Debt repayment whilst running on emergency credit?

Morning ​@mquinn,

I’m happy to hear that the complaint has now been logged and that you have a complaint handler. As per the complaints process OVO will have eight weeks to resolve your complaint and reach a final decision. If, after eight weeks, the complaint isn’t resolved, or you’re unhappy with the final resolution, you’ll then be able to contact the Ombudsman. Hopefully this will all be resolved a lot sooner than that.

So this issue could run on for 8 weeks, if they don't sort it out. 

On with ovo last night and for over 4 hours today to be connected with different people who say tjat my complaint agent will contact me within an hour 3 hours later still nothing. Also told that i cant make a separate complaint about how i am being treated amd all the lies i have been told .

And still waiting. 

I dont think anyone has ever received such shockingly bad customer service as i have done from ovo.

Is it that these people think they can say wjat they want even lie to customers and we have to take it.

Why is this happening. It is worse every day.  No wonder i have bad mental health. 

Priority customer list , hmmmm, apparently that means you get treated as bad as is possible with no comeback on them.

Why cant i make a complaint about each person who has lied to me and find out what disciplinary actions will be taken against them 

https://forum.ovoenergy.com/members/abby-ovo-48161

I sent the above details 4 days ago and have sent messages every day because I was told she would look into it and nothing back 

Can anyone help me and not just say they will

Morning ​@mquinn,

I’m sorry to hear of the difficulties you’ve had contacting and I hope I can add some clarity here. Firstly, when you have a complaint raised, you’ll have one dedicated complaint handler who will contact you by phone or email within 48 working hours of the complaint being logged. If you try contacting on Whatsapp you won’t be able to speak to your complaint handler that way. If you want to speak to them, I recommend emailing hello@ovoenergy quoting your complaint reference number, and asking that they call you. If you’ve received an email from your complaints handler then reply to that email - your email will then be attached into the complaint case.

Secondly I just want to remind you that, as this is a customer Forum, Moderators such as ​@Abby_OVO and myself don’t have access to customer accounts. We aren’t a customer contact channel and we don’t have powers to resolve complaints for Forum members. Your case has been referred to our Support Team and, if you’ve been given a complaints reference number, you need to wait until you hear from your complaints handler - it won’t be long. I hope this is resolved promptly for you and you’re contacted soon. I’m sorry we can’t be of more help here, but this is a Forum and not a customer services / complaints team, so your complaint will need to go through the normal contact channels.