took my electric key to the shop to top up, failed to top up on the shops side, put key back in and now there is a blinking red light? Any idea why this failed to be topped up (was able to top up gas card at the time) and is now doing this?
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Blinking red light on meter after failed top up?
Best answer by Firedog
Nogasfreezing wrote:
… and now there is a blinking red light?
The red light is the pulse indicator. It blinks once for every watt-hour (Wh) passing through the meter (if the label your blue circle obscured reads 1000 imp/kWh). The fact that it started doing this when you tried topping up suggests to me that the meter was again allowing electricity through, and whatever was switched on inside the house was busily gobbling it up. If you can count the number of flashes in a minute, multiply the number by 60 to find the number of watts being drawn that minute. Divide that by 1000 to get the result in kW (there are 1000 watts in a kilowatt, kW).
That to me wouldn’t indicate any fault with the meter - the red light is supposed to flash. The more power being drawn, the faster the flash rate.
+1- Plan Zero Hero
- 7890 replies
Hi
Based on your other thread, it sounds like both your meters need replacing urgently. Please contact OVO Support ASAP via https://ovoenergy.com/help or 0330 175 9669 - they’re open until 8pm tonight - to ask for the meters to be replaced due to faults. Alternatively, you can ping OVO’s Social Media Team and they can process this for you.
Given the issues you’ve experienced recently, I feel it is probably for the best that you get upgraded to Smart Meters as a matter of priority.
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Hey
I’m sorry to hear you’re having issues with your meter. As
You can reach our Support Team at:
Phone: 0330 175 9669
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Whatsapp - 0330 175 9695
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Let us know when you get things resolved.
- Plan Zero Hero
- 2019 replies
- Answer
Nogasfreezing wrote:
… and now there is a blinking red light?
The red light is the pulse indicator. It blinks once for every watt-hour (Wh) passing through the meter (if the label your blue circle obscured reads 1000 imp/kWh). The fact that it started doing this when you tried topping up suggests to me that the meter was again allowing electricity through, and whatever was switched on inside the house was busily gobbling it up. If you can count the number of flashes in a minute, multiply the number by 60 to find the number of watts being drawn that minute. Divide that by 1000 to get the result in kW (there are 1000 watts in a kilowatt, kW).
That to me wouldn’t indicate any fault with the meter - the red light is supposed to flash. The more power being drawn, the faster the flash rate.
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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