My OVO energy

What time does freindly credit start and end 

The qualifying rules for the 2025 Warm Home Discount have changed from the 2024 rules- the property size/age rules have been scrapped so more will qualify this year than last year.The Government have this week issued a Press Release reminding people in receipt of Income Related (means tested) benefits to check that they are named as the billpayer on their electricity bill to be eligible for the 2025 Warm Home Discount.https://www.gov.uk/government/news/reminder-to-eligible-households-to-get-150-off-energy-billsEvery household where the billpayer receives an eligible means-tested benefit will now be in line for the discount, after the government removed restrictions that previously excluded many who needed help with bills.  In England and Wales, this means households in receipt of Ho

Why has my online account lost my meter reading history for my non-smart gas meter?I note that the font has changed on the entry page, so OVO must have made a change to this feature and now that they have made that change, my previous readings have all disappeared.Is this a bug, or a new feature?Do other people see this issue? 

Last night (6th Nov 2025) I noticed that over £100 credit suddenly appeared on my pay as you go smart meter, I certainly didnt add this credit and I have had no communication saying it was a goverment thing or anything like that, has this happenned to anyone else or does someone know why this has happened?

I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do?

For the last few years I have been convinced that we were being grossly overcharged in comparison to the amount of electricity we were using. I contacted SSE to ask them to investigate but they repeatedly told me that my bills were what would be expected. Eventually, I got them to install a check meter but they never came back to remove it, so it was removed when we had a Smart Meter installed in July. When I compare the next three months with the same period last year, it is almost half what we paid then, yet our electricity usage pattern has not changed since then.I would add that we have a 12kWh wind turbine, now re-wired through the Smart Meter, and I can’t help but wonder if it was not correctly wired into the previous domestic meter, so that it was not offsetting our usage.Does this sound feasible to others and, regardless, how do I get OVO to finally take me seriously regarding these years extortionate electricity bills? 

I have 4 Dimplex Quantum storage heaters in my rented local authority 2 bed end terraced house. Gas was removed in favour of these supposedly greener and more efficient heaters. Truth is they are way too expensive to run. My home is small and thankfully well insulated. However, if I were to run all four, I’d be roughly £600 per month…Yes, Per Month. So, I only have the one in the kitchen on as it’s a tiny kitchen and the heat from that keeps my living room ticking over. I bought two electric panel heaters, one for my living room and one at the bottom of the stairs. The latter heats all the way upstairs. They are far easier to control, whereas the storage heaters are useless. No heater in the bathroom, so I have a low energy electric towel rail which is pennies to run. But, depending on how long I have the panel heaters on, I can easily run to £14 per day. I’ve tried it when we have really cold days. I was told that the storage heaters need to run on economy 10, which they are. But,

I note the sign up button has now appeared on the link for the new beyond free winter heating customer initiative on the App.As a qualifying electricity only customer I have clicked on the sign up button and received no acknowledgement of registration nor any email acknowledging registration. Is the button not yet live? Or does a single click on the sign up button suffice. Be good to know I’m definitely in. Many thanks for any update. 

My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal. We do not use any gas in our property so our supply is capped outside our property to an empty white box. we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing. i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same. We are at the end of our contract with OVO now and we will save money if we change supplier. My questions are....do I still have to pay for both gas and electric with the new supplier? Who does the redundant meter belong to when we do change?

I manuaaly topped up my smart meter and I saw the message saying it was accepted, but when it returned to the main menu, it didn’t show my current balance at all. Did I navigate back to the wrong screen?TIA

I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill?     

Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO account can I cancel my direct debit? Many thanks! 

Hi is the support package closed for this year? I tried to fill out the online application but it only takes me so far. When I get to part 4 it asks me to choose which options might help but there are no options displayed.

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

Hi,I have the chance to join a collective switch (away from ovo) to lower my bills fixed for 2 years. Im a high user so on a new tariff should I prioritise tariff over standing charge?

I am a pay as you go customer (PAYG) who was an SSE customer. SSE used to send out a statement every 3 months showing usage and costs. I got changed over 8 months ago and can't get a billing statement sent out to me? I am told look at the app but the app is only for D/D customers so no billing info is available to download for PAYG customers, why?We all pay for our energy so why can't PAYG customers get billing statements sent to them?Customer service send me on a merry-go-round with no ability to assist and the Web site does not offer this service 'O' but they do for D/D customers are payg customers less important OVO energy? Sort out your app that allows PAYG customers the same service as DD customers, SSE offered this service via their app why can't OVO offer the same???

I want to know what to do as my payment was ment to be taken on the 22nd but has not. And when I look at my account it say bill pending 

Hi - I have an OVO account for dual fuel pay monthly, but recently got divorced. I'd like to change my name back to my maiden name, how can I do this?

I have been with OVO for many years and have always used their calculations to ensure that my monthly payments are sufficient to ensure that I will always remain in credit throughout the term of the contract, adjusting my payments accordingly. Out of the blue I have just received an email from OVO telling me that they are increasing my monthly payments by an additional £25.00, which they say is calculated to ensure that I have a month’s credit in my account by the end of the contract term.  I can understand that they do not want me to finish up owing them money but a whole month’s amount of credit seems excessive and unnecessary especially when, as far as I am aware, they have never asked me to do that before. Why now?

I am currently an ovo customer on economy 7.  How do I change to economy 10? 

I have a prepayment meter.  How can I set up an online account? I am asked to supply an account number from a bill but with a prepayment meter, I don't get a bill.

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

Hello,I am currently on Simpler Energy - Economy 7 since August 2023 and I am considering switching to Simpler Energy- Economy 9 now that it appears to be more readily available.I am using ancient Duplex heaters which tend to wane in output towards the end of the day and I am hoping that E9 may give a little help in this area. Done some digging around on the website and the Forum and cannot find that much on E9 apart from the time periods for my area and the tariff.My Dist Id is 20 and meter is an Aclara SGM1400C SMETS2So my questions are..Can I assume ALL consumption during the Off-Peak times will be charged at Off-Peak rates - like E7? Can the rate/timing changes required by the meter be done remotely and if so how successful is this usually? How do I go about initiating the change as I cannot find anything on the Website and I do not use the App.Many thanks 

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?