My OVO energy

topped up for gas this morning, still not been added to meter, 3 times this has done this £30 down for no gas

I have built up a few hundred pound in credit - can I use this to lower my direct debit rather than applying for the payment to be sent to me?

I received a frightening letter from Ovo stating I had an overdue balance that was transferred to LCS debt collection agency despite me paying my final bill 3 years ago. They said I had been identified through a trace with Experian and it’s for almost 300.I have been paying my final bill via monthly direct debits but this bill is completely separate to me- not linked to my email or number and for after I vacated the property. I have spent 5 hours back and forth over the last few days and have had extremely frustrating calls with the South Africa customer service who keep telling me to call the debt agency. What concerns me is I am on the verge of getting my first mortgage and my anxiety and the stress of this is sending me over the edge. I have emails from my landlord to state that I had vacated and also emails from my employment at the time as I relocated and was in new work accommodation but originally the property was managed by an estate agent and I had a tenancy but the

I today noticed a big difference between an email that said I had a £1,169.70 credit and my App account now saying I owed £513.27. i don’t get the estimate issue as have a smart meter, that is what they are for, no?But here’s the kicker, I now have an email today (11/6) saying why. The email says they are not allowed to go back more than a year and they calculate they charged me £2,746.40 instead of £4,059.32 (£1312.92 undercharged). it seems because I was overpaying (and took a credit of £1,000 on 26th June 2024) my balance was £3,982.55 in said period so they would credit me the £76.77 shortfall only.Surely penalising someone for having too much credit is against the spirit of Ofgem’s rules.I have budgeted a certain amount of money and suddenly i am being charged an extra £1,236.15 (45%) for a period that expired over a year ago. If I had merely paid the minimum amounts or taken tha

Should I take any notice of what OVO tells me my balance MAY be in 9 months time. At the moment my balance is £1,200, my May charges were £185, my DD was £240. They have today informed me I will be in debit in MARCH 2026 and should increase my DD to min. £264 NOW.  I have had this issue with them before but was brushed off with “We know better than you” despite the fact that for at least the last 4 years I have always topped up my account to keep minimum balance of £800.  OVO say they need to ensure I won’t have debt problems. At 81 years old I’m proud to say I have never had a debt and don’t intend to start now. I wish they would shove their Crystal Ball somewhere else.

Hi, My credits dissappered overnigt  Electricty:As of 14/11/25 00:00:00Balance:£19.97 Gas:As of 17/11/25 00:00:00Balance: £31.81 The gas is -14.9 and the electricy is 0 now. I can not use 50£ gas overnight, can I?  I tried to topup but the money returned immediately. 

So whilst i was away the My OVO app showed i was burning 30p a day of gas. Now i use NEST so i turned the thermostat to off before going I have no other gas appliance so unsure what to-do, i have OVO smart meters so could they be sending false data?

I’ve been having ongoing issues since our migration from SSE on 20th February. Still getting nowhere and have made 3 phone calls to the customer service team. Made a formal complaint and all they could say was they can’t access my account as it’s still in the migration period. It will take another 10 days for my complaint to be resolved even though my previous complaint (10 days ago) hasn’t been resolved yet.  can you tell me what the complaints procedure is? The guy I spoke to at resolutions was super creepy and told me to go and look after my kids 🙄

I am reaching the end of my current 1 year fixed tariff and am considering my options. My system seems to be more complex that the various chat bots and AI can cope with. I have emailed OVO but from past experience do not hold out a great deal of hope in getting a satiscatory response.Currently I am using charge any time for charging our two electric vehiclesI also have a Heat pump and am enrolled in Heat Pump plus.Together they amount to about 75% of our kWh usage and so the “rebates” they attract are of significance.I am looking around at other suppliers ( yes I am sore about OVO cheerfully doubling the cost of car charging but that’s up to them, it is up to me to make choices).My real question is, if I switch to OVO simpler i.e. that the cost perkWh can vary with the market, will i still get the “rebates” from Heat Pump plus and charge anytime.? To put this in perspective, the two together ran at up to £200 a month.  Now I suspect that will be £

How do i contact Ovo Customer Services - is it only through this forum?

