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Rastup
Rank 2
Dec 8, 2024 8:46 AM UTC
Solved

Heating won’t go off after smart meter install, are these related?

we have gas central heating controlled by standard thermostats with heating timers. since our smart meters were installed on friday our heating will not go off, its ignoring the timers and thermostats, its costing a fortune. any help gratefully received.

    RastupBest Answer
    Rank 2
    Dec 20, 2024 6:41 AM UTC

    Updated on 26/10/26 by Abby_OVO

     

    Yes sorry I did, I asked our boiler engineer to come out and he knew what it was immediately, the control for the valve for the upstairs heating had got stuck open. It needed replaced, a common fault and purely coincidental it had failed exactly when the meters were installed. Thanks for all attempts to help.

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    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    Dec 19, 2024 3:45 PM UTC

    Hey ​@Rastup 

     

    Did you manage to sort that out in the end?

    Currently Playing: She's Electric
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    RastupAuthorBest Answer
    Rank 2
    Dec 20, 2024 6:41 AM UTC

    Updated on 26/10/26 by Abby_OVO

     

    Yes sorry I did, I asked our boiler engineer to come out and he knew what it was immediately, the control for the valve for the upstairs heating had got stuck open. It needed replaced, a common fault and purely coincidental it had failed exactly when the meters were installed. Thanks for all attempts to help.

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      Dec 20, 2024 9:59 AM UTC

      Hey ​@Rastup 

       

      No need to apologise, thank you for the update!

       

      Glad to hear they were able to get that sorted fairly easily. Feel free to pop back to the Forum any time you’ve got any issues or questions in future.😊

      Currently Playing: She's Electric
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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd