Smart meters

Hi I rent my flat and have to have economy 10 can I get a smart meter? Not sure if its relevant but I I do not have storage heaters and as my meter is 8 foot up a wall I find reading it each month very difficult and slightly dangerous!! Also I have read that economy 10 is ending but I havent had any communication from OVO to collaborate this.

 I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?Thanks 

I’ll be looking to get a EV charger fitted in the future. I understand my fuse cutout (biscuit tin type) needs upgrading by the DNO which I have requested.I suspect I need my isolation switch also changed . Can OVO do this , I’ve been told it is surprising this was not done , or reported when OVO changed the smart meter in 2021. (Should OVO have changed the meter with this old cutout ?)Am I now likely to be charged for this service? Also unclear if the meter tails would need any upgrade. Any help with next steps appreciated   

Just had my RTS switchover. New meter and my Tarrif is Economy 9. I am a veteren from the old THTC system that SSE had.  I now have a smart meter. However, I have forgotten how it all works. Should I leave the immersion switch on beside my water tank???? I am sure in days gone by, it used to switch off automatically but now stays on outside the off peak charging times. Please see photo (I switched off manually). Also I didn't realise you need a degree in 'Utilities' to work out the best energy usage!!!! 

Hi, I’ve moved into a house which had a new smart meter installed by Ovo in February 2025 (prior to my ownership).I can’t work out all of what’s going on in my meter box. Specifically, what’s the role of the two grey boxes with “WARNING” labels in the top-right, and what is this disconnected ground-coloured cable doing… should it be connected to anything!?  I’m just a layperson, but I can see the supply comes in as the black cable on the bottom left of the board, into the 100A fuse terminal and then up into the meter. The grey meter tails then go in the bottom of the fused “main switch” and back out the top of the switch, into the house. A ground cable comes out of the house and goes into the side of the 100A fuse terminal’s N side. But there are two more grey tails coming out of the “house” and

A new message has appeared on my In Home Display, saying “Elec Meter Initialised - press OK to confirm”. My OVO account says they are receiving my smart meter readings successfully. I had smart meters for gas and electric installed Oct 2024. Why has this message appeared? Thans in advance

When I last spoke with OVO I was told a smart meter could not be fitted as we were on Economy 7 dual rate tariff. I am now being bombarded with emails and phone calls from OVO trying to get me to have a smart meter. Has the situation changed, can I now get a smart meter and keep my Economy 7 tariff? If not, and OVO do have my records, why do you keep asking me (and presumably everyone else on Economy 7) the same question over and over again?

I got a smart meter fitted today but it will not let me navigate with any of the buttons, displaying say there’s a new message but can’t read it.

Over the last 6 months I have been carefully following the various Forum threads regarding the (now delayed) RTS shutdown and the consequential loss of the THTC tariff. To date I have had no information directly from SSE (soon to be OVO).  When I called the SSE Specialist Heating Team was I assured by someone  that my supply is not in jeopardy and that a technical solution is awaited to allow a SMART meter installation, but no timescale was given. Nor was there any acknowledgment that the lack of  network coverage in my area (NW Sutherland)  had previously precluded fitting  a SMART meter anyway. The main reason for trying to get concrete information revolves around my intention to upgrade my old storage heaters to more energy efficient models which are also controllable remotely. As I understand it the modern heaters work best on Economy 7 or 10 (if available) tariffs which means if I want ultimately to save money, I  need to change from the current  THTC meter. Does

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?

I've been going around in circles with OVO and SMS for the last 7 months trying to get a working smart meter.I've had multiple comms hubs and meters tried and none of them can connect.The engineer today brought with him an English comms hubs, but OVO refused him permission to install it.This is in the context of a very good solar system which generates a lot more electricity than I need and is currently being thrown away.I'm not in the Highlands of Scotland or anywhere remote, I'm in a village a few miles from Kinross near the M90. I do however live in an 18th century stone house with walls about a foot thick, I think the signal just can't get through the wall.Frustrated I am!

I booked a smart meter appointment with OVO a few days ago. Yesterday I got a text from “SMSplc” telling me the appointment could not be carried out on the day due to engineer availability. I provided my phone number, partners phone number and address.It seemed legitimate as the grammar used was correct, the phone number (03301359948) is on the SMS PLC website and it knew of my existing appointment. However, when looking the number I find conflicting reports online. I did not receive a confirmation email about the rebooked appointment on a different day either. I am now anxious that I have been scammed, and customer service is unavailable. Help?

