Im attempting to use Ovo Beyond but its telling me i need a smart meter which i have and was fitted n 2021.
The older Ovo App works but not the beyond can someone suggest to me the cause?
Thanks.
Answer
Ovo Beyond & Smart Meter - can't sign up as it says I don't have a smart meter when I do?
Best answer by Nukecad
Updated on 23/07/25 by Ben_OVO
To sign up for Beyond your smart meter needs to be set up to provide half-hourly meter readings. You can read the full terms here. Below you’ll find a guide for how to change your smart meter reading schedule via your online account / app 👇
I think that the meter also has to be set to half-hourly readings before you can join Beyond?
Obviously half-hourly readings are needed for Power Move and for the current Free Electricity offer.
+1- Plan Zero Hero
Hi
Please show us what you’ve got and we’ll see what we can recommend.
By the way, do you have a Direct Debit? You need that too in order to unlock Beyond.
Here is a picture of my meter. About 6 weeks ago i got a letter stating my smart meter may need to be changed due to dual charges being abolished or something like that i cant find the letter. I rang ovo and they stated that my meter was up to date and there was nothing to worry about. I pay £125 a month via direct debit cos I'm on an economy 7 tariff
+1- Plan Zero Hero
The meter you’ve shown me does not need to be replaced - it’s fully supported along with the tariff it’s running on.
I get the feeling records aren’t properly up to date… Try https://smart-meter-help.ovoenergy.com for some diagnostics to see if that helps.
Here ae screenshots taken from the ovo beyond softwae.
I wa promised a complaint number via email and one still hasnt been sent.
+1- Plan Zero Hero
In that case, I’d suggest checking with OVO again. Live Chat is usually the fastest way.
But before you do, try reinstalling the app - sometimes that helps.
- Plan Zero Hero
- Answer
Updated on 23/07/25 by Ben_OVO
To sign up for Beyond your smart meter needs to be set up to provide half-hourly meter readings. You can read the full terms here. Below you’ll find a guide for how to change your smart meter reading schedule via your online account / app 👇
I think that the meter also has to be set to half-hourly readings before you can join Beyond?
Obviously half-hourly readings are needed for Power Move and for the current Free Electricity offer.
- Plan Zero Hero
Don’t forget Account (little rubber stamp in the top right-hand corner) > Settings | How often meter reads send (read the FAQ before selecting the second option on that page).
Hey
Have you been able to check out the last advice from our community about your meter reading frequency?
It may be that that needs updated first. Let us know if you have any issues checking that.
If it all seems to fit with the eligibility criteria for Beyond, it’ll definitely be worth checking with the Support Team so they can take a look at the account and see what may be causing the issue instead.
Hey
I’m glad hear they’re looking into this for you.
Do pop back and keep us updated with how you get on here.
The support team said they are looking into the issue and will be back in touch shortly.
I seem to be in the exact same situation, did you get a resolution?
Morning
I hope you’re well and had a good weekend, and a warm welcome to the OVO Forum 😁.
Have you also been unable to sign up to Beyond due to ‘not having a smart meter’ when you actually do have one?
Firstly, please make sure that your smart meter is set up to provide half-hourly meter readings. You can do this by following this guide:
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