How can I get my new Chameleon In Home Display (IHD) joined to the network and displaying my usage information?

Hi @jarod77 it might be best to get our Care team to make sure the IHD is connected to your smart meters correctly. None of our forum users will be able to check this. Reach out to them via Facebook, Twitter or  online chat via the Help Centre.

Is it possible to connect my smart meter to my home WiFi? Phone connection is very poor.

Hi ​@AndyHat ,

Sorry, but I’m afraid not - it’s banned for security reasons.

There are options like Mesh Comms Hubs and booster aerials though - so you may be able to get around the issue that way.

DCC were supposed to be trialling connection via WiFi last year but I’ve not seen anything about it. A shame as it would solve most of the no-WAN cases overnight.

Yes there were technology trials.

However just because you could do something doesn't mean that you should do it.

As said there are security issues involved with connectiing smart meters to the internet.

Whilst it might sound like a good idea for some consumers (and suppliers) point of view it would potentially be a route for ‘Bad actors’ to access the Nation Grid and disrupt it (or even close it down altogether) which is not an acceptable risk that any sensible government will allow.

Another big reason is that if you’re off-supply due to running out of PAYG credit, it’d be impossible to get the credit delivered automatically if the meter runs via your Wi-Fi because there’d be no internet connection as the router would be offline. And no way to reliably remotely deliver Additional Support Credit either for the same reason.

Frankly, unless you’ve got a fancy setup like Ubiquiti UniFi like I do, it’d also be impossible to isolate the Smart Meter(s) from the rest of your local network - that’s another reason why it’s not happened.

I checked with an expert this afternoon - as far as they know, the trial in question has made no further progress and probably won’t be going much further.

Hey ​@AndyHat, 

A warm welcome to the community and if you haven’t already check out our new members area.

Some members have mentioned that connecting your smart meter to the internet isn't secure. But don't worry, we have some solutions to help with any signal issues! If you can share a bit more about your setup and where you're located, we'd love to offer some friendly advice and support. Also, feel free to upload pictures of your meter setup. Our community is here to help with more suggestions, too!

This article might have more information but not specific to your circumstances