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Smart meters

All about smart meter installations, compatibility, plus how to get the most out of your smart meter and In-Home Display

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490 Topic threads
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Carbon Cutter*****
Pilgrim2Carbon Cutter*****
Posted in Smart meters
I've recently just had smart meters installed and have questions about my Tariff and Standing Charges

Had smart meter fitted 2 weeks ago apparently takes up to 6 weeks to get your account up to date. Since originally on THTC plan unable to access app as doesn’t support complex meters so still unable to access appwhen logging online found that the energy plan has been changed from THTH to economy 9 in line with the smart meter being fitted However how can it be stated Plan date  year 2000 when this is 2024 am I’m missing something here or is Ovo Energy (Incompetent )only migrated from SSEE last year Also notice that since smart meter fitted apart from the IHD showing tariff and standing charge Why has the standing charge on line not stopped day after smart meter fitted and is still increasing daily Suggesting Two standing charges in operation simultaneously likewise of the energy plan has been changed online you would expect to Now be able to access the app rather than continuing online access to your account   

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Abby_OVO
Community Manager
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Carbon Cutter***
IanCCarbon Cutter***
Posted in Smart meters
Are Economy 10 tariffs available yet?

Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?

8780327
Shads_OVO
Retired Moderator
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
Posted in Smart meters
Third-party access to smart meter data: recent failures

Many of those who are used to retrieving their usage data from third parties have noticed an interruption in the service recently. For me, it started on 13 June and has yet to be resolved.Third parties (called ‘other users’ by DCC) are supposed to be able, with the customer’s permission, to contact a smart meter and retrieve usage and tariff data stored in it, which they can then present in a friendly form and also make it possible to download the data. This is in many cases a more efficient system than what suppliers offer via their websites.So far, we’ve heard from customers using n3rgy and Hugo, and also apps like Loop which piggyback on n3rgy to get the data. It appears that only those with Aclara meters are affected, although this may be a red herring: all of the affected customers I’ve come across have indeed Aclara meters, but another common factor is the communications hub - in all cases WNC. Both n3rgy and Hugo say that their credentials are not being accepted when they try to

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J
Carbon Cutter**
P
Carbon Cutter*****
Pilgrim2Carbon Cutter*****
Posted in Smart meters
Smart meter fitted, why are my standing charges increased?

Sent email last week to customer service although I got a reply I sent a second email to hello@ovo.com assuming it’s the same department In original email I pointed out that as I have never been able to use app due to THTC meters I can only use online access A smart meter was installed on the 16 th October I notice about 10 days later that as well as the smart meter/IHD displayed the tariffs and standing charge Simultaneously I noticed that the online account is stil increasing the standing charge on a daily basis as well as the smart meter/ ihd  I was told that the online account is halted the day prior to the smart meter being installed  So why the online account still increasing standing charge which in effect produces Two standing charges for the same account Also noticed 10 days later that the online account energy plan was changed from THTC to Economy 9 which is fine but the contract date was Year was 2000 (24 years ago) despite only being migrated across from SSEE a year ago 202

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P
Carbon Cutter*****
S
Carbon Cutter*
SheilCarbon Cutter*
Posted in Smart meters
Economy 10 smart meter fitted

New smart meter fitted 11th October along with conversion from THTC to Economy 10 but my Ovo account is not showing any readings for heating and two sets of meter readings in Anytime section.

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S
Carbon Cutter*
juliamc
Carbon Catcher***
juliamcCarbon Catcher***
Posted in Smart meters
Is there room for a smart meter ?

Is there room for a smart meter here ?Would I have to get a local electrician to move that doorbell transformer somewhere else (assuming that’s what it is), or is there a smaller version available that a meter man could fit so they could get a smart meter in ? British Gas is the supplier.

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juliamc
Carbon Catcher***
L
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Ljb67Carbon Cutter****
Posted in Smart meters
Geo In Home Display (IHD) lost connection to my L&G smart meter - are they too far apart?

My meters are on the outside of my house with the garage between us. The ' in home display' constantly says ' lost connection '. Is it because its more than 2 metres from the meter or is it faulty? 

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Blastoise186
Plan Zero Hero
C
Carbon Cutter*
cypherpunk1Carbon Cutter*
Posted in Smart meters
My usage doesn't add up can someone help me?

Feel like if you do the maths on that usage throughout the day, it does not come to 10.22 kWh for that 24 hour period. And I’m seeing the same thing for every day.. either I can’t math good, or somethings wrong here as it appears I’m being charged for way more energy than I use every day

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Shads_OVO
Retired Moderator
M
Carbon Cutter****
mjt49Carbon Cutter****
Posted in Smart meters
No Smart Meter readings shown on the Online Account since the 1st October?

