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ChrisBeddoes1
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July 13, 2025
Solved

Ovo Beyond & Smart Meter - can't sign up as it says I don't have a smart meter when I do?

  • July 13, 2025
  • 12 replies
  • 248 views

Im attempting to use Ovo Beyond but its telling me i need a smart meter which i have and was fitted n 2021.

 

The older Ovo App works but not the beyond can someone suggest to me the cause?

Thanks.

Best answer by Nukecad

Updated on 09/12/25 by Ben_OVO

 

To sign up for Beyond your smart meter needs to be set up to provide half-hourly meter readings. You can read the full terms here. Below you’ll find a guide for how to change your smart meter reading schedule via your online account / app 👇

 

 

I think that the meter also has to be set to half-hourly readings before you can join Beyond?

Obviously half-hourly readings are needed for Power Move and for the current Free Electricity offer.

​@ChrisBeddoes1  On the app go to “Usage” (at the bottom) and select “Day” to check if your meter is sending half hourly readings.

 

12 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 13, 2025

Hi ​@ChrisBeddoes1 ,

Please show us what you’ve got and we’ll see what we can recommend.

By the way, do you have a Direct Debit? You need that too in order to unlock Beyond.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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ChrisBeddoes1Author
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July 14, 2025

Here is a picture of my meter.  About 6 weeks ago i got a letter stating my smart meter may need to be changed due to dual charges being abolished or something like that i cant find the letter.  I rang ovo and they stated that my meter was up to date and there was nothing to worry about.  I pay £125 a month via direct debit cos I'm on an economy 7 tariff

 

Blastoise186
Super User
Blastoise186Super User
Super User
July 14, 2025

The meter you’ve shown me does not need to be replaced - it’s fully supported along with the tariff it’s running on.

I get the feeling records aren’t properly up to date… Try https://smart-meter-help.ovoenergy.com for some diagnostics to see if that helps.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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ChrisBeddoes1Author
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July 14, 2025

Here ae screenshots taken from the ovo beyond softwae.

I wa promised a complaint number via email and one still hasnt been sent.

Blastoise186
Super User
Blastoise186Super User
Super User
July 14, 2025

In that case, I’d suggest checking with OVO again. Live Chat is usually the fastest way.

But before you do, try reinstalling the app - sometimes that helps.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Nukecad
Super User
NukecadSuper UserSolved
Super User
July 14, 2025

Updated on 09/12/25 by Ben_OVO

 

To sign up for Beyond your smart meter needs to be set up to provide half-hourly meter readings. You can read the full terms here. Below you’ll find a guide for how to change your smart meter reading schedule via your online account / app 👇

 

 

I think that the meter also has to be set to half-hourly readings before you can join Beyond?

Obviously half-hourly readings are needed for Power Move and for the current Free Electricity offer.

​@ChrisBeddoes1  On the app go to “Usage” (at the bottom) and select “Day” to check if your meter is sending half hourly readings.

 

I said, Hey - Watts going on.
Firedog
Super User
FiredogSuper User
Super User
July 14, 2025

Don’t forget Account (little rubber stamp in the top right-hand corner) > Settings | How often meter reads send (read the FAQ before selecting the second option on that page).

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 14, 2025

Hey ​@ChrisBeddoes1 

 

Have you been able to check out the last advice from our community about your meter reading frequency?

 

It may be that that needs updated first. Let us know if you have any issues checking that. 

 

If it all seems to fit with the eligibility criteria for Beyond, it’ll definitely be worth checking with the Support Team so they can take a look at the account and see what may be causing the issue instead. 

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ChrisBeddoes1Author
Rank 1
July 15, 2025

The support team said they are looking into the issue and will be back in touch shortly.

Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 15, 2025

Hey ​@ChrisBeddoes1 

 

I’m glad hear they’re looking into this for you.

 

Do pop back and keep us updated with how you get on here.

Currently Playing: She's Electric
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