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Smurfarama
Rank 4
September 30, 2025
Solved

New Charge app and new BMW integration not working?

  • September 30, 2025
  • 16 replies
  • 628 views

I will charge your BMW, look I have made a schedule.

 

 

 

 

Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.

 

 

Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late.

 

Good morning…. I couldn’t be bothered to charge your car.

How about tomorrow instead!? 

    Best answer by Ben_OVO

    Updated on 24/02/26 by Chris_OVO

    ​@Smurfarama I’ve got some promising news back from the team:

     

    • As of Friday BMW turned off their connection with Enode. Kaluza have established a direct connection with BMW which went live last week which is great news! 🎉
    • As of 4pm Kaluza will remove the remaining connection they have with Enode for BMW meaning telemetry will no longer be shared for customers remaining on the Enode connection.
    • We have already transitioned c. 3k customers onto the new direct integration with 2.5k potentially being impacted by the switch off today.
    • We'll be communicating with the remaining 2.5k customers this afternoon directing them to relink their device on the new integration.

     

    Hopefully things should start working for you very soon!

    If you’re a BMW owner on Charge Anytime and are still experiencing connection issues at this time, please get in touch with out Charge Anytime team directly. You can find the contact details and other helpful guides here:

    Download the OVO Charge app from the App Store or Google Play.

    16 replies

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    S
    Rank 4
    SmurfaramaAuthor
    Rank 4
    October 26, 2025

    ​@sforeman9 

    Mine seems to be working correctly now……

    I set the car to the value that i want to charge the battery to, I put the same value in the OVOCharge app. I have the car set to charge immediately.

    When I first plug the car in it immediately starts charging (because that is what you have told it to do) and tells you the time that the desired charge will be achieved. I stop the charge using BMW app. Pop the BMW calculated time in the OVO app as the required by time (maybe add 5 or 10 mins). Normally after a few minutes the OVOCharge app catches up and generates a schedule.

    I have found that if the OVO app is going to be nowhere near the charge value that you want, it goes past the time you have set and after a little while then stops charging, generating a new charging schedule with the same time you set, but now 24 hours later

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 27, 2025

    Hey ​@sforeman9 

     

    Sorry to hear you’re having trouble. Did you reach out to the Charge Anytime team as recommended by Blastoise186? 

     

    Hi ​@sforeman9 ,

    I’d say get the team to dig the diagnostics. Give them a call on 0330 175 9678 and they’ll take a look at what’s going on.

    If you’ve not had a chance to do so yet, please do this so they can run through some things with you. You can view all contact methods for the Charge Anytime team in the topic below:

     

     

     

    Smurfarama also left some really helpful tips from their own experience which may be helpful to you too, so those may also be worth a try if you’re still experiencing any issues.

     

    ​@sforeman9 

    Mine seems to be working correctly now……

    I set the car to the value that i want to charge the battery to, I put the same value in the OVOCharge app. I have the car set to charge immediately.

    When I first plug the car in it immediately starts charging (because that is what you have told it to do) and tells you the time that the desired charge will be achieved. I stop the charge using BMW app. Pop the BMW calculated time in the OVO app as the required by time (maybe add 5 or 10 mins). Normally after a few minutes the OVOCharge app catches up and generates a schedule.

    I have found that if the OVO app is going to be nowhere near the charge value that you want, it goes past the time you have set and after a little while then stops charging, generating a new charging schedule with the same time you set, but now 24 hours later

     

    Do let us know how you get on.

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    Newcomer
    sforeman9
    Newcomer
    October 27, 2025

    I have tried calling them twice this morning and both times after holding for over 20 minutes they cut me straight off. Can’t say I am impressed so far! 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 27, 2025

    It’s Monday - the lines are always jammed across literally everything in the UK.

    Try again tomorrow and please make sure to call 0330 175 9678 for the fastest answer.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 28, 2025

    Hey ​@sforeman9 

     

    Sorry to hear you had trouble getting through to the team. You can also contact them via webchat, or as Blastoise mentioned, the lines will likely be a little less busy now that it’s not Monday - that does sometimes have an impact on wait times on a Monday.

     

    If you’re still having any issues getting through today, do let us know.

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    Newcomer
    Mfranny81
    Newcomer
    August 4, 2026

    Hi all, 

    Has anyone found a fix for this yet? I have a 330e which starts charging fine but will randomly come up saying charging interupted and i have to unplug and plug back in?? I am in contact with OVO but they are struggling to get me an answer 

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