Morning all. Recently got the keys to our new home who was supplied with Ovo previously which we have decided to go with also but we need smart meters due to having an EV & Plugin Hybrid but keep getting message saying not eligible. The meter in our new home is the old wheel type meter also. We have had the consumer unit replaced but need the meters replaced.
Best answer by PaulG91
Updated on 28/08/25 by Abby_OVO
Finally managed to get through on phone. Looped supply/shared fuse with neighbour seems to be the issue. Need DNO to give us our own supply to get EV charger installed and this will help get smart meter installed also.
Thanks for sharing an update on the blocker; now you can work towards resolving things. I’ve left an article below that details all the jobs our engineers can carry out, in case it’s helpful for the future.
+1Hi
For this, I’d suggest asking the support team for a second look - they can dig deeper and tell you the reason for the block.
Updated on 28/08/25 by Abby_OVO
Finally managed to get through on phone. Looped supply/shared fuse with neighbour seems to be the issue. Need DNO to give us our own supply to get EV charger installed and this will help get smart meter installed also.
Thanks for sharing an update on the blocker; now you can work towards resolving things. I’ve left an article below that details all the jobs our engineers can carry out, in case it’s helpful for the future.
+1Ah yeah - that is a known blocker.
It means ALL your neighbours need to be in at the same time as you in order to resolve this as power needs to be temporarily knocked out for all of you at once.
Hey
Welcome to the community,
Thanks for sharing an update on the blocker; now you can work towards resolving things. I’ve left an article below that details all the jobs our engineers can carry out, in case it’s helpful for the future.
I’ve awarded our community EV badge for your profile, and if you ever have further questions, please let us know. Wishing you the best of luck in your new home 🏡
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