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Hercs74
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October 28, 2022
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I have a Geo Trio 2 IHD but the online setup is greyed out?

  • October 28, 2022
  • 27 replies
  • 5064 views

Hi I have a Geo Trio 2 IHD with Wi-Fi.  The IHD is connected to both SMETs 2 meters.  However the online setup is grey out.  I’s there anyway to activate this?  OVO are being a nightmare at present with communications.  They sent me an email to reply to due to some issues with my smart meters auto sending readings.  The email is only a couple of days old, and they asked me to reply to the email.  I have done so and the email address is no longer valid.

Thanks 

Best answer by Blastoise186

Updated on 07/05/25 by Ben_OVO

 

Ok, got it. The agreement I have with Geo means I can’t reveal the full details as the full document itself is confidential. I have it on the basis of trust and because Geo believes I can make use of it on this forum.

 

Status Code 41 suggests a problem with the connection to the server. Try turning the entire IHD off and back on again. If that doesn’t work, you’ll need to get OVO to contact Geo for further help.

 

A user guide for the Geo Trio II can be found here, and our Geo FAQ’s page can be found below 👇

 

To get the most accurate usage data we recommend using the ‘Usage’ page of your online account and app. The data shown on this page isn’t live, and only shows from the previous day and before, however it’s more accurate than the data displayed on an IHD. You can find out more here 👇

 

27 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 28, 2022

Hey @Hercs74 ,

I’m Blastoise186 and I’m a forum volunteer here.

You’re in luck actually. Geo has given me a full list of all Status Codes for the Geo Trio IHDs.

Please can you get into the menu, go to System Status, select each element in turn and tell me the full Status Code for each one. This will let me figure out what’s going on.

Thanks!

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    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 28, 2022

    Also, please use Live Chat to send the information back to OVO, rather than emailing it in. https://help.ovoenergy.com 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      H
      Rank 1
      Hercs74Author
      Rank 1
      October 28, 2022

      Hey @Hercs74 ,

      I’m Blastoise186 and I’m a forum volunteer here.

      You’re in luck actually. Geo has given me a full list of all Status Codes for the Geo Trio IHDs.

      Please can you get into the menu, go to System Status, select each element in turn and tell me the full Status Code for each one. This will let me figure out what’s going on.

      Thanks!

      Hi,

      Everything is ok, all aspects show green apart from cloud which is RED.  Problem with cloud Status : 41

      H
      Rank 1
      Hercs74Author
      Rank 1
      October 28, 2022

      Also, please use Live Chat to send the information back to OVO, rather than emailing it in. https://help.ovoenergy.com 

      I had spoken on live chat, OVO emailed me and asked me to reply to email with answers so they could carry out investigation.  Time wasted, which I am not happy about.  Will speak to them tomorrow 

      Blastoise186
      Super User
      Blastoise186Super UserSolved
      Super User
      October 28, 2022

      Updated on 07/05/25 by Ben_OVO

       

      Ok, got it. The agreement I have with Geo means I can’t reveal the full details as the full document itself is confidential. I have it on the basis of trust and because Geo believes I can make use of it on this forum.

       

      Status Code 41 suggests a problem with the connection to the server. Try turning the entire IHD off and back on again. If that doesn’t work, you’ll need to get OVO to contact Geo for further help.

       

      A user guide for the Geo Trio II can be found here, and our Geo FAQ’s page can be found below 👇

       

      To get the most accurate usage data we recommend using the ‘Usage’ page of your online account and app. The data shown on this page isn’t live, and only shows from the previous day and before, however it’s more accurate than the data displayed on an IHD. You can find out more here 👇

       

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        H
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        Hercs74Author
        Rank 1
        October 28, 2022

        Ok, got it. The agreement I have with Geo means I can’t reveal the full details as the full document itself is confidential. I have it on the basis of trust and because Geo believes I can make use of it on this forum.

        Status Code 41 suggests a problem with the connection to the server. Try turning the entire IHD off and back on again. If that doesn’t work, you’ll need to get OVO to contact Geo for further help.

        I shall try this and let you know how it goes…

        O
        Rank 2
        oldun
        Rank 2
        November 4, 2022

        I have seen a similar post on the OVO Forum before but I am asking again as this Error Code may be different.

         

        I have a Trio II, fitted with a wifi module and Settings/Wifi Network indicated that the Trio is successfully connected to the wifi. The network connection is vis 2,4G, the signal strength is excellent and an IP address is displayed.

        My router shows that a device with the specified IP address is connected to the network. To see if there were any problems with the connection to the router I rebooted the router but I still have the same problem.

        The problem I have is under Trio/Settings/Advanced the network Settings is greyed out.

        Going to Settings/Status  I see that the Trio has successfully connect to the meter network and wifi with no errors showing.

        However the Cloud icon is red and shows the error - “Problem with Cloud, error 41, waiting to connect”

         

        When I try to connect the Geo Home App to the Trio I am asked for a Secure Code, which should be available vis On-Line Setup. Unfortunately, in my case, On-Line setup is not available.

        Any ideas?

        Thank you

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 4, 2022

        Hiya!

        I can figure that one out really fast. The IHD isn’t getting a response from the server. Try turning the IHD completely off, wait 90 seconds and fire it back up. This sometimes fixes that issue.

        If it still doesn’t work, try contacting Geo for help.

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        oldun
        Rank 2
        November 4, 2022

        Hi

        The Trio II tells me has an excellent wifi connection with the home network and quotes its IP address

        The router shoes that this IP address is connected to the router. (My wifi signal in the region of the Trio II is strong, so no problem there).

        I have tried switching off the router and the Trio II for about 30 minutes but nothing has changed.

         

        It is obvious from other post on the web that this is not an isolated incidence. Can I ask OVO to change the Trio II for a Chameleon IHD6?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 4, 2022

        No need and that wouldn’t solve your problem anyway. Even without Cloud features, the Geo Trio IHDs are very capable and will still do more than the Chameleon ones can.

        Please get in touch with Geo, they’ll sort you out. I’m known to them and they are absolutely amazing at helping out if you need it.

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