I would really like to join Ovo’s 15M extended fix tariff but having filled out all of my details, there is a term and condition that I need to have a smart meter fitted, "By signing up to our Extended Fixed plan, you’re agreeing to have a smart meter fitted (if you don’t already have one). We’ll contact you to arrange a suitable installation date for a smart meter to be installed in your property." Having read about the legality of forcing smart meters on people, I am unsure if this is something that Ovo can actually enforce? Given the fact that last time someone tried to change my gas meter, the fitter had to call Northern Gas Networks out and refit the old meter to prevent a leak, I am hesitant to allow this. I also live in the north of England and therefore would likely get the radio controlled meter, which is really said to be ineffective and not future proof. Also I have read elsewhere on your website 

We have recently moved supplier and have electricity on a credit tariff and our gas on PAYG. Usually the meter will show the standard three usage lights Green/ Amber and Red to show our energy usage, but all of a sudden it has lately being switching to a solid blue light (see image below) and the only way to return it to the standard usage lights, is to reboot the IHD, but his only works for a day or two before the blue light comes back. Is this a fault with the IHD? As you can see, it is still the same IHD that came with the original smart meter that we had installed (and still have) when we switched to a smart meter with our old supplier 

We finally had a smart meter fitted today, and as the fitter was leaving (after he fitted the new meter) he showed me a warning notice with the header "Danger do not use warning notice", that stated the following: "Gas meter and pipework too close to electrical equipment unable to fit separation board suggest alterations"He reassured me at the time that this was nothing to worry about but since he left i’ve been getting increasingly concerned.How would i go about getting this checked out, who by?And what can be done about it? Can I get a normal electrician to move the electrics ? Do I need the gas board to move the meter? I’m really not happy about the way this was handled 

My gas meter hasn’t sent readings since 5th May, was sent an email to do health check and after that I spoke to someone who said it all seemed fine and he pulled a reading up. Next morning no reading had gone through again and when I called was told it looked fine and was back to Coms (whatever that means), how can it be fine if not sent in 5 days, have had to do manually 

Hello! I’d really appreciate any input anyone can give. My late mums house had water supplied from a borehole. The three phase supply that is used to pump that water to Mums house (and 3 others) was linked to my mums domestic account. In order to see the house I had to have a separate meter put in, to move it from the house. The three phase used to used about 1200 kWh per 6mths. The new meter is now reading usage of 2800 per month! It seems like the meter is constantly supplying electric rather than just when water is being demanded.I’m trying to get my electrician back but it’s taking time.Any one got any ideas please? I just can’t fathomhow the usage can be so high and it’s really worrying bearing in mind in currently having to pay it. thanks! 

I’ve today received a postcard from Ovo:‘Ovo has been trying to contact you about your Radio Teleswitch (RTS) electricity meter’.NO, it hasn’t. First I’ve heard!  That makes me angry.Apparently our meter will be ‘switched off’ ‘from June’. Now they tell me?!Google tells me it is to fit a smart meter.We’ve had engineers try twice to fit one, but our CH boiler is in the way.Can anyone advise? 

I recently did a bill review and realised there was a period where I had extremely high usage last autumn. I didn’t notice as I was already making overpayments due to a billing error when first opening the account. As the issue is resolved I can’t test to discern where this came from.the usage patterns seem like there were “pulses”. For info, I do not have heaters or water heaters/pumps etc. any ideas as to what could have caused this?images attached with some examples. ( P.S. I realise this forum is for Ovo, but I couldn’t find one for octopus and since this is none account related I thought you clever people might know!)

So much for the government eco grant scheme like most of the eligible homes are in rural areas like ours in Wales cannot get a upgraded meter for excess solar energy, OVO will not install one in our home as there is not a decent wifi signal, really, well can we at least have a meter installed and give you the readings on any exported energy. Alternatively have a analogue meter installed.British Gas seems quite happy to go down this route, so why don’t OVO follow suit.

I just read  this article and if true I wish I never asked to have a gas smart meter fitted.Knowing my luck the battery will die in the winter months when I really need the central heating !I would have thought that there would be a battery low warning so you have time to contact your energy supplier to replace the battery ?

Hello, I have just had a smart meter installed. I have asked to continue with my existing Economy 7 plan, it suits my lifestyle. On my old meter it was simple to check between the Daytime/Nighttime  usage. How do I know which tariff is currently being metered. ?How do I collect my monthly usage on the 1st day of the month, as I have done previously. 

Where I am ( Unst Shetland. ) we can only get a fully working EE signal in the house ( And that is with the aid of a signal booster. ) and I doubt we will get an  Arqiva  signal, since my understanding is that the nearest mast that supplies it is the Bressay Transmitter, which we cannot get a TV signal from as there are 2 big hills in the way. ( Unless I have an aerial some 200ft high, I’m not going to get a signal, no matter how big a booster I have. )I heard the other day there are some new smart meters that out operate using O2/Vodafone SIM’s, and a google search tends to indicate that they are not designed to work with EE, is that the case ?

Hi, After the constant nagging from OVO to install smart meters, I finally gave in about a year ago. The installer came and refused to fit it, because they were unable to climb a ladder (the meter box is above the front door). We share a common entrance wirth next door and their smart meter (fitted by Utility Warehouse) is next to ours in the same place. I am now not able to request a SMART meter. We are looking to rent our property out soon so it would be very useful (I don’t think the tenants will want to climb a ladder to read the meter!)The gas meter is outside the front door and easy to access.Any suggestions for a way forward?