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How can I get my new Chameleon In Home Display (IHD) joined to the network and displaying my usage information?

J
Carbon Cutter*

Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?

 

Best answer by AndyB

Updated on 19/06/24 by Emmanuelle_OVO:

 

Great work getting your new In-Home Display (IHD) connected to your WiFi!

 

This is slightly different to the Home-Area Network which connects the device to your Smart meter and displaying your usage information. The engineer would help to get this set-up if they’ve provided the IHD at the time of your smart meter installation. If you’ve received the device at a later date or needed a replacement you’ll need to contact our Support Team to complete the pairing process. They’ll send a remote message out from your smart meter which will then allow the device to join the network.

There’s more info on our device guides below:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

All paired up but still having issues? Check out or trouble-shooting guide below.
 

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with us? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

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18 replies

Tim_OVO
Community Manager
  • Tim_OVO
  • Community Manager
  • 1866 replies
  • February 14, 2018
@kesvic @random_number @AndyB @Lr19 @Valskihepp @Petershome @Thor - by the looks of it you have the same IHD - can you advise @jarod77 :?

Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
A
New Member***
  • AndyB
  • New Member***
  • 1 reply
  • Answer
  • February 14, 2018

Updated on 19/06/24 by Emmanuelle_OVO:

 

Great work getting your new In-Home Display (IHD) connected to your WiFi!

 

This is slightly different to the Home-Area Network which connects the device to your Smart meter and displaying your usage information. The engineer would help to get this set-up if they’ve provided the IHD at the time of your smart meter installation. If you’ve received the device at a later date or needed a replacement you’ll need to contact our Support Team to complete the pairing process. They’ll send a remote message out from your smart meter which will then allow the device to join the network.

There’s more info on our device guides below:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

All paired up but still having issues? Check out or trouble-shooting guide below.
 

 

OVO member but not got a smart meter yet? - Book today!

Smart Meter not communicating with us? Fill in this Online Form. 

Interested but not yet an OVO member? - Check out our plans!

 

Tim_OVO
1 person likes this
  • Tim_OVO
    Tim_OVO
R
New Member*
jarod77 wrote:
Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?


My Chameleon IHD has two signal strength displays in the top-left corner. One for the link to the smart meter, the other for the link to your home wi-fi. Not sure which is which but one has curved lines expanding upward from a point, the other is vertical bars.

It sounds as though you have successfully linked to your wi-fi. Sorry, but no idea how to link to the smart meter as the installation engineer did that when fitting the smart meter.
Tim_OVO
1 person likes this
  • Tim_OVO
    Tim_OVO
J
Carbon Cutter*
  • jarod77
  • Author
  • Carbon Cutter*
  • 2 replies
  • February 16, 2018
The IHD is connected to my home WIFI, the issue is that the IHD isn't connected to the network in order to fetch data consumption from you guys... Could you advise? Pretty sure it's an issue with the pairing between the IHD and the smart meter.
No documentation on your website for the new IHD, I'm just myself trying to figure this out, any help would be much appreciated.
Tim_OVO
Community Manager
  • Tim_OVO
  • Community Manager
  • 1866 replies
  • February 16, 2018

Hi @jarod77 it might be best to get our Care team to make sure the IHD is connected to your smart meters correctly. None of our forum users will be able to check this. Reach out to them via Facebook, Twitter or  online chat via the Help Centre.

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
J
1 person likes this
  • J
    jarod77
J
Carbon Cutter*
  • jarod77
  • Author
  • Carbon Cutter*
  • 2 replies
  • February 16, 2018
Email sent. Thanks
Coop_UK
Carbon Cutter*
  • Coop_UK
  • Carbon Cutter*
  • 3 replies
  • April 6, 2018
I have now also managed to connect the Chameleon IDH to my home wifi however it is still not bringing any live data back ?

I'm in a 2nd floor apartment so too far away from my meter for the normal (ZigBee) signal to reach.

Any ideas how to get results back through wifi instead as without it the IDH is pretty much useless which is a shame.
Lucy_OVO
Retired Moderator
  • Lucy_OVO
  • Retired Moderator
  • 77 replies
  • April 16, 2018
Can you send us a screenshot from your My OVO account @Coop_UK?
You guys know what’s watt
Coop_UK
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  • Coop_UK
    Coop_UK
Coop_UK
Carbon Cutter*
  • Coop_UK
  • Carbon Cutter*
  • 3 replies
  • April 20, 2018
Good Morning Lucy please see attached as requested.
1 Attachments
Nancy_OVO
Retired Moderator
  • Nancy_OVO
  • Retired Moderator
  • 171 replies
  • April 20, 2018
Coop_UK wrote:
Good Morning Lucy please see attached as requested.


Hi @Coop_UK, you'll need to click on the 'My Smart Usage' box (middle right). This should bring up your usage graphs.

Nancy
Your guiding light(bulb)
Coop_UK
Carbon Cutter*
  • Coop_UK
  • Carbon Cutter*
  • 3 replies
  • April 20, 2018
Good Morning Nancy,

I can see that online for the previous day. I am meaning in regard to the In Home Display and live use. So that I can see what uses what and I can make a difference.
L
New Member*
  • Lolipoplil
  • New Member*
  • 1 reply
  • December 9, 2018
My meter broke and was sent a new one followed instructions and when I clicked join network nothing happens there is just an esclamation mark flashing in the left hand corner. Says no data where my electric and gas balance should be
Lucy_OVO
Retired Moderator
  • Lucy_OVO
  • Retired Moderator
  • 77 replies
  • December 11, 2018
Hopefully you'll find the answer on here @Lolipoplil 🙂
You guys know what’s watt
C
Carbon Cutter**
  • Coolnan
  • Carbon Cutter**
  • 4 replies
  • February 9, 2019
I received my new Chameleon IHD yesterday and contacted OVO to activate but it hasn't connected to Wi-fi or meters. Please can anyone help?
Nancy_OVO
Retired Moderator
  • Nancy_OVO
  • Retired Moderator
  • 171 replies
  • February 14, 2019
Hi @Coolnan - I've moved your post onto this topic about connecting your IHD. Hope this helps!
Your guiding light(bulb)
C
Carbon Cutter**
  • Coolnan
  • Carbon Cutter**
  • 4 replies
  • February 16, 2019
Thank you for your help. I am now sorted thanks to a member of OVO contacting me regarding my problem, nobody had disconnected my old IHD!

Thanks for help everyone.
J
New Member*
how do I input my tariff and standing charge in to the smart meter? All I get at the moment is KWH usage. thanks
Nancy_OVO
Retired Moderator
  • Nancy_OVO
  • Retired Moderator
  • 171 replies
  • March 21, 2019
Hi @Julian Earnshaw - I've moved your post over here.

Sounds like your IHD needs connecting rather than anything inputting. More info above ☝🏼
Your guiding light(bulb)

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