Smart meters

i think there might not be anything i can do since the gas per unit prices has increased in jan 2024 as announced before. so OVO take my readings automatically which is correct, however i regularly chekc my account, it was £90 last i checked 2-3 days ago, when i checked yesterday, it has now shot up to £215...talk about having a heart attack lol. my mum is on holiday so im currently in the house by myself in a three bedroom, i only use the heating for 5 hours per day since start of december. il show picture showin december 2023 and then this month: ^ left hand side is gas for decemebr, right being january this month. how has it gone up 6x?my last bill was £160 for gas and elec, now i could potentially pay in the next bill £330-£350 can someone help me with this please? is the

Who has a SSE or OVO installed smart meter that doesn’t work and more significantly has NEVER worked? Succumbing to promotional pressure and keen to save/monitor my electricity usage, I had one installed 3.5 years ago — and it never worked from the off, save after a few months to provide exactly the same as the old one. After complaints and taking the matter to the ombudsman service (upheld on all counts and resolved with goodwill and indefinite pledges to sort out the issue). That was 20 months ago and there’s been zilch in action or communication since. Now that OVO is running the show, we will see what happens. I have no information on whether my situation is unique or common and why this is so, except that it is largely a government communications agency’s fault (DCC). Hence my question. I am in a small town in the northeast of Scotland, where everything else digital works just fine - with, as far as I know, three SSE electricity sub-stations and three di

I just noticed that my new IHD3 can take an AAA battery for backup power . Does this have a charging circuit, or do I just use a non-rechargeable battery? (Not that the display actually displays any data yet, bit I live in hope!)

I  am unable to access the reading for generation on my meter (Landid & Gyr E470 type 5533). The suggested sequence does not work:  I cant find any manual for thsi particular modelany sugggestions?

Hi fellow customerscan anyone please provide advice and information on OVO fitting the new 2nd generation meters.we are being pestered to change but cautious due to all of the bad press..positive and negative experiences appreciated thanks  

Hi all. We are converting our understairs cupboard into a WC and want to move the gas meter to a higher position (less than one metre away) on the same wall, with a view to hiding it inside a cupboard which will still be accessible if needed. The OVO engineer attended today and informed us that we could not move the meter because it must be a certain distance away from the ceiling light. Does anyone know what is the minimum distance away it needs to be? Or have any suggestions to get around this? Photos attached, thanks in advance! 

A relative has had a smart electricity meter installed at their property. They’re now looking to get the gas one changed too. They’re wondering if access to the electricity meter (likely the cellular hub) is needed when a smart gas meter is installed?The electricity meter is inside, under the stairs, while the gas meter is about 3m away, mounted on an external wall outside. As the electricity meter is under the stairs, and they use that space for storage (nothing flammable or likely to catch fire if anything were to happen!), it is an absolute faff to empty that area.If access is needed to scan the barcodes on the cellular hub, such as the CHF or GPF ID, will a picture of the meter suffice? There is a little viewing window in the wooden panelling so the meter can be seen and numbers verified, but impossible the barcode be read by a scanner at that distance.  They’re not with OVO (I am, however) so thought I’d ask here. Their gas is with British Gas,

Hi. I used to have a problem with my IHD not correctly monitoring my gas and electricity usage but over the last 2 months, this problem is sorted apart from my gas daily standing charge not being displayed.This charge still gets paid even though it isn't being shown !I am starting this topic as the communication hub indicator lights have changed their sequencing.What used to happen was the SW, WAN, HAN and GAS indicator lights used to simultaneously flash once then go out for 4 or 5 seconds and then the sequence would repeat.However I have noticed this morning that this has changed with the WAN light flashing 7 times then the remaining SW, HAN and GAS lights flashing once then flashing once more once the 7 WAN flashes have completed.Anyone else get this ?Cheers

paid twice because it ssid error try again so i did.its tookbto payments how do i get a refund on one

Hi, we recently reported a noisy gas meter that was making a throb. OVO were fantastic and agreed that although not dangerous it would be very annoying and sent an engineer to fit a new one along with a new smart meter. For a few days we had blissful silence.... but then yesterday the throbbing returned. it is now even more regular (albeit not quite as noisy) and driving me insane! we have had work done and it is now secured to a stud wall and I’m wondering if this is not helping?! Please tell me this isn’t a normal sound on a meter and that something can be done.... I can’t tune out from the throb throb throbbing....... 😩 Thanks

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

HiIf you need a smart meter to replace an RTS meter you need to pick a tariff. Does anyone know how easy is it to change to a different tariff afterwards if you decide the one you chose is not for you?  What is involved in making a change?Asking for a relative who we need to sort the new meter out for. They have storage heaters on at night. We booked an appointment and picked Economy 10 but I am not sure the night hours are long enough for the storage heaters so think we may need to do more research. I don’t know if Economy 7 still exists as an option for storage heaters.Also, I know the leaflet says RTS is being switched off at the end of June (I think) but would it really affect electricity access after that date if you haven’t sorted it? I am sure that warning must have worried a great many people and surely the energy companies must have known about all this for a long while. What happens to the people they haven’t sorted by then as they seem to have hundred

