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Meter error codes for your traditional Pay As You Go meter

 

Electricity meter screen codes:

 

RESET, TOKEN NO or ERRORS 1, 2, 3, 50 or 99: We need to change your meter – please call 0330 175 9669 as soon as you can, so we can sort it out.

 

Blank screen: if the red light isn’t flashing, there’s no power getting to your meter. Please contact your District Network Operator (DNO). The easiest way to contact them is to call the power cut helpline on 105.

 

If the red light is flashing, insert your key in the meter and hold down the blue button to wake up your meter. If this doesn’t work, give us a ring on 0330 175 9669, as something might be wrong.

 

ERROR 6: you’re using the wrong key, or your key has stopped working. Please contact our Support team and we’ll tell you how to sort out a new one.

 

ERROR 10: this can mean your key needs a clean – so try wiping the chip with a clean, dry cloth and then put it back in. If that doesn’t work, you’ll need to pick up a new key.

 

ERROR 11 to 44: you need a new key. Please contact our Support team so we can arrange for you to pick one up from your local PayPoint, Payzone or Post Office.

 

If you see any other onscreen error messages, it probably means you need a new key. Write down the error message on your meter display and contact our Support team, so we can arrange a new key for you.

 

Gas meter screen codes:

 

CALL HELP: Please call us on 0330 175 9669 right away. We might need to arrange for an engineer to reset your meter before it runs out of credit and disconnects.

 

Card fail, card fail 35 or card fail -----: There could be an issue with your gas card. Please call us on 0330 175 9669 to request a replacement card.

 

Please know that these error codes are for common traditional Pay As You Go meters. If this doesn’t match what you’re seeing, it might not be relevant for your meter type. Contact our Support team if you’re unsure. 

Useless!!!!!!!!!!!!


@Fenster care to add something more meaningful than a one-word gravedig?

If you want us to offer advice, you’ve gotta give us more info as to what your problem is.


Hey @Fenster 

 

Sorry to hear this topic hasn’t been useful to you. 

 

If you’re seeing a different error code that isn’t included on the topic please let us know what that is so we can try to help with the issue as Blastoise186 mentioned, we can offer more advice if we’ve got more information on what the problem is that you’re having.


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