Rank 1

Solved

How can I submit meter readings online?

Forum|Forum|7 years ago
February 25, 2019
15 replies
11548 views

I have my meter readings but cannot see how to submit them

Best answer by NinjaGeek

Updated on 11/09/25 by Abby_OVO

Great work for taking your meter readings - if you haven’t got Smart Meters, you’ll need to check the readings and send them over to us monthly.

The easiest way to submit these is via the app (available for Android and iOS).

On the homepage, you’ll find a box labelled ‘It’s time to send a meter reading’. Here you’ll find when to submit your next reading(s).

Click ‘Submit a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings. You can also ‘Turn on meter reading reminders’ which will mean you’ll get monthly emails a week before the reading is due.

Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full rundown of all the meter readings you’ve previously sent us by clicking ‘view reading history’.

We’ve got a really great topic guide dedicated to this which may also be helpful:

Having trouble submitting the readings online? Let our Support Team know, so we can get your readings logged and investigate any technical bugs. 🐛

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

NinjaGeekSolved

Rank 12

Updated on 11/09/25 by Abby_OVO

Great work for taking your meter readings - if you haven’t got Smart Meters, you’ll need to check the readings and send them over to us monthly.

The easiest way to submit these is via the app (available for Android and iOS).

On the homepage, you’ll find a box labelled ‘It’s time to send a meter reading’. Here you’ll find when to submit your next reading(s).

Click ‘Submit a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings. You can also ‘Turn on meter reading reminders’ which will mean you’ll get monthly emails a week before the reading is due.

Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full rundown of all the meter readings you’ve previously sent us by clicking ‘view reading history’.

We’ve got a really great topic guide dedicated to this which may also be helpful:

Having trouble submitting the readings online? Let our Support Team know, so we can get your readings logged and investigate any technical bugs. 🐛

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Renewable energy + EV enthusiast

A

AErwood

Newcomer

How about a way to submit meter readings online that doesn’t always respond “Oops, there’s a problem… “. Now that would be progress !

60DegreesNorth

Blastoise186

Super User

Hi @AErwood ,

Sorry but as an account specific issue, this isn’t a valid Idea. Please try https://ovoenergy.com/help for this one in the morning - the Support Team can help you out.

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Tim_OVO

OVO Forum Legend

I’ve moved your topic over to an area dedicated to this account stuff, @AErwood. I’d be interested to know, does this error message show when you try and submit a reading across multiple dates? Or is it just today? Is the reading inline with previous?

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AErwood

Newcomer

It has occurred over the last month. Each time I click on submit after typing in the standard and off peak readings. Our pattern of usage has not changed and the readings are correct for the date I am trying to enter. I have jpeg photo files as evidence and jpeg files include the date and time in the header block of the file.

60DegreesNorth

Nukecad

Super User

Which browser are you using?

Some browsers have changed their default security settings, which can then block some pages/parts of pages that you used to go to. The pages then give those ‘Oops….’ or similar messages because they are being blocked.

Usually just changing the browser security setting from ‘Strict’ to ‘Standard’ fixes it.

I said, Hey - Watts going on.

Emmanuelle_OVO

Retired Moderator

Does Nukecads advice help solve the issue @AErwood?

Renewable Energy? Big Fan.

B

Brian N

Newcomer

How do I send Ovo a reading from the smart meter when I need to send rate 1 and rate 2 readings and there’s only space for one on the online meter reading submission form?