressful and playing the waiting game once again trying to get a payment what you're entitled to. I had problems last year but thought it would be easier this year as they were promising vouchers but not realising it was going to be difficult if only certain post offices will deal with them, it wouldn't top up the key but accepted the voucher 

That is allowed - you can generally just go wherever you normally go to top-up and process the voucher there. Given that there’s a bazillion Post Office, Paypoint and Payzone locations around the UK, it’s not like you have to go 500 miles to find somewhere that’ll take the voucher and process it.

Either way, going for Smart Meters also makes this easier as OVO can just auto-load the WHD directly onto the Meter without you lifting a finger - you do also get notified when it’s done too.

Might be worth considering before next years WHD rolls around.

So I received my voucher today as I will take to the post office tomorrow but there is a little problem and that is to top-up as I have a key and not a card but not just that, I know for a fact I will NOT be able to top-up my key at the post office as it's only a payzone in my post office! and I need a paypoint to top-up. So what happens now ??

Hi ​@Seansterdude85 ,

Try this tool to locate a Paypoint store: https://consumer.paypoint.com/ . Any of those places should just be able to do it without question.

It stated on my letter that I could only go to a post office to redeem my voucher but there are not many post offices around and none within walking distance so shouldn't have to travel around trying to find one that would take the voucher and be able to top it up , I usually go to my local shop which have a pay point and the reason I wouldn't get a smart meter in is I know several people where their meter isn't working properly so either over or under charging. When my own mother who was in her 70s got one in they made a mess of her  passage which left her upset and stressed, plus her smart meter never worked properly. 

I know where the paypoints are in my town. I think your missing the point I was saying! I need to take the voucher to the post office... Yes ? The post office only take payzone! So will the post office give me another voucher to take to a paypoint ? Hopefully you can give me a more clear response