Good evening ​@Pinksamantha ,

Sorry to hear you’re not feeling well at the moment - I wish you a speedy recovery.

As for the RTI Code, provided you keep it safe for now you should be fine as IIRC they last six months and can be re-issued if you somehow forgot to redeem it. Please do redeem it at your earliest convenience once you feel able to though, so that you can benefit from it sooner rather than later. But there’s no need to rush so please feel free to focus on your recovery for now if that helps.

If needed, you can also ask a trusted friend to redeem it onto the Key for you. I generally recommend you do it yourself if you can, but there’s always that option if you feel it might be easier.

If, however, you find yourself unable to redeem it at all, please let OVO Support know as they may be able to send out an engineer to process the code on your behalf.

Emmanuelle_OVO wrote:

Hey ​@Pinksamantha 

Hope you’re felling much better 😊

Blastoise has given some great advice here just wanted to add our topic hub if you have any more questions:
 

• Pay As You Go - Topic Hub & How to get in touch Hub

How to get in contact about my OVO Pay As You Go account
 

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
• Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.