Indra Lux charger advisory for 4G connectivity

IIRC most of the £200 goes towards a mobile data plan that only lasts three years. You can probably either just renew it or have the module swapped for a Wi-Fi or Ethernet one.

But for those that rely on 4g connectivity you can’t use Ethernet or WiFi (as in my case). Indra confirmed that the 4g fob would simply stop working and it can’t be replaced with a non- Indra fob …madness. Nexblue is the other choice and contains an eSIM as standard so switching to that.

I will ask them in the morning about that. Please bear with me.

I’ve had a word with Indra - they’ve asked for anyone affected to get in touch directly so they can assist further. They’ll discuss options to resolve this where possible. https://indra.co.uk/contact 

​@WileyC thanks for flagging this - very helpful, and ​@Blastoise186 thank you for reaching out to Indra.

​@WileyC if you do contact Indra about this please could you let us know what options they give to resolve this?

India’s recommendation was to connect via home WiFi. Not very helpful as why would I shell out £200 for a 4g dongle if I could access home WiFi. If the charger will truly stop being able to connect to the internet in 3 years why would anyone go down that route other than as a short term solution.

The reason would be if the charger is too far away from the router or the signal is weak because of intervening stone walls in older properties. Indra chargers do also have an ethernet connection and you can get supply cables with a built in Cat5E so you only have to install the one cable.

Peter 

I get you can install ethernet but if you don’t want to or it’s difficult or undesirable to do so (think apartment blocks with shared access space that is far away from the actual flat) you should have the choice to use 4g and that capability should not expire in 3 years.

I’ve checked with Indra again.

If you’re unable to use any method other than 4G, they DO have a method to renew the mobile data subscription and refresh the existing dongle. If you need this, call them directly and they’ll sort it out for you.

Mention this thread and the fact a manager has confirmed the above and that should get past any issues.

Ok thanks for that. I asked the same question and it was a flat no..the charger would stop communicating with the internet. I will message them again to see the costs involved.