Getting no help from OVO

Hey ​@CM1267 

Sorry to hear about the trouble you’ve been having.

If you only just set the account up yesterday it’s likely still being fully set up and things like the meters may take a little more time for connection to be fully established. The following topics may be helpful here:

In regards to payment amounts being incorrect, I wonder if there’s some kind of debt on the meter? If you only just moved in yesterday this shouldn’t be the case but if there was a delay in setting an account up such as setting up later than when you moved in, it could be clearing some kind of debt on the meter.

I’d recommend getting back in touch with the Support Team who’ll be able to check if that’s the case and explain why the payment amount may have looked different than what you added as a top up. If this isn’t the case, if you have the receipts they should be able to correct this.

Let us know how you get on.

Unfortunately, your ‘Support’ team seem unable to help as the script on the screen they follow doesn’t adapt if the answer isn’t routine. 
They are more concerned about going through the ‘suitability’ questionnaire 4 times in one day, than answering a simple question about whether the bill they sent me includes the amount I’d already paid online. 
Or whether the appointment that they’d tried to book but always seemed to have ‘technical problems’ has actually been confirmed?

The company also needs to update their IT systems, as you use VOIP calls however the poor quality, combined with the language ‘difficulties’ your staff seem to have, only compounds the issues. 
 

You also wanted me to message you on your Trustpilot email…. well I did, 4 times, how about replying maybe?