What is the best way to contact OVO customer service / support team?

I’m so sorry to hear of the many challenges you’ve faced when trying to get your mother’s account issues resolved, @KW101.

Just to clarify as I appreciate you’ve tried multiple times to give the Support Team a call, have you been using our call-back request feature? I’m aware that if the line is busy when an advisor tries to reach you this request is cancelled. They should’ve left a voicemail if this was the case.

I’m hoping you’ve since managed to reach the team but do let us know if this is something we might be able to offer advice with here.

They didn't call…. they had ‘technical’ issues.

However, frankly, I have been trying to rectify this issue since the 2nd June, 5 working days should be your tag line …. every time you speak to somebody new.  Apparently now it is being dealt with by an advanced resolution specialist, so having done what should have been done at the start of June, I've now been told it will be 10 + working days.  An absolute joke and absolutely everything has been out of our control, it is all down to errors on Ovo and or SSE’s part.  

I have spent in excess of 7 hours over the course of nearly two months trying to sort this out, perhaps a bill for my time is the way forward.

I am not able to contact the support team to discuss an error on my account . I have e mailed, tweeted posted on Facebook and tried to use the online chatbot!  I tried as soon as the service supposedly opened and it is just saying it is too busy to help ! What to do ??????? 

You would do better to phone them if you possibly can. I called this morning, and got through within minutes.

The number is : 0330 303 5063

Thank you I’ll try that !!! 

June 😥 ours has been going on since March, it now seems our smart meter is not even registered with the National Register and never has been even when we were with SSE. Of course we never asked to change to OVO as we were with then before and that was a disaster.

It took a supervisor 5 minutes to find this fault, why did the department responsible not?. They have now been told to sort it out. Meanwhile they have over a £1000 of my money sitting in their account. Will it ever end

Hi @Jamesfm you can check yourself who is your registered supplier at any time if it helps in the future

Once you know the network operator, you can ask them who your supplier is, e.g. OVO, SSE

https://www.energynetworks.org/operating-the-networks/whos-my-network-operator

I’m so sorry to hear you’re still waiting for things on your account to be fixed, @Jamesfm.

As you mentioned your meter details are not yet registered on the national database, I wonder in the information given in the topic below might be helpful.

I’m hoping the Support Team have already taken action to get this one sorted - Do let us know if you need more general advice here.

I checked the data based and it shows as registered with another provider, not either SSE or OVO for my post code.  So clearly a week later no further forward.