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I didn't think it was possible to view meter balance/s on the top-up app, however on the app store, some of the reviews say they are able to see their balances. I cannot seem to see mine on the top-up app?

Updated on 15/11/24 by Shads_OVO

 

Your balance in the PAYG app updates once a day after midnight. If you’ve used energy or topped up since midnight, then the app balance may be out of date. Your balance might also be out of date if your smart meter isn't communicating with us.

 

These threads may also be useful:

 

 

 

 

Hey @JC_ 

 

Would you be able to share a screenshot or 2 of what you can see on the app? That may help us point you in the right direction.

 

Is the app also up to date? It’s sometimes possible that there’s been a software update so it may be worth checking for any just in case.

 

Hello,

I have a Pay as You go smart meter and I can’t see my balance on the OVO top up app, I can only see it on the meter itself. Please help 

Hi @wiktoria12294 ,

That’s kinda intentional. Only the meter itself and the IHD shows the real-time balance - OVO only receives a nightly snapshot so the app shouldn’t be relied on as your primary balance checker.

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