Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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F.A.Q.

All your frequently asked questions about smart meter reading schedules

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Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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526 Topic threads

L
New Member*
larkNew Member*
Posted in Smart meters

Chameleon IHD3 bought from eBay, why can't I connect this with OVO?

Hi I was wondering if anyone could help me. I have bought one of these meters on ebay but cannot find out how to connect it. No wifi menu in the settings.

1
Blastoise186
Plan Zero Hero
6 months ago
M
Carbon Cutter****
mjt49Carbon Cutter****
Posted in Smart meters

No Smart Meter readings shown on the Online Account since the 1st October?

The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.Readings seem to have ceased at 00:30 on 30 September according to the app. 

152
P
Carbon Cutter**
6 months ago
B
New Member***
BPidgNew Member***
Posted in Smart meters

Usage costs shown on IHD differ from those shown in OVO app or online account?

Costs as shown on my IHD are 15-50% higher those shown in the App. This is so for both gas and electricity and they don’t change in the 8 days for which the IHD provides usage information (i.e. there’s no ‘correction within a few days’ as suggested by the not very helpful Ovo rep).Thanks 

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G
Carbon Cutter*****
6 months ago
G
Carbon Cutter****
GaryAbsCarbon Cutter****
Posted in Smart meters

Have solar, economy 7 and battery- Day time tariff charging at night?

Hi so I have has solar panels fitted last October 2022. I have 2 tariffs a day time tariff and an economy tariff that kicks in from midnight until 7am. This is when my battery recharged ready to work from 7pm until the solar panels take over. However I take a reading every night before I go to bed and one again as soon as I wake up. My economy rate goes up in the night by about 4/5kw but my problem is every night my day time rate moves up 10kw. Nobody knows the answer as to why and the electricity company do not seem interested. Can anybody help me I now have about 6 months of data and can’t get a resolution. Can anybody please help me 

16
BPLightlog
Plan Zero Hero
6 months ago
M
Carbon Cutter****
MJCommandoCarbon Cutter****
Posted in Smart meters

My non-smart 3 phase meter shows that my usage has been very high since my solar installation - how can this be fixed?

Hi eveyone.hope someone can help.  I had solar installed and live for the month of july and i belive its done something strange to our eletrical usage.Lasts month usage was about 400kWh and without solar i would of expected Julys to be much less, also due to we were away for 10 days of it. I took a manual reading 1st july (As this is when our solar went live) and 1st Aug, so i could see the effet our solar had on our bills. As we have 3 pahse at home we donthave a smart meter. Julys usage was 1769kWh as you can see from the image below!!! What i belive has happened is the solar that we have produced/exported has been added to our meter (Bill) in some way as i cant belive we have used 1700kWh and what solar we produced/exported. Am thinking that the old meter is not set up for recognising import/export and in treating it all as import.   We have a Elster A1140 meter. Can anyone offer any advise here? Thanks

31
M
Carbon Cutter****
6 months ago
T
New Member*
teledemonNew Member*
Posted in Smart meters

Replacing THTC meter thats no longer in use

Meanwhile in the Scottish Highlands...The previous owners of our house removed the overnight storage heaters and installed an oil-fired system, but we still have the THTC metering system with 2 meters. The reading on the cheaper rate meter almost never changes month to month (last month we used *one* unit of electricity for example). So a few questions…What are our options for meters? How do we arrange this with OVO? Will it make any difference if we plan for an electric car and have a home charging point installed? What on earth is using that 1 unit of electricity? Pardon the pun...

3
Blastoise186
Plan Zero Hero
6 months ago
P
New Member*
paulpa77New Member*
Posted in Smart meters

Smart meter flashing lights every 1 second? 'Transient stage'?

I was reading this thread and all my lights flash once every 1 second. My HID shows old supplier for electric ( moved last week) gas shows current, is this normal while the electric meter gets picked up with new supplier?  

2
P
New Member*
6 months ago
W
New Member***
Wigwam66New Member***
Posted in Smart meters

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

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J
Carbon Cutter*
6 months ago
A
Anonymous
Posted in Smart meters

What smart meter is this, and does it matter to update my meter details for the Forum?

My profile includes model of smart meter and model of comms module. I have no idea what I have so...  1: How can I find out? (preferably online, not squinting at the meter)  2: Can't Ovo full this in automatically from my account number?  and 3: Why should I care?   

4
Blastoise186
Plan Zero Hero
6 months ago
A
Anonymous
Posted in Smart meters

"Trickling" or "gas drip" when it's turned off at meter???

