Having persistent issues with my charger and Charge Anytime

Apologies if I’m wrong, but from what you say there you seem to have possibly misunderstood how Charge Anytime works.

It will not always start charging as soon as you plug in but may/will wait until it can utilise the greenest (cheapest) electricity that will be available during your charging period.

Are you setting a “Ready-by” time?

As long as you have set a “Ready-by” time then it should deliver the charge you want by that time.
If you don’t set a Ready-by time, or set the wrong time, then you may need to do an urgent charge.
 

I assume that you have read the “Getting started” guidance:

https://www.ovoenergy.com/help/article/charge-anytime

Hi ​@Nukecad 

i didn’t have to at the start when i first had it set up. It would charge instantly when I plugged it in. No need to put a ready by time. Even though I put last night I wanted it done by 4am…still wasn’t charging and didn’t have a scheduled start time either at 10:40pm. Despite earlier saying will start charging at 10:30pm. 

it’s well known to OVO that something isn’t right in the background their end as they have had to do full resets and reconfiguration twice now because even the “urgent charge” function wouldn’t communicate with my charger either. 
 

Did you leave it? (Even though it hadn’t started by 10.30, it may have decided that it didn’t need to start charging until later).
Was it charged by 4 this morning?

Maybe there’s another user here with a zappi GLO  who might be able to give more advice?

Hi ​@Nukecad 

it still wasn’t charging at midnight and had no start time either. 
I had to go out and disconnect it and reconnect it again before it would actually start charging. 
had I not I know it wouldn’t have charged. It’s fine this to me multiple times now. 

What car is it ​@Suze_b18 ?

​@juliamc  it’s a VW iD4. 

Have you tried not getting CA to talk to the charger but talk directly to the car? I have an Audi so from same family as VW but also have an Ohme (Audi-supplied) charger which is not compatible at all with CA. However, I have connected CA directly to the car and just use the Ohme charger as a dumb device (basically, I treat it as a box with a cable and plug on it) and it all works fine. You must absolutely not have CA know about a charger and a car at the same time but connecting CA to the car might be worth trying. Just a thought.

This may be related to the VW ID4 issues discussed at the link below.  The car goes into a ‘deep sleep’ mode when left for more than a couple of hours, and doesn’t then wake up when charging is scheduled.

First make sure you don’t have any charging times or sessions scheduled in the car itself.  If you do, these can cause issues.  Then I would suggest trying to plug your car in late in the evening and setting an early ‘leave by’ time to see if the charging works when there isn’t enough time for the car to go into deep sleep. 

You’ll need to make sure the battery is low enough (and set to charge high enough) that the charge has to initiate relatively quickly. With a 52 kWh capacity, a charge from 20% to 80% would take ~4 hours on a home charger (7 kW).  So if you’re charging from 20% to 80%, plugging in at 10pm and setting a leave by time of around 3am should do the trick.

If that works, then the deep sleep issue is more of a VW issue than an Ovo one, but there are a few solutions on the thread that may be worth trying:

https://www.speakev.com/threads/post-3-2-update-issues-anybody-else.182722/#replies

​@Nealeb I’ll try removing my car and re adding it see if it works. Won’t be due to charge again until next week now though. 
 

​@woodstok2000 no not got any charging times set on my car. It worked absolutely fine before but OVO have even said to me in email technical have had to do resets in the background for my account because there is an issue with the OVOCharge app communicating with my charger and telling it to charge my car 

The OVO technical team will have access to more data and know much more than me, but on the face of it, it would seem strange that a communication issue with the app would be resolved by unplugging your car and plugging it back in so I do wonder if there’s something else going on.

When you say you’re going to remove and re-add your car, does that mean you currently have the OVO app linked to both your charger and your car?  That might be causing issues too as I think it should only be linked to one or the other, not both at the same time.