The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.Readings seem to have ceased at 00:30 on 30 September according to the app. 

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Nukecad
Plan Zero Hero
A
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AnodineCarbon Cutter****
Posted in Smart meters
IHD meter reading

HiJust switched from boost to ovo. I tend to use the energy app to topup and monitor the credit levels, with were fairly accurate when I used the boost app. Unfortunately, the ovo energy app is, well, bad. I get absolutely no reading from electricity despite the ihd being about 3 feet from the meter, and the gas reading that I do has is from February…Not to mention how many times the topup through the app has failed leaving my money in limbo.

16822
Emmanuelle_OVO
Community Manager
D
Carbon Cutter*
dunks517Carbon Cutter*
Posted in Smart meters
Smart meter installed and now can't access online account???

I had a smart meter installed in Mid September removing an old night rate meter and day meter. Around two weeks ago I was unable to access my online account. I’ve never been able to use the app and I now cannot access the online account. I have tried using every known browser known to man, different PC, tablets, Mac, phone, different locations and still can’t access it.  I had an email exchange for fits@ovoenergy.com around 2 weeks ago and haven’t received a reply.. I am sick to my back teeth of the service provided by OVO and have been met with incompetence at every turn. If I don’t hear from them shortly I’ll be going to the Ombudsman again.

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Shads_OVO
Retired Moderator
H
Carbon Cutter***
HelkaCarbon Cutter***
Posted in Smart meters
Having issues getting THTC meters replaced - what next?

Hello!I am in the process of getting my THTC meters upgraded to a smart meter but have hit a brick wall of sorts. I’m waiting on advice from a private electrician, but figured there are some helpful people here who could confirm/deny my suspicions.So after years of waiting, an engineer turned up to upgrade my meter, and I was quickly told it would not be possible, but was not really given any advice as to what to do. Later, Ovo has told me that there needs to be more room for the meter installation, so my plan as of now is to move the nearby consumer unit by about 5cm away from the meter, something a customer service advisor seemed to think might be enough. This might be costly but we’ll see. The problem as I see it is that to do so, I assume the electrician will need to move the meters, and Ovo, to install a new meter, would need to move the consumer unit. i.e. neither side can touch the other’s equipment unless they’re both there at the same time? They are both on a probably plywood

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BPLightlog
Plan Zero Hero
R
Carbon Cutter****
RetroanacondaCarbon Cutter****
Posted in Smart meters
Meter installation issue- not commissioned

Hi folks,I had an OVO engineer round today to install an isolator switch after my meter so that I can get work done on the consumer units safely, no issues with that - all went fine.Upon putting the power back on he said that my meter (a Secure Liberty 100 SMETS1 model) wasn’t ‘talking to OVO’ and suggested that he swap it out for a new one while he was here. At no cost to me so I said fine.Sadly however the new meter (a Aclara SGM SMETS2 model) could not pick up the WAN at all and he was unable to commission it. He said that it might pick it up in the future and someone could come and commission it then, but more likely it will just act as a ‘dumb’ meter until such time as Arqiva improve the radio coverage in my area.As I understand it the old meter would have used GSM networks to communicate rather than the Arqiva radio system which is why it was able to function fine in smart mode and the new one cannot.Can anybody advise on what the likely outcome is here? It is frustrating to have

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C
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CliveNew Member*
Posted in Smart meters
Failed smart meter installation, what next?

Booked a smart meter installation several months ago and an engineer turned up for the appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but to date I’ve had no follow up. can anyone advise?. Clive

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Chris_OVO
Community Moderator
K
Carbon Cutter***
KrishCarbon Cutter***
Posted in Smart meters
Spike in energy usage during vacation

Hi Forum,We were on a vacation from Mar 29th - Apr 9th with only the fridge and boiler turned on. However our energy usage shown for days from 29th - Apr 1 is pretty high. For the remaining days i.e from Apr 2 - Apr 9 the per day usage reported is the same each day and as expected since we were out on vacation. But why would the 29th - Apr 1 usage is not the same and very high compared to the rest of days we were out on vacation.  

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Abby_OVO
Community Manager
S
Carbon Cutter***
struanCarbon Cutter***
Posted in Smart meters
Unused RTS meter blocking smart meter install?

