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matthewkevin84
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July 5, 2023
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Enough space for a smart meter to be installed?

  • July 5, 2023
  • 46 replies
  • 3756 views

OVO are unable to fit a Smart Meter in the utilities department in the building of my flat due to heritage meters and apparently the whole building would need to be rewired.

 

Apparently I might be able to have the Smart Meter fitted inside my flat and I was wondering if anybody knows whether or not this the case?

 

OVO say it is not possible to book a further appointment with an engineer to view my flat (he did not do so in  the original visit) he only viewed the utility cupboard in the building of my flat.

I was wondering if  anyone could advise me whether or not it is possible for a Smart Meter to 

be fitted inside my flat?

 

 

Best answer by Lukepeniket_OVO

Updated on 20/03/25 by Ben_OVO

Hi guys and thank you @matthewkevin84 for the info, i’ve done some digging and found more photos.

 

L&G E470

Unfortunately the E470 is wider than the gap between the isolators so there is no room to fit it in there.

Also we would be unable to fit anything in the flat without the electric being fitted. You may have a Red Link Fuse in the apartment itself but we would be unable to move the meter up to that position.

Only solution i can currently see is to have a wider gap between each isolator but that would require an electrician to do.

Apologies for this one.

 

46 replies

Blastoise186
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Blastoise186Super User
Super User
July 5, 2023

Hey @matthewkevin84 ,

We can probably figure this one out as forum volunteers, but we could do with seeing photos of the current setup first.

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matthewkevin84Author
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July 5, 2023


Here is a photo of the meter in the utility cupboard. 
 

Is there an email address for OVO?

Blastoise186
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Blastoise186Super User
Super User
July 5, 2023

Hmm… That’s just a bog standard Itron meter from 2012. Nothing heritage about it.

If you’d like to send that to OVO, Live Chat via https://help.ovoenergy.com is the fastest way. Email won’t work for this.

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matthewkevin84Author
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July 5, 2023


 

There is no space for a smart meter. Meter cupboards and heritage meters fitted between isolators with no spare space.

 

 

 

 

This is the reason why the engineer says a Smart Meter is not possible and also these are further photos of the utility cupboard.

 

Blastoise186 Do you feel that the engineer is wrong and that it is possible to fit a smart meter, please advise?

 

 

Blastoise186
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Blastoise186Super User
Super User
July 5, 2023

There’s loads of space. I actually know one of OVO’s engineers. He’s able to squeeze them into much smaller gaps than that!

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matthewkevin84Author
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July 5, 2023

Thanks for that, I will tell OVO this but I have a feeling that they will say the engineer is correct, 

if OVO tell me this do you have any advice as to what I should say?

Blastoise186
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Blastoise186Super User
Super User
July 5, 2023

I can put this to the forum moderators if that helps.

Also… I’ll see if @BPLightlog @Firedog and @Jeffus are around for their thoughts.

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matthewkevin84Author
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July 5, 2023

Yes please tell the forum moderator re my problem and also I will be grateful if you can tell the users who you mention.

 

Also when I tell OVO  if they tell me the engineer is correct and what you have told me is incorrect I don’t suppose you know the name of a manager whom I could ask to be involved with my issue?

BPLightlog
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BPLightlogSuper User
Super User
July 5, 2023

The only thing on that specific meter is the minimal distance between the cable feeds and the meter. I don’t know if the engineer would have access to the trunking but the current meter has been fitted rather close to it. 

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matthewkevin84Author
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July 5, 2023

Perhaps that is the case, he did seem rather sure that a Smart Meter could not be fitted in the utility cupboard.

 

He said that the whole building would have to be rewired in order to cater for a Smart Meter to be placed in the utility cupboard.

 

Although like I say he didn’t view my actual flat to  see if a Smart Meter could be fitted in there.

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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