Has anyone ever heard of gas trickling out to appliances when it's turned off at the meter? Or a drip, (ie "sometimes the amount that drips through is too small to charge, so these charges only appear every so often when a certain amount of gas has dripped. Gas lines are like water lines, they will send gas to the appliance even if they are turned off. ")? These are 2 of the, to us, very strange reasons we've been given by Ovo staff for charges on our online gas account being added when our gas is turned off at the meter and all appliances turned off. 2 days ago, for example, there was over 4kWh of such trickles or drips in a one hour period when the gas was off, all appliances were off & we were out of the house (out if a total of 6.5kWh for the whole day!) We are at our wits end with this, we've been trying to get Ovo to sort this out for around 4 weeks now. We are pensioners, and, to be honest, it's making us ill & we really don't know what to do next. All we want is for som

22
R
New Member*
6 months ago
M
Carbon Cutter***
MruddCarbon Cutter***
Posted in Smart meters

Can customers qualify for Power Move if the smart meter only sends daily readings?

I signed up October 3rd for power move to save energy between 4 and 7pm.The problem is my smart meter was sending daily readings up until October 3rd when i switched to the meter sending half hourly readings. How will ovo know if im saving energy between 4 and 7pm?  

9
Blastoise186
Plan Zero Hero
6 months ago
N
New Member*
natmorrison1989New Member*
Posted in Smart meters

Why are my new S2 smart meter readings way too high on my Chameleon In-Home Display (IHD)?!

So I had a smart meter installed on Wednesday. Now it’s Saturday and it’s jumped from £0 to over £90!!! There is no way this can be right as that’s almost my direct debit amount and I’ve never had issues with dramatic under payments. Energy consumption over the last 3 days hasn’t been higher than normal, if anything it’s been lower! The gas reading seems accurate but the electric usage is way too high! Any suggestions as to what may be causing this?

18
P
Carbon Cutter**
6 months ago
M
Carbon Cutter****
MiwdrCarbon Cutter****
Posted in Smart meters

Why is there a problem getting a smart meter in my area?

Hi , I wondered if anyone else had come across this problem. I’ve repeatedly contacted customer service to ask for a smart meter as the online booking won’t let me. Each time they have told me there is an issue. But they can’t tell me what the issue is. They first asked if I’d ordered one before then not allowed access or something - I pointed out no,  I’d only just bought the house and never had an account with them before. Next time they told me it was a problem with all smart meter installations. Next time when pressed and pressed they admitted it was just mine. But each time they say they don’t know what the problem is and will pass it on to be sorted  and someone willget back to me - which they never do. Last time they told me that the request for it to be sorted had simply been cancelled. Do I need to change suppliers to get a smart meter? 

31
M
Carbon Cutter****
6 months ago
N
Carbon Cutter*
NobhoundCarbon Cutter*
Posted in Smart meters

Where is the meter serial number on the smart EDMI ES 10B?

Where to find serial number. On edmi es 10 b

4
N
Carbon Cutter*
6 months ago
M
Carbon Cutter***
martyhCarbon Cutter***
Posted in Smart meters

Can OVO connect a Secure pipet 500 IHD I bought online?

Hello ,I have purchased a new Secure pipit 500 IHD and would like to know how to pair it with my meters .I am on Payg gas and electric and have been waiting about 6 months for Ovo to deliver a new display but they keep saying they dont have any stock so i bought one myself it took three days to get a brand new one .i have contacted 3 different advisers who keep asking for various numbers off the device… mac number ,install number etc but after about 40mins of either live chat or phone calls they just disconnect the call so obviously they dont know how to pair the meters with the devices .doe anyone  have any ideas because the app is next to useless for keeping track of the amount of credit i have and the displays on the meters are really hard to read when i eventually squeeze into the tiny cupboard where the meters are thanks in advance for any help

9
Blastoise186
Plan Zero Hero
6 months ago
G
Carbon Cutter****
gentlecraigCarbon Cutter****
posted in Smart meters

IHD 3 Been installed and still not showing gas data

Hello I have had a new IHD installed and no data of gas showing just electric and the new IHD is same place ware old one was getting both data. Then engineer restarted the electric computer hub but not the gas hub. 

13
Abby_OVO
Community Manager
6 months ago
NotQuiteAlice
Carbon Cutter*
NotQuiteAliceCarbon Cutter*
Posted in Smart meters

Constant Blue Light on IHD Malfunction or?

We have recently moved supplier and have electricity on a credit tariff and our gas on PAYG. Usually the meter will show the standard three usage lights Green/ Amber and Red to show our energy usage, but all of a sudden it has lately being switching to a solid blue light (see image below) and the only way to return it to the standard usage lights, is to reboot the IHD, but his only works for a day or two before the blue light comes back. Is this a fault with the IHD? As you can see, it is still the same IHD that came with the original smart meter that we had installed (and still have) when we switched to a smart meter with our old supplier   

4
L
New Member**
6 months ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in Smart meters

OVO SMETS1 (S1) Chameleon In Home Display GuideTutorial

Updated on 22/05/23 by Emmanuelle_OVO Your guide to the SMETS1 (S1) Chameleon In Home Display  If you’ve got a SMETS1 meter installed by OVO you might have been provided with the Pipit IHD (find out more about these here), the Chameleon IHD3 or more recently the Chameleon IHD6. How to identify a Chameleon IHD The Chameleon IHD3 is a black device with a multi-coloured display.   This device is compatible with SMETS 1 or SMETS 2 meters, the only noticeable difference will be a power button on the back of the device if it’s SMETS 2 compatible. The Chameleon IHD6 has a black front, with a white border and a touch screen:  Where should I plug in the device? The IHD needs to be able to pick up clear signals from the electricity meter so we’d recommend plugging it in as close to the meter as possible. Locating the IHD more than 20 metres away or the other side of thick walls can mean it’s unable to receive and update your usage information. How to use the Chameleon IHD3 The IHD is very easy t

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Emmanuelle_OVO
Community Manager
6 months ago
M
Carbon Cutter*****
mboursnellCarbon Cutter*****
Posted in Smart meters

Smart meter readings don't make sense, why is 1 month so different from the rest?

Hi,The electricity readings on the OVO website have started to look funny. Here are July and August. July looks fine. August looks wrong. (Half of May and June is also wrong)Any ideas? Thanks. Mike  

23
Blastoise186
Plan Zero Hero
6 months ago
F
New Member***
Fabiana91New Member***
posted in Smart meters

PLEASE HELP

Hello guys ! I’m trying to contact ovo customer service by Twitter or Facebook but not answering! I’ve just switched from top up to a monthly bills, and yesterday my gas supply it’s been cutted! I’m desperate i need help! 

1
Abby_OVO
Community Manager
7 months ago
W
New Member*
Westboy73New Member*
Posted in Smart meters

Is there a way to view the split between home & car charging energy use?

Hi, does anyone know if you can get a user interface for a smart meter that splits home use and EV charger use separately? It seems pointless showing how much energy we’ve used in a day regarding costs when we are paying 10p a unit for EV charging and 31p per unit for Home use

1
BPLightlog
Plan Zero Hero
7 months ago
M
Carbon Cutter*****
MikeMilfCarbon Cutter*****
Posted in Smart meters

Has my Smart Meter or IHD developed a problem overnight......suddenly seeing a red usage light

Just switched to Ovo from SEB, but have had a type2 smart meter / IHD for about a year. Im on Economy 10 and Ive got very used to what Im normally charged at various times of the day.Got up for a pee at around 1:30am today (not a spring chicken any more) and was surprised to see the red usage light on. Normally its amber as the off peak heating comes on.Upon checking my IHD I saw was racking up £1.29 per k/wh when Im normally at around £0.84 when the overnight heating is charging up. To check, I turned off the off peak switch and it dropped to £0.14I also checked the ‘boost’ switch in my cupboard to make sure I hadnt turned it on by mistake and no it was offI think I may have found the possible issue. When I checked the tariff readings on my IHD, it said I was being charged peak rate at 2am in the morning, and it would revert to off peak at 6am. This puts it out of sync with my storage heaters / immersion cylinder and would explain the red usage lightI have literally just switched from

48
Emmanuelle_OVO
Community Manager
7 months ago
P
Carbon Cutter***
Paul33Carbon Cutter***
Posted in Smart meters

How to add a meaningful budget for my SMETS2 IHD

This one has been doing my head in for years …… how do I calculate my daily budget figures (Gas & Elec) for my Smart Meter ?I appreciate that seasonal fluctuations mean that you don’t have a meaningful flat daily rate but I can live with that for now.It always surprises me that suppliers don’t provide a tool that allows customers to calculate their smart meter budget figures as I know of several colleagues who have no idea what to use as budget figures.Do I work from OVO usage estimates or should I use my direct debit payment. Latter seems logical but I’m dual fuel so how do I work out what part of my monthly direct debit is gas or electric ?Also, do I have to add my daily standing charge into the budget figures I use ?Any help appreciated !

7
P
Carbon Cutter***
7 months ago
E
Carbon Cutter****
electricboltCarbon Cutter****
Posted in Smart meters

IHD3 devices still being given out instead of new models?

I had my electric meter replaced with a smart one today, and the IHD that was given is not the IHD 6 but the older IHD 3. Not only that, it appears to be an inferior version of the IHD 3 with no rechargeable batteries (IHD3-PPMID-AAA). This specific model was not listed on the OVO website. There is a battery compartment for a single AAA battery, however there is an issue where if you unplug it from the wall, and let the device switch to battery power, the buttons become unresponsive and they remain unresponsive when you plug it back in. To get the buttons working again you have to reboot it by unplugging it and taking out the battery. So I decided not to use the battery compartment. Are IHD 3 models still being handed out despite the IHD 6 being the newest model? And why are they handing out this inferior model?

12
Blastoise186
Plan Zero Hero
7 months ago
M
New Member**
marden18New Member**
Posted in Smart meters

Message icon showing on IHD3- How do I access the message?

We had new smart meters installed on Tuesday and a IHD3 box  and  yesterday a small envelope icon and display showing new message appeared. Does anyone know how to display message ... Tried tapping the icon but nothing happens.

2
M
New Member**
7 months ago

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