Hi,Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from the smart meter with no obstructions in between.When I look at the IHD the screen says      Meter Network Not Connected             Status 22-0      Not connected to meter network. If the problem persists, please contact your supplier.I have contacted OVO support and answered their initial questions but they also suggest seeking help here on the forum.Any ideas ?thanks and regards, Kevin  

Hi - we had a smart meter installed at our property in the north of the isle of mull last summer but the engineer was not able to pick up a suitable signal despite all the pre-tests showing that this was an area which did have sufficient signal.Our meter is in an outhouse held within a closed metal box and I wonder if this is likely to be shielding the signal.  If this is the case then is it possible for an engineer to fit an aerial to the meter and connect into the installed but inoperative meter.If this is the case what is the process to get this done - will OVO do this It has proved very difficult getting an engineer to come given the island location.ThanksCharles

As per the title my IHD idles at the bottom of the green until I switch anything on in my flat even the kettle or toaster (both new) and then it goes to the top of the red. I’m only in a small 2 bed , 1 sitting room/kitchen flat and going through £300 a month in electric since moving in 2mths ago despite being out from 7.45-6 Mon-Fri and even when I’m in don’t have the TV on etc much . I don’t get why using anything is draining my electricity so much . I have underfloor heating but that’s on 2hrs a day as once I saw the bill the first month I adjusted it right down but no difference to my electricity bills 

Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WAN red light flashing frequently on the elec meter. (Plus it worked perfectly before). Does the IHD need repairing with the smart meter? Thanks Will

I notice the App has stopped updating my daily usage.  Does this mean that my smart meter has stopped sending data to OVO ?  IHD still works OK

I have twice had an engineer out to fit a Smart meter only to be told  because I'm on Economy 10 it's not possible as Economy 10 has          3 phases and Smart meters only allow for two. Indeed up until about a year ago Ovo's own website stated quite clearly that there was no Smart meter which was compatible with Economy 10 (that section of the OVO website seems to have disappeared). Now I gather from the News Media that after the end of June our Economy 10 meters are not going to work!!!To date I have not received any notification of this.  I and numerous others where I live would like to have a CLEAR explanation of what is going on specifically as regards Economy 10. 

Hi, Just a bit of background, I've been working for a meter operator for 3 months now, primarily assisting in commissioning meters and investigating revenue protection cases. Embarrassingly there's so much I still don't know. And I've noticed your expertise and would really appreciate any simple explanations you might have to offer. Specifically I just want to a clearer understanding of smets in general. What is the DCC? What's a hot shoe? When a new tenant comes in what happens to them with a tampered meter from the previous resident (Revenue Protection). How do comms hub work. Why only 1 smart meter to 1 MPAN? Just a lot of general stuff. I just want to be able to feel like I have a firm foundation so I can confidently advise in metering. Would appreciate any help, thanks in advance

hi there, we have a KAIFA FL100 meter. can anyone tell me what button to press to get the current meter reading, please?

If I have a smart meter installed by OVO , then switch providers and the meter(s) malfunction who do I    contact to repair meter(s)

Most smart meters will soon start sending readings every 30 minutes as standard. If yours doesn't already, it will switch to half-hourly readings in 7 to 10 days.I have never had a smart meter keep an eye on my meter readings, I only have the one in near my electric consumer box that I take meter reading from, do you supply smart meters.

Hi I'm with OVO energy for electric and eon for gas. I got told to get smart meters you have to be with same company for both. I don't know why this would need to be. 

Hi all I have a Liberty 100 electric & EGV4v gas meter. I am attempting to connect a second hand Pipit 500 IHD to them but the IHD is asking for a PIN number to un-pair the previously paired meter before I can attempt to connect the unit to my meters. I have tried the pin 1793 which does not work (number was obtained from the manual and various internet posts, this number does work with the units advanced settings but not for un-pairing), I have also tried generic pin’s like 0000, 1234 etc but they don’t work either.Please can someone provide the correct pin or details on how to factory reset the Pipit. Thank youChas242

Hi, I had my RTS meter replaced with a smart meter in December. I wasn’t aware it would cause my fuse box to trip for as long as I’ve been told (6 weeks as per the time given for information to be updated), I was under the impression this would last only about 48 hours. A week or two after it was fitted I asked OVO support about the fuse box tripping, and was told I’d have to wait the 6 weeks. It flips 10-20+ times a day, but the issue is that my heating system takes so long to heat up that my house is sitting at about 13-14C, and I’m a disabled person. This is causing me a lot of pain on top of the expected annoyance at the inconvenience. I’ve also had my computer shut down while writing, losing anything I’ve been working on that hasn’t been saved- which is more of an inconvenience but I’m afraid it’ll mess up my computer eventually as the flips are quite unpredictable. It also makes cooking, and showering, difficult at times. Has anyone had experiences with asking for help with th