Hi, just switched to OVO from Scottish Power and I would like to change email address as my partner set up the account using her email but as I will be paying the bills I would like all correspondence sent straight to me rather than having to keep emailing my partner every time there is something to get done. Is this possible Thanks, Alex Aiken

Can I ask, why if you’re on Pay As You Go, you can’t any rewards ? also I have air source heating and no option for a cheaper tariff 

Good Afternoon.We recently had a power cut in our building. Shortly after that, when we got electricity back, i realized my meter had a blank screen and I could not see how much credit I had left.I contacted OVO assistance to book an engineer to come fix it, which they did, but I was worried that I could run out of credit before they come (almost a week later). They told me I should not be worried because when that happens the meter basically starts working as a billing meter, so there’s no possibility of me running out of electricity in the meantime.Could someone confirm if this is really the case? I really don’t want to call 105 in the evening and wait in the dark for three or more hours waiting for help to come.Thanks very much.

Variable Direct Debit is when, at the end of each billing cycle, the actual full amount of your bill is taken from your bank account by Direct Debit This means that you never build up any credit with OVO, but keep the benefits of paying lower standing and unit charges when compared with Pay on Demand customers. It, of course, means that, for most people, bills will be higher in winter than in summer months. MANY energy companies offer this as an option. Personally, I would not choose this way to pay my bills because, being a pensioner, I am on a fixed income so prefer a similar amount leaving my bank account each month that covers my yearly energy bill. However, I wonder how many who choose the “Pay on Demand” option (Standard Credit) would prefer to pay in this way if it meant lower standing and unit charges? 

Hello Im Just about to move into a house that was repossessed and the services are either disconnected or capped. What’s the process to get it back up and running? I called ovo they said to call uk power and uk power said call ovo…! Also how long does this all take if anyone has an idea?! Thank you 

What time does freindly credit start and end 

The qualifying rules for the 2025 Warm Home Discount have changed from the 2024 rules- the property size/age rules have been scrapped so more will qualify this year than last year.The Government have this week issued a Press Release reminding people in receipt of Income Related (means tested) benefits to check that they are named as the billpayer on their electricity bill to be eligible for the 2025 Warm Home Discount.https://www.gov.uk/government/news/reminder-to-eligible-households-to-get-150-off-energy-billsEvery household where the billpayer receives an eligible means-tested benefit will now be in line for the discount, after the government removed restrictions that previously excluded many who needed help with bills.  In England and Wales, this means households in receipt of Ho

Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?Engineer just said let OVO figure it out, can someone help

Last night (6th Nov 2025) I noticed that over £100 credit suddenly appeared on my pay as you go smart meter, I certainly didnt add this credit and I have had no communication saying it was a goverment thing or anything like that, has this happenned to anyone else or does someone know why this has happened?

I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do?

For the last few years I have been convinced that we were being grossly overcharged in comparison to the amount of electricity we were using. I contacted SSE to ask them to investigate but they repeatedly told me that my bills were what would be expected. Eventually, I got them to install a check meter but they never came back to remove it, so it was removed when we had a Smart Meter installed in July. When I compare the next three months with the same period last year, it is almost half what we paid then, yet our electricity usage pattern has not changed since then.I would add that we have a 12kWh wind turbine, now re-wired through the Smart Meter, and I can’t help but wonder if it was not correctly wired into the previous domestic meter, so that it was not offsetting our usage.Does this sound feasible to others and, regardless, how do I get OVO to finally take me seriously regarding these years extortionate electricity bills? 

I have 4 Dimplex Quantum storage heaters in my rented local authority 2 bed end terraced house. Gas was removed in favour of these supposedly greener and more efficient heaters. Truth is they are way too expensive to run. My home is small and thankfully well insulated. However, if I were to run all four, I’d be roughly £600 per month…Yes, Per Month. So, I only have the one in the kitchen on as it’s a tiny kitchen and the heat from that keeps my living room ticking over. I bought two electric panel heaters, one for my living room and one at the bottom of the stairs. The latter heats all the way upstairs. They are far easier to control, whereas the storage heaters are useless. No heater in the bathroom, so I have a low energy electric towel rail which is pennies to run. But, depending on how long I have the panel heaters on, I can easily run to £14 per day. I’ve tried it when we have really cold days. I was told that the storage heaters need to run on economy 10, which they are. But,

I note the sign up button has now appeared on the link for the new beyond free winter heating customer initiative on the App.As a qualifying electricity only customer I have clicked on the sign up button and received no acknowledgement of registration nor any email acknowledging registration. Is the button not yet live? Or does a single click on the sign up button suffice. Be good to know I’m definitely in. Many thanks for any update. 

I manuaaly topped up my smart meter and I saw the message saying it was accepted, but when it returned to the main menu, it didn’t show my current balance at all. Did I navigate back to the wrong screen?TIA

I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill?