How far apart can my meters be to allow a smart meter upgrade?

My gas meter is just outside my home but the electricity meter is in a communal building about 20 metres away.
I understand that a Smart Meter works by radio, so would it work on my installation?

Hi @Pedromot welcome to the forum and thanks for your post, sorry for the delay in responding to your post.

I've not seen and specified limits in relation to distances for a smart meter installation and from what I have seen It really does depend on your individual property and the location of the meter, whether there are obstructions or not so on and so forth. The only way to actually find out would be to schedule your installation of your smart meters for both gas and electric and the engineer will assess whether you would be able to have a smart meter for your electric.

As you've posted in the PAY MONTHLY area of the forum i assume you're a pay monthly customer, in this case you may find this forum conversation on smart meters helpful, feel free to check it out here: https://forum.ovoenergy.com/pay-monthly-21/smart-meter-availability-for-pay-monthly-230/index1.html

You can see if there is any engineer availability to install your smart meters and to book a slot here: smart.ovoenergy.com/credit

Hope this helps

@PalsyP the switching process usually takes around 21 days from the date you sign up.

In regards to the smart meter bookings, you'll see the availability in your area during the sign up process. It does vary by area so I cannot give you the current timescale unless we know where you are based.

As @Mattj3135 suggested, ping me over a PM with your postcode and we will check what the current timings are on fitting smart meters in your area :)

Darran

Hi @PalsyP welcome to the forum and thanks for your post.

There's a forum discussion underway in relation to OVO smart meters and the maximum distance allowed to have the meters you can check it out here: https://forum.ovoenergy.com/pay-monthly-21/whats-the-maximum-distance-between-meters-to-go-smart-339/index1.html

In short - with OVO there is appropriately 16meters allowed so you would get smart meters of within this range (see above link for exact details )

Hope this helps

Spot on @Mattj3135 - I've made this the topic's 'best answer' so other users can benefit from seeing your reply at the top.

So if any OVO customers out there are up for a smart meter, you can have a go at getting this booked in via the customer facing booking platforms here:

If you're a Pay as you go customer: smart.ovoenergy.com/paygplus

If you're a Pay monthly customer: smart.ovoenergy.com/credit

Tim

Hi @PalsyP

Thanks for forwarding your postcode to us via PM. As I mentioned in my reply, we've plenty of availability in your area right now and for the next few months, so you should be able to get a smart meter installed pretty soon after you've switched. :)

Any other questions, just post below and we will all try and help.

Thanks

Darran

I live in a first floor Maisonette. My electricity meter is in a cupboard just inside my front door. My gas meter is on the ground floor outside the building on the same outside wall as my electricity meter.

I was previously with British Gas, who had told me the technology wasn't sufficiently developed yet to have a Smart Meter as my gas and electricity meters were too far apart (they are actually less than 10m apart).

Can Ovo please advise if this is a limitation of their technology as there's no point requesting a smart meter if they are not "smart" enough yet.....

Does anyone from Ovo monitor these forums?

Can someone from Ovo please respond!

Thank you.

I live in a first floor Maisonette. My electricity meter is in a cupboard just inside my front door. My gas meter is on the ground floor outside the building on the same outside wall as my electricity meter.

I was previously with British Gas, who had told me the technology wasn't sufficiently developed yet to have a Smart Meter as my gas and electricity meters were too far apart (they are actually less than 10m apart).

Can Ovo please advise if this is a limitation of their technology as there's no point requesting a smart meter if they are not "smart" enough yet.....

Check out the 'best answer' of this topic @Markee - it's all about the maximum distance possible.

Here's the bit that's relevant:

Your meters are a bit too far apart to communicate with each other. Typically the maximum distance is about 60 feet (18.3 meters) and lots of walls inbetween will shorten this distance even greater. But no fear - if you have a personal power socket somewhere inbetween the meters, we can use a signal 'relay' to fix this. More info on this device here: https://www.ovoenergy.com/ovo-answers/topics/smart-technology/smart-meters/what-is-a-smart-relay.html.

Tim

I would suggest the meters are nowhere near 18.3 metres apart, more like 10-12 absolute tops.

I would suggest the meters are nowhere near 18.3 metres apart, more like 10-12 absolute tops.

I recon you're all good then, @Markee - get your appointment booked in here: smart.ovoenergy.com/credit

Tim