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Updated on 21/11/24 by Abby_OVO

 

Meter error codes for your traditional Pay As You Go meter

 

Electricity meter screen codes:

 

RESET, TOKEN NO or ERRORS 1, 2, 3, 50 or 99: We need to change your meter – please call 0330 175 9669 as soon as you can, so we can sort it out.

 

Blank screen: if the red light isn’t flashing, there’s no power getting to your meter. Please contact your District Network Operator (DNO). The easiest way to contact them is to call the power cut helpline on 105.

 

If the red light is flashing, insert your key in the meter and hold down the blue button to wake up your meter. If this doesn’t work, give us a ring on 0330 175 9669, as something might be wrong.

 

ERROR 6: you’re using the wrong key, or your key has stopped working. Please contact our Support team and we’ll tell you how to sort out a new one.

 

ERROR 10: this can mean your key needs a clean – so try wiping the chip with a clean, dry cloth and then put it back in. If that doesn’t work, you’ll need to pick up a new key.

 

ERROR 11 to 44: you need a new key. Please contact our Support team so we can arrange for you to pick one up from your local PayPoint, Payzone or Post Office.

 

If you see any other onscreen error messages, it probably means you need a new key. Many key error can be resolved by cleaning the key chip or blowing inside the key slot. If the error continues, we’d suggest writing down the error message from your meter display and contact our Support team, so we can arrange a new key for you.

 

Gas meter screen codes:

 

CALL HELP: Please call us on 0330 175 9669 right away. We might need to arrange for an engineer to reset your meter before it runs out of credit and disconnects.

 

Card fail, card fail 34/35 or card fail -----:  Try cleaning the card chip, blowing inside the card slot and inserting the card upside down. If it still doesn’t work after trying this, please call us on 0330 175 9669 to request a replacement card.

 

Please know that these error codes are for common traditional Pay As You Go meters. If this doesn’t match what you’re seeing, it might not be relevant for your meter type. Contact our Support team if you’re unsure. 

Key refused at shops unable to top up the meter display says error d2

Hi @Fluffy Carrot ,

If memory serves, the D2 code usually means there’s not enough credit on the key to bring you out of Emergency Credit - you’d need to get enough onto it to get you to at least £1 of regular Credit AFTER whatever you owe gets taken from the key.

If the key isn’t working at shops at all, then you definitely need a new key. Please reach out to Support in the morning and they can help you get one.

For OVO PAYG: https://ovoenergy.com/help - Live Chat is fastest OR 0330 175 9669 (do NOT use email!)

For Boost PAYG: https://boostpower.co.uk/help OR 0330 102 7517 (do NOT use email)

You’ll then be given a TAG Code within one hour. Wait for about an hour and then head to any PayPoint shop where you should be able to grab a new key and have it programmed - please give the shop assistant the TAG Code so they can program and register the key to your account. DO NOT ATTEMPT TO TOP-UP YET!

Once that’s done, take the new key home and insert it into the meter - you’ll want to keep it in the slot for at least 60 seconds so that the meter can finish the key registration. Once this is done, you can remove the key and head back to the shop to top-up as normal and it should just work.

If you still have trouble after that, the meter may need to be replaced. In that situation, let Support know and they’ll make the arrangements.

Hi @Fluffy Carrot,

 

It seems our forum volunteer has already given some really good advice here. 

 

Blastoise is correct in saying the D2 error means there isn’t enough credit on the key. If you do have enough credit, try removing and reinserting key. If this fails then you may need a new key, which can be requested by calling the Support team on the numbers provided above.

 

Please keep us updated.

Useless!!!!!!!!!!!!

@Fenster care to add something more meaningful than a one-word gravedig?

If you want us to offer advice, you’ve gotta give us more info as to what your problem is.

Hey @Fenster 

 

Sorry to hear this topic hasn’t been useful to you. 

 

If you’re seeing a different error code that isn’t included on the topic please let us know what that is so we can try to help with the issue as Blastoise186 mentioned, we can offer more advice if we’ve got more information on what the problem is that you’re having.

Hi. Hope you are all well. I have a traditional style PAYG gas meter which works fine and the OVO gas top-up card works fine too. I’ve recently noticed 2 codes showing up on the display.

 

The first ‘code’ is on the meter index display screen. A non-flashing “F” appeared in the right hand corner which I’ve not noticed before. I noticed this ‘F’ today Sunday at approx. 3pm. (I added a screenshot)

 

The second ‘code’ is on the meter credit display screen on the right below where is says ON which is a non-flashing “B3”.

 

What do these ‘codes’ mean and should I be worried? Any help/advice would be most appreciated.

 

Many thanks,

John

Updated on 23/10/24 by Abby_OVO

 

Howdy @John2312 ,

If memory serves “F” means you’re currently in Friendly Credit hours, so the meter will NOT disconnect if your credit runs out during this time period - but it’ll only hold out until Monday morning so if you’re low on credit, please top-up ASAP.

B3 is Battery Low/Battery Fail - the meter battery is running out so please let OVO know ASAP and give them that code. They’ll arrange for an engineer to take a look and you won’t be charged for this as long as you’re in when the engineer stops by. If needed, the engineer will swap the meters out, again at no cost to you.

Hope this helps!

As long as you had credit at the start, even emergency credit, you won’t lose power during these times:

  • During the night – between 6pm and 9am, Monday to Saturday

  • Saturday from 4pm through until Monday morning at 9am.

  • All day Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday

You can find out more on our handy article about running out of credit on weekends.

Hi @Blastoise186 

 

Many thanks for taking the time to send a helpful response

 

Kind regards,

 

John

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