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My OVO energy

Get help here for your OVO account, your switch, and your supply

1315 Topic threads
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in Switching suppliers and moving home
What is an Erroneous Transfer (ET)?F.A.Q.

Updated on 10/06/24 by Shads_OVO Why have you let me know I’m leaving OVO when I didn’t request to switch? Sometimes we receive a request for us to switch your supply away from us in error. Whilst it’s quite rare there’s a few reasons this may have happened,Human error - someone may have entered your address details accidentally when applying for a genuine switch Fraud - very occasionally fraudsters may use your details to apply for an energy switch (if the details held by the other supplier match your details it might be worth contacting your bank and checking your internet security procedures) Mistake in your address listing on the national database - If way your address is listed is unclear or incorrect this can cause issues switching. Check out this topic for more advice in getting this corrected. How do I stop the switch taking place? If you receive an unexpected leaving email, contact our Support Team to let us know you don’t want to go. They can put a stop to the impending switc

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L
New Member***
6 years ago
Dolphin Girl
New Member***
Dolphin GirlNew Member***
Posted in My account
Why is my traditional gas meter beeping when I use gas?

Our ordinary (not smart) Gas Meter has started beeping every time the gas is being used. Please can you advise why this is and whether this is normal?

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Transparent
Carbon Catcher***
6 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
posted in The Library (archive)
The OVO Forum is 1!

Updated on 29/06/21 by Jess_OVO Our wonderful online community was launched back in 2017 - Just joined the party? Learn how things work here and how to get searching here.  We love introducing new members to our Plan Zero journey - Interested in Electric Vehicles (EVs) or making you home smarter? Join in the conversation.   On this date last year, we launched the OVO Forum! It’s been quite a year, so we thought this would be a great opportunity to look back at all the milestones we’ve reached together.We passed the 4000 users milestone in January of this year, with this number increasing every day.The forum now has over 400 topics with loads of engagement across a range of subjects, and 3 official Super Users leading the way: Emma_G, Mw2870 and Stateofit thanks for your contributions this last year!As we've grown, we've introduced areas of the forum dedicated to popular conversation drivers, such as smart products and EVs, so you can chat with other users on the subjects you care about

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Tim_OVO
Community Manager
6 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)
We have our first Wayfinder!

What is a Wayfinder? Good question. At OVO we have 3 core values that our teams live by, and 'We find a way' is one of them. This is about challenge and finding ways to overcome them, and we created a badge for the forum that echos this. Huge congratulations to @Mattj3135 for being our first official Wayfinder! Keep up the great work and thank you for helping us continue to build our forum family! Darran

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Darran_OVO
Retired Moderator
7 years ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in My account
Why does OVO energy review my Direct Debit amount?

Updated on 04/11/24 by Emmanuelle_OVO: How do Direct Debits work? A Direct Debit is an automatic monthly payment set up with your bank or building society. It means you can choose which day you want the payment to go out each month, and your bank will sort the rest.Once a Direct Debit is set up, you don’t need to do anything else.It’s often the best way to make regular payments, such as your energy bill. Why paying by Direct Debit is the best way to pay Direct Debit is usually the best way to pay bills because: you get a cheaper rate if you’re on our variable Simpler Energy plan you don’t have to think about it – it’s all done automatically each month you don’t need to worry about forgetting or missing a payment it can help you budget as you know how much is going out of your account each month and when it spreads your energy costs evenly  My Direct Debit has changed recently. Will it change again because of the price cap? Yes, it could change – but it depends. Your Direct Debi

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Tim_OVO
Community Manager
7 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)
Our first official Super User - Well done Mattj3135!

Well done to @Mattj3135 for being our first fully fledged Super User! He's achieved our top rank - Ninja! This is recognition of all the effort Matt has put into to helping others on the forum and for his general ongoing level of engagement. He's also been a support to @Lucy_OVO and @Tim_OVO as well! There are still lots of rewards to go after, he only has 3 badges so far.......! Who will be our next Ninja? @Emma_G, @Smiter maybe? Or will @Aadil pip them to the title? Congrats Matt, great work. :) Darran

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Tim_OVO
Community Manager
7 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)
Congratulations to our 1000th user!!!

We've done it, our first 1000 users of the new OVO Forum! We are so excited to hit this first big milestone in our journey. A lot of work has gone into this and all of you have really helped us make a success of our forum so far and we are excited to have you all on board. Special shout out to our 1000th user @Middlewife! Congratulations!! I'm sure our users will join me @Lucy_OVO and @Tim_OVO in congratulating you too. :) @Emma_G, @Smiter, @Aadil, @Cal, @Mattj3135, @B4xsy, @Yorick, @Pete Here's to the next 1000 users! Our forum family is definitely growing! Darran

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Aadil
Carbon Cutter**
7 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)
We have our first Hero on the OVO Forum!

Massive congratulations to @Mattj3135 for achieving the Hero rank on the OVO Forum! He's also our first user to win his second badge, PAYG Expert! Well done Matt! I'm sure @Lucy_OVO, @Tim_OVO plus some of our other users will join us in congratulating you! @Smiter, @Emma_G, @Aadil, @Padwick, @GarethMarlow, @Pete, @Cal, @spotlandrules Keep up the good work! Darran

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Mattj3135
Carbon Catcher***
7 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)
Hot off the press - we've reached 100 users!

Wow, what a milestone, 4 weeks in and we've hit 100 users! Big thank you to Wronglepuss for being our 100th sign up and also for getting stuck straight in by asking a great question. :) We're all pretty excited to reach this number of users, I know not all of you have got active and joined in on a conversation yet, but we are really confident that when you do, you will find the forum a great place to help and advice and also get to share your experiences with our users. We hope you will all continue to support us on this journey and help us continue building a great OVO Forum community. Keep up the great work and thank you! Darran, Lucy & Tim 😉

2020
Darran_OVO
Retired Moderator
7 years ago
Darran_OVO
Retired Moderator
Darran_OVORetired Moderator
posted in The Library (archive)
A big welcome to our new members!

Well it's been a busy week, launching a forum is not for the faint hearted. 🙂 Luckily we're a brave lot at OVO Energy and never shy away from a challenge, especially when it benefits our customers! The good news is, it was well worth it! Its been great to see our first new members signing up and getting involved. We've seen some really good discussion already and it's clear that smart meters are definitely a hot topic for our customers right now. If you haven't commented yet, you can catch up on the action here. Emma_G, Karlos, Jaykyte to name a few are already getting stuck in. Don't miss out on your chance to have your say. Don't forget, if you've not had a chance to add your profile pic, please do so. We'd love to get to you know you better. And remember, this is your forum for you to ask questions and get some answers (come on, you know you want to....) The OVO Energy moderator team and our band of new users are waiting to help you. Get involved, y

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Darran_OVO
Retired Moderator
7 years ago

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