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When does the Warm Home Discount get paid to me?

  • November 3, 2025
  • 5 replies
  • 106 views
M
Carbon Cutter*****

Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike

Best answer by Ben_OVO

Updated on 14/11/25 by Abby_OVO

 

Morning ​@Mike Hansen and thanks for your post. Thanks too to ​@Blastoise186 for the helpful info.

 

Hi ​@Mike Hansen ,

OVO can only issue it to you AFTER the DWP sends you the WHD Eligibility Letter, which are being done in waves. Until then, OVO won’t know you qualify.

Please wait for the DWP letter and follow the instructions - OVO can’t help you until then.

 

​@Mike Hansen the confirmation should arrive between now and December, so keep your eyes peeled.

 

You can find full Warm Home Discount info on our website, along with FAQs here: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme. We also have this Forum guide:

 

 

I hope this helps!

5 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 8986 replies
  • November 3, 2025

Hi ​@Mike Hansen ,

OVO can only issue it to you AFTER the DWP sends you the WHD Eligibility Letter, which are being done in waves. Until then, OVO won’t know you qualify.

Please wait for the DWP letter and follow the instructions - OVO can’t help you until then.

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Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • 825 replies
  • Answer
  • November 4, 2025

Updated on 14/11/25 by Abby_OVO

 

Morning ​@Mike Hansen and thanks for your post. Thanks too to ​@Blastoise186 for the helpful info.

 

Hi ​@Mike Hansen ,

OVO can only issue it to you AFTER the DWP sends you the WHD Eligibility Letter, which are being done in waves. Until then, OVO won’t know you qualify.

Please wait for the DWP letter and follow the instructions - OVO can’t help you until then.

 

​@Mike Hansen the confirmation should arrive between now and December, so keep your eyes peeled.

 

You can find full Warm Home Discount info on our website, along with FAQs here: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme. We also have this Forum guide:

 

 

I hope this helps!

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Nukecad
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  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • 1186 replies
  • November 4, 2025

Actually I got the WHD credited to my OVO account a week before I got the letter from the DWP.

There again they were probably both issued on the same day and it just took a week for the post.

I said, Hey - Watts going on.
C
Carbon Catcher*
  • costeek
  • Carbon Catcher*
  • 178 replies
  • November 10, 2025

Actually I got the WHD credited to my OVO account a week before I got the letter from the DWP.

There again they were probably both issued on the same day and it just took a week for the post.

I got it credited already, but haven’t received a letter yet. My guess, it will arrive on this week. 

Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • 1193 replies
  • November 11, 2025

Hey ​@Mike Hansen,

 

Keep an eye on your account! You might see the funds show up before the letter arrives. As Costeek and Nukecad mentioned, I really hope it comes through for you soon. It’s a great help, especially during this time of year!​

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