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How can I submit meter readings online?

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I have my meter readings but cannot see how to submit them

Ben_OVOBest Answer

Community Manager

The easiest way to submit these is via the app (available for Android and iOS).

On the homepage, you’ll find a box labelled ‘It’s time to send a meter reading’ or ‘Your next reading’:

Click ‘submit a reading’, then you’ll be able to choose whether you’d like to enter the read for electricity or gas.

Full instructions can be found in this guide:

If you still have traditional meters installed we’d highly recommend upgrading to smart meters free of charge. Find out more and book an appointment here.

AErwood

Newcomer

How about a way to submit meter readings online that doesn’t always respond “Oops, there’s a problem… “. Now that would be progress !

60DegreesNorth

Blastoise186

Super User

Hi @AErwood ,

Sorry