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Robbo4962
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May 10, 2026
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Ohme charger ‘issues with charging’ - how can I fix this?

  • May 10, 2026
  • 18 replies
  • 637 views

Hi, I have an Audi Q4. Been using my Ohme charger for over a year with no issues, apart from the obvious hike in fees.

I have had an error the last few days, it saying ‘issues with charging’ with a resolve issues that I have done numerous times but no joy.

my car is still charging but obviously not at the EV rate. 
Any ideas?

 

Best answer by Chris_OVO

Updated on 26/05/26 by Abby_OVO

 

Hey ​@Robbo4962,

 

The team has came back with some thoughts: 

It seems like there might be a location issue with the car. It probably hasn’t updated its GPS since arriving home, so while it can still accept power to charge, it won’t do so as a smart charge. I suggest trying to remove the Audi from the app and then re-adding it, along with checking all the GPS settings. 

 

If that doesn’t solve the problem, please have them reach out to us directly. We’d be happy to run some additional checks and help escalate the matter if needed.

 

If you can try removing the car as they’ve suggested above and if you’re still having issues then reach out to the team via any of their contact methods:

 

18 replies

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
May 18, 2026

Morning ​@Robbo4962, I hope you're doing well. Just following up on @Chris_OVO's message. When you have a chance, please let us know if you have a conversation with Charge Anytime to check if you're eligible for a refund for the ten days. It could be helpful for anyone who's currently in a similar position.

 

​@Peter E thanks very much for this great info 😁. Much appreciated.

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    Robbo4962Author
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    June 12, 2026

    Here we go again. Can’t login. Probably being charged full price again for charging! 

    Here we go again! Probably getting charged full price again. 🤦🏼‍♂️

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    Nealeb
    Rank 6
    June 12, 2026

    Don't take this one personally - I've been unable to log in to the app for the last hour or so. I wanted to check status of last night's charge but "system unavailable", it says. It said "smart charging" when it started last night so not sure when it stopped working. System down for maintenance or something broken?

    R
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    Robbo4962Author
    Rank 5
    June 12, 2026

    Don't take this one personally - I've been unable to log in to the app for the last hour or so. I wanted to check status of last night's charge but "system unavailable", it says. It said "smart charging" when it started last night so not sure when it stopped working. System down for maintenance or something broken?

    Glad it’s not just me but shows more holes in the current OVO system. My car only did to 48% last night when it always does 80% so not great.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    June 12, 2026

    Morning ​@Robbo4962 and ​@Nealeb and thanks for reporting this.

     

    I’ve had a chat with some colleagues in Charge Anytime, and they’ve confirmed that this is a known issue that began last night. They’ve advised it should be resolved now. Please close your apps and reload them, and let us know whether it’s all working as it should be.

     

    Cheers both 😁.

     

    ​@Robbo4962 - did you ever receive a refund for the previous issue?

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    Nealeb
    Rank 6
    June 12, 2026

    Looking OK now - last night's charge showing correctly. 

     

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    Robbo4962Author
    Rank 5
    June 13, 2026

    Morning ​@Robbo4962 and ​@Nealeb and thanks for reporting this.

     

    I’ve had a chat with some colleagues in Charge Anytime, and they’ve confirmed that this is a known issue that began last night. They’ve advised it should be resolved now. Please close your apps and reload them, and let us know whether it’s all working as it should be.

     

    Cheers both 😁.

     

    ​@Robbo4962 - did you ever receive a refund for the previous issue?

    Nothing unfortunately. I am hoping the new takeover of OVO will have improve the customer service/products. 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 15, 2026

    Hey ​@Nealeb 

     

    I’m glad to hear that sounds like it’s working as it should now!

     

    ​@Robbo4962 sorry to hear this, was that raised via the Support Team?

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