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Shaz70
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October 16, 2022
Solved

My electricity and gas are with two different suppliers. Can I still get smart meters?

  • October 16, 2022
  • 8 replies
  • 7249 views

Hi I'm with OVO energy for electric and eon for gas. I got told to get smart meters you have to be with same company for both. I don't know why this would need to be. 

Best answer by Blastoise186

Updated on 10/10/25 by Chris_OVO:

Howdy @Shaz70!

 

I’m one of the forum volunteers.

 

It is definitely possible to have an upgrade to both meters, even with your supplies being with different suppliers, but it’s much, much easier if they’re both with the same supplier. If they’re with the same supplier, it’s one job for both meters and can be done at the same time. Otherwise it requires two appointments (electric first!) and two different visits.

 

The meters that OVO fits are generally more reliable and easier to use (and diagnose faults on!) than the ones E.On has been fitting, so you might want to consider switching your gas supply to OVO before you request any upgrades. Price is no longer any different thanks to the Energy Price Guarantee, so unless you’re in a fix deal you’ve not really got anything to lose. But it would definitely make the process easier.

 

Some suppliers have been known to choke if you try to upgrade only one meter and not the other as well. Blame poor system design on their part!

8 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
October 16, 2022

Updated on 10/10/25 by Chris_OVO:

Howdy @Shaz70!

 

I’m one of the forum volunteers.

 

It is definitely possible to have an upgrade to both meters, even with your supplies being with different suppliers, but it’s much, much easier if they’re both with the same supplier. If they’re with the same supplier, it’s one job for both meters and can be done at the same time. Otherwise it requires two appointments (electric first!) and two different visits.

 

The meters that OVO fits are generally more reliable and easier to use (and diagnose faults on!) than the ones E.On has been fitting, so you might want to consider switching your gas supply to OVO before you request any upgrades. Price is no longer any different thanks to the Energy Price Guarantee, so unless you’re in a fix deal you’ve not really got anything to lose. But it would definitely make the process easier.

 

Some suppliers have been known to choke if you try to upgrade only one meter and not the other as well. Blame poor system design on their part!

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    S
    Rank 1
    Shaz70Author
    Rank 1
    October 16, 2022

    Thank you .  When I got a fault on my gas meter.  Eon.  I asked for a smart meter told me no because I was with different supplier for electric 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 16, 2022

    No worries. In that case, I’d definitely recommend switching the gas to OVO first. Given the electric supplier has to act before the gas supplier can do anything, you might as well have OVO do both together.

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      J
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      Jo93
      Rank 1
      January 15, 2025

      Hi I'm with OVO for gas & EDF for electric.

      I've just had updated smart meters installed with both. No in home display hub though.

      What appointments do I need for both meters to be communicating with each other? 

      Thanks 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 15, 2025

      Hi ​@Jo93 ,

      No appointment is required to make that work - both Meters connect via the Comms Hub (it’s above the Electric Meter!) which acts as a neutral/shared resource that any supplier can use so it should just work.

      Try checking https://homebrew.n3rgy.com - they should both be there. :)

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      C
      Rank 2
      costeek
      Rank 2
      January 15, 2025

      No in home display hub though.

      Why no In Home Display? Aren't they being provided by default? But I believe it should be possible to request one if for any reason you don't have any. When I moved to my current property I didn't have IHD, even though my meter was a smart meter. Ovo provided new one and connected to the existing meter for free.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 15, 2025

      You should qualify for one - ask EDF to send one out and get that paired. Once it’s done, you can ask OVO to authorise it to access the gas meter. Should work fine after that IIRC.

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        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        January 16, 2025

        Hi ​@Jo93 

         

        Some really helpful responses here and, as ​@Blastoise186 has correctly advised, it’s best to get EDF to send you the In Home Display (IHD) as they are your electricity supplier.

         

        If you ever choose to come over to OVO for electricity we’d love to have you on board! 😁 You can check our our tariffs here. Please note - if you see a tariff you’d like to switch to via that link, don’t sign up online - the switch won’t go through. As you’re an existing customer, you’d need to contact our Support Team to get the switch processed, as they will link the electricity supply to your gas account.

         

        Cheers!

         

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