Hey, I have a bog standard single phase meter, which I would like to have switched to a smart meter but I’m being told that “Sorry, we can't install a smart meter yet” on the eligibility website. My neighbours and just about everyone I know seems to have a smart meter so it isn’t a signal issue.There IS an unused Teleswitch + meter for an old heating system that is unused.Ideally I would like that Teleswitch meter removed, then the single phase meter changed to a smart meter but I’m assuming the Teleswitch is what is blocking the upgrade? I have asked support but they also just repeat back that they can’t install one at the moment without giving a reason.Any ideas on how to get this fixed?

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Chris_OVO
Community Moderator
I
New Member*
ImactuallyannoyedNew Member*
Posted in Smart meters
OVO closed for the weekend, I was left without power - what can I do?

my powers been out since yesterday morning, this is the second time this month. I recently installed a smart meter and I think that’s what been causing all this trouble. I set it up for direct debit, but it keeps switching to prepayment mode. I’ve absolutely had it with ovo, there’s no helpline or anything. My whole family is left to start the week with no electricity, no showers or anything. Kindly rectify this or let me know what I can do!TIA

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Chris_OVO
Community Moderator
C
New Member***
coradiaNew Member***
Posted in Smart meters
Why am I getting a 'not eligible for a smart meter' message when trying to book a Smart meter installation online?

I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet  Any advice gratefully received.

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Chris_OVO
Community Moderator
H
Carbon Cutter*****
HexhamUser
Posted in Smart meters
Kaifa MA329b Smart Meter manual

I’ve just had a Kaisa MA329b Smart Meter fitted. Has anyone been able to find a user manual for this model?The OVO Engineer said he wasn’t given any information about this meter type, so couldn’t help. 

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H
Carbon Cutter*****
N
New Member**
Nat995New Member**
Posted in Smart meters
Why is my Chameleon IHD not working?

Hi Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

900634
Abby_OVO
Community Manager
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in Smart meters
There’s an industry wide change coming to meter reading consent, and we want to share the details with youNews

Updated on 14/04/25 by Abby_OVO Market Wide Half-Hourly Settlements (MHHS), what is it? ‘Market Wide Half-Hourly Settlements (MHHS) is a nationwide change, backed by OFGEM, to the way energy companies can use customer smart meter data to make buying and selling energy more accurate. Under the new industry model, we’ll be able to buy and sell energy for our customers much more accurately. We’ll move away from estimating what we need and instead, we’ll base our buying on half hourly data, collected from 30 million homes.  What are the benefits? Helping to ease pressure on the national grid, preventing power outages To help us meet our Plan Zero commitments Forecasting your usage better, meeting your energy needs better and limiting energy waste Contributing to  the national scheme to fight climate change May help to save costs How to view and update your meter sends readings On home screen click the person icon Click 'how often meter reads send' You can select between monthly, daily and

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Firedog
Plan Zero Hero
L
Carbon Cutter****
lGreglCarbon Cutter****
Posted in Smart meters
Gas meter mounting too high to get a Smart Meter?

I'm looking to get my meters upgraded to smart meters. I just wanted to double check if there will be a problem. Currently my gas meter is installed at 6ft internally in the garage.  The garage is in integral garage within the house.  Do I need to contact the gas network to have this lowered before requesting a smart meter installation?   

105614
Abby_OVO
Community Manager
J
Carbon Cutter*
JohnGCarbon Cutter*
Posted in Smart meters
Does the usage on my Smart Meter IHD include the standing charge?

Every morning my smart-meter says I’ve used around £0.45P of energy. Have I or does this  include the standing charge? 

2501217
BPLightlog
Plan Zero Hero
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in Smart meters
Taking a manual meter reading from a Landis+Gyr E470 smart meterTutorial

Updated on 18/03/25 by Emmanuelle_OVO:    How to read the many versions of an L + G electricity smart meter! Landis + Gyr don’t make things easy when it comes to working out whether your smart meter is SMETS1 or SMETS2. Thankfully our community volunteer has already written a great guide to help you work that one out:  Need to take a reading from one of these meters to submit on your online account or OVO app (download for Android or iOS)? - We’ve got you covered! Have 2 square buttons, one directly above the other, like this?: This one’s known as Type 5424 If you’ve got a single rate meter, you may notice that you’re reading is already showing on the default meter screen. Need to see it back-lit? Just tap the ‘A’ button to scroll through the display options until you see ‘R01’ the reading will be shown in the bottom right of the LCD screen. If you’ve got a dual rate version of this meter press and hold down the ‘B’ button for roughly 5 - 10 seconds  - then tap the ‘A’ button. This wil

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Abby_OVO
Community Manager
R
New Member*
RopewayNew Member*
Posted in Smart meters
Air Source heating best tariff

What is OVO best tariff for Air Source heating?

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Blastoise186
Plan Zero Hero

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