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DavidOVO
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December 3, 2018
Solved

I've got a new SMETS2 smart meter, how do I take a reading?

  • December 3, 2018
  • 26 replies
  • 22449 views

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Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up the electricity readings and not the gas. So the question is 'how do I manually read the smart meter for gas?

Best answer by Beth_OVO

Updated on 21/10/25 by Ben_OVO

 

How to take a reading from your Aclara/Flonidan SMETS2 smart meter: 

 

To take an electricity reading:
Press A - 'TOU rate 1' will be the electricity reading. If you have an economy 7 meter, 'TOU rate 2' will show the rate 2 reading.

To take a gas reading:.
The gas meter has the buttons A, B and C. (C is the options and A & B are to scroll through). When you wake up the meter it should automatically default to the reading screen.

 

We’ve also got a great page with further info on reading smart meters here.



NB: Some meters haven't got the buttons labelled, if that's the case, A is the top button B is the bottom.
 

 

How to diagnose communication issues with your SMETS2 smart meter:

 

If your In-Home Display (IHD) is only showing the electricity, then there could be a communication issue with your gas smart meter.

If the gas meter is connected to the communication hub (this is at the top of the meter) it will have the word HAN (which stands for Home Area Network) on it, there will also be a signal bar to show the HAN signal strength.

If there's WAN (Wider Area Network) and HAN coverage the WAN and HAN lights will flash every 5 seconds. If the meter is searching for a signal, the lights will flash every 3 seconds, if there's no signal at all the lights will flash every 1 second or they won't flash at all.

If you suspect the meter isn't communicating with us, complete a smart meter health check and contact our Support Team with the results.

 

The advice above relates to S2 meters, if you have a Secure S1 meter you can find out how to read this manually here.

 

OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!

26 replies

Beth_OVO
Retired Moderator
Beth_OVOSolved
Retired Moderator
December 4, 2018

Updated on 21/10/25 by Ben_OVO

 

How to take a reading from your Aclara/Flonidan SMETS2 smart meter: 

 

To take an electricity reading:
Press A - 'TOU rate 1' will be the electricity reading. If you have an economy 7 meter, 'TOU rate 2' will show the rate 2 reading.

To take a gas reading:.
The gas meter has the buttons A, B and C. (C is the options and A & B are to scroll through). When you wake up the meter it should automatically default to the reading screen.

 

We’ve also got a great page with further info on reading smart meters here.



NB: Some meters haven't got the buttons labelled, if that's the case, A is the top button B is the bottom.
 

 

How to diagnose communication issues with your SMETS2 smart meter:

 

If your In-Home Display (IHD) is only showing the electricity, then there could be a communication issue with your gas smart meter.

If the gas meter is connected to the communication hub (this is at the top of the meter) it will have the word HAN (which stands for Home Area Network) on it, there will also be a signal bar to show the HAN signal strength.

If there's WAN (Wider Area Network) and HAN coverage the WAN and HAN lights will flash every 5 seconds. If the meter is searching for a signal, the lights will flash every 3 seconds, if there's no signal at all the lights will flash every 1 second or they won't flash at all.

If you suspect the meter isn't communicating with us, complete a smart meter health check and contact our Support Team with the results.

 

The advice above relates to S2 meters, if you have a Secure S1 meter you can find out how to read this manually here.

 

OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!

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DavidOVOAuthor
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December 4, 2018
Thanks for this. The smart gas reading seems to have kicked in by itself today so both fuel readings are working normally. Thanks for your help.
    A
    Newcomer
    afcone
    Newcomer
    December 11, 2018
    Hi,

    I had a SMETS-2 meter installed last month and the installer said it would take a while for the readings to come through. I've now had a reading taken remotely by Ovo for electricity but nothing for gas. My last bill didn't use an estimated gas reading or even mention I have a gas tariff - it's almost like I'm on an electricity-only package.

    Ovo can read the electricity, showing that you have the meter details and the WAN is working correctly. I can get gas meter readings on my IHD, demonstrating that the gas meter is communicating with the electricity meter correctly. So not sure why my gas reading is still 0000?
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    December 13, 2018
    Hi @afcone - I've moved your post over here. Check out Beth's answer above!
    Your guiding light(bulb)
    A
    Newcomer
    afcone
    Newcomer
    December 14, 2018
    Hi @Nancy_OVO, I'm not sure Beth's answer actually addresses my issue. My IHD is *not* only showing electricity. It shows both electricity and gas usage, indicating that the link between the gas meter and the electricity meter is working fine. Similarly, Ovo is able to pick up electricity readings showing the link between the electricity meter and the WAN is fine. My question is, given both links (gas meter --> elec meter and elec meter--> Ovo) both work, why isn't Ovo picking up gas readings and why does my recent bill not even show that I'm on a dual tariff?

    Thanks.
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    December 17, 2018
    Hi @afcone - there's a change your gas meter details haven't been updated on your account yet. This can take up to 6 weeks after installation, which would explain why you've not had a gas bill yet. If it's been longer than this, I'd advise getting in touch with the team to double check.
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    S
    Newcomer
    silkovo
    Newcomer
    January 12, 2019
    I'm really confused - looking around the ovo site the smart meter i should have installed - with a numeric keypad - is not the smart meter I have.

    My gas has a new panel on with three buttons - A B C, all with a red tape across them. And a blank display.

    My electric meter also has no keypad, just buttons with the letters A and B.

    My home monitor seems to be reporting readings about 25% higher than my electric bills have ever been (£32-35 a week!)

    And my OVO account keeps asking me to do manual readings as they aren't being sent through - which is impossible because I'm meant to press "9" on a keypad that doesn't exist....

    I'm baffled. Where do I even start when the self-help here looks nothing like the devices I've had installed (except for the home monitor)
    S
    Newcomer
    silkovo
    Newcomer
    January 12, 2019
    Can I just say thank you for this thread - I've somehow ended up with a smets2 installation *without* signing up for the trial. Confused would be an understatement, especially when I've spent 3 hours on self-help which is only showing smets1 devices.

    And I've had literally zero communication on the matter!

    My smets2 isn't set up right either - I'm only seeing electricity on my home panel, it's about 30% higher than it should be (yikes!), and my ovo is saying no readings are coming through.
    D
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    DavidOVOAuthor
    Rank 1
    January 13, 2019
    My IHD is only picking up my gas usage and not my elec. I now notice that my latest statement (4th Jan 19) is only for gas and I haven't been billed for elec.
    On my version 2 smart meter I notice that I have 4 blinking green lights out of 5. Its the MESH light that is not blinking. There is also an occasional red blinking of the 1000/kwhrs light. Is something amis?
    Slinky
    Newcomer
    Slinky
    Newcomer
    January 14, 2019
    I'm wondering if there has been another cock-up on our bills for December, I haven't been billed for Gas!

    Ugh.., SMART meters, they're more trouble than their worth!!
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