Hey @LancastrianScot, 

Thanks for providing such a detailed description of your issues and your troubleshooting steps so far. That’s really useful to help us get a bigger picture.

I’d suggest reaching out to the Charge Anytime team on 0330 175 9678 (option 2 existing customers) or chargeanytime@ovo.com. They can have a look at your account and investigate the cause of the issues for you. 

Let us know how you get on with this and if you need anything else.

That’s fine, many thanks!

I’ve copied my approach to OVO to the charge anytime team, and . . . um . . . live in hope    Yes, I will certainly feed back the outcome here.

Hello @LancastrianScot 

have you found the cause of your problem? I have something vaguely similar, but in my case I suspect/guess it is linked to my old 2011 inverter causing harmonics that are in some way interfering with the Indra pro current transformer. As it only occurs at maximum generation I overcome it by charging at other times. Is there anything in your house that might generate harmonics that would affect the Indra and possibly the 3pin lead which I assume would have its own ct. Something along these lines:

Either CT detects what appears as overcurrent and causes a shutdown to protect the main fuse/plug socket,

or less likely, Indra detects overcurrent, tells Kaluza, and Kaluza terminates charge whether Indra sourced or via 3pin plug.

If either happened you would expect an error message, which you don’t get, but then error handling seems poor.

Now my interference source has probably been there since the inverter was installed, but I wasn’t aware of it. It took the installation of the Indra to highlight it.

My issue with random dropouts of charging via Kaluza/Indra linked to Indra Smart Pro charger linked to BMW 330e, while trying to utilise OVO Charge Anytime is formally still under investigation.

Having said that, charging has succeeded uninterrupted for the last 3 sessions up to the 100% required by the car.  Unfortunately, I can’t account for any change(s) to this system which may have been caused recently by 2 BMW operating system updates and possible charger firmware updates from Indra.  BUT what I DO know has been changed is that OVO Charge Anytime team told me to remove my BMW from the Charge Anytime app, and indeed I finally uninstalled that app.  Those 3 successful charging sessions were all AFTER that removal.

TBH, my car has only 12kWh battery capacity, and, being of advanced years I don’t use it very often.  So I haven’t since that removal experienced a charging session amounting to more than 40% of battery capacity.  What I’m saying is that all three recent successful charges seem to have fitted into a single continuous charging session as indicated by the Indra/Kaluza web-based app charging history.  So they HAVEN’T included a break in charging caused by the Kaluza/Indra/charger system.  It was such breaks - in particular their electrical effects - that I was fearing had ‘upset the BMW charging control electronics’, to quote BMW, and so cause the car to go into error mode, refusing further charging.

I’ll keep you posted when I can use all the battery, and therefore need a 90+% charging session.  Thanks for your interest  

Sorry about the length of this comment:  troubleshooting these linked systems aint simple, and one has to be very clear about what changes or is changed.  What is abundantly clear already though is that the various parties (Indra, their agent who installed the charger WITHOUT linking it to Charge Anytime, leaving it all to me, OVO and BMW should either

• ensure that the installer DOES set up the charger to link properly with Charge Anytime, or
• really need to get their act together and provide a clear, step-by-step setup procedure for amateurs - sorry, I mean most of their customers!!  The last 3 months, since I started in this game, have been - to be polite - very annoying.

Hi @LancastrianScot,

It’s great to hear that you’ve made some progress with this. Thank you for coming back with an update as this will be helpful for other community members in a similar position. 

Hi there,

I have had months of easy charging in my 330e, the car would show charge immediately when I got out, my app would show charge immediately and it work either in Smart Charge or Fast Charging - no issues. However now… I haven’t changed any settings and after maybe 10 mins I get a pop up saying my car has stopped charging and will resume in a planned time slot and suddenly random departure times have appeared in 4 days time for example so I change back to charge immediately, it works and then shortly after, same again - so if I miss that pop up or go to sleep - the car won’t charge. The car has had a software reset, my app has been updated and reinstalled etc - what else can I try?

Many thanks.

Hi there,

I have had months of easy charging in my 330e, the car would show charge immediately when I got out, my app would show charge immediately and it work either in Smart Charge or Fast Charging - no issues. However now… I haven’t changed any settings and after maybe 10 mins I get a pop up saying my car has stopped charging and will resume in a planned time slot and suddenly random departure times have appeared in 4 days time for example so I change back to charge immediately, it works and then shortly after, same again - so if I miss that pop up or go to sleep - the car won’t charge. The car has had a software reset, my app has been updated and reinstalled etc - what else can I try?

Many thanks.

Hey @louisa.faccenda ,

The Charge Anytime team can usually fix this - have a chat with them! 0330 175 9678 Option 2. They’re usually super fast at picking up the phone too!

Hey @louisa.faccenda 

Sorry to hear about this, but I’m glad to see one of our volunteers has already stopped by with some advice. 

Let us know how you get on speaking with the team.