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Best answer by Bradley_OVO

Hey ​@Nell.tieri - Welcome to our forum!


I’ve done some digging and can confirm that the number mentioned within that text is indeed a telephone number linked to our Customer Support team who specialise in debt support.

However, to be on the safe side, I’d follow ​@Blastoise186’s advice and contact our team directly on the number provided above (0800 069 9831) to verify these texts are indeed coming from the team. Also, you can query any possible account issues they may be reaching out to you about at the same time.

Please let us know how you get on,​​​​​​​

10 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 15, 2025

Hi ​@Nell.tieri ,

They do look genuine to me. Please call OVO Collections on 0800 069 9831 to resolve this one - they’re best placed to look into it.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
juliamc
Rank 20
juliamc
Rank 20
July 15, 2025

I’ve looked up that number on “who is…” and found these comments so yes it does seem to be dodgy:

 

juliamc
Rank 20
juliamc
Rank 20
July 15, 2025

Oops ​@Blastoise186 one of us must be right 😄

Nukecad
Super User
NukecadSuper User
Super User
July 16, 2025

 

I do not like the look of that URL link at all.

“paybylink.ovoenergy,com” does not look genuine to me. 
I would NOT click on that link.

Websearch AI agrees, although AI’s can get things wrong:

 

I’ll flag this thread for moderator attention so that they can check things internally at OVO.

I said, Hey - Watts going on.
Bradley_OVO
Community Manager
Bradley_OVOSolved
Community Leader
July 16, 2025

Hey ​@Nell.tieri - Welcome to our forum!


I’ve done some digging and can confirm that the number mentioned within that text is indeed a telephone number linked to our Customer Support team who specialise in debt support.

However, to be on the safe side, I’d follow ​@Blastoise186’s advice and contact our team directly on the number provided above (0800 069 9831) to verify these texts are indeed coming from the team. Also, you can query any possible account issues they may be reaching out to you about at the same time.

Please let us know how you get on,​​​​​​​

I'm not lazy, I'm just in energy saving mode!
    N
    Rank 1
    Nell.tieriAuthor
    Rank 1
    July 22, 2025

    Thanks all - I’ve tried calling that number but it’s just silent. I tried the main support line but they were very confused and kept asking me for an account number and I was like “I don’t have an account!!!!” So still struggling!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 22, 2025

    You can bypass that by pressing #

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    R
    Newcomer
    Ray92
    Newcomer
    July 23, 2025

    I've received a text today (screenshot attached) claiming I owe money, and that the last email I received would explain more. I haven't received any emails.

    Any advice on how to follow up? Or if this is genuine.

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 23, 2025

    Hi ​@Ray92 ,

    It appears legit to me. Please call 0800 069 9831 for help with that - the Collections Team can resolve this for you.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 24, 2025

    Hey ​@Ray92 

     

    Glad to see one of our community members have already stopped by with some helpful advice. 

     

    If you’ve not done so already, I’d definitely recommend getting in touch with the team.

     

    Just to check, have you ever received emails from OVO? If you’re not receiving the emails, or can’t view that last email they’ve mentioned, it’ll be worth double checking the email address is correct on the account, if it needs updated, the Support Team will be able to assist with that:

     

     

    Currently Playing: She's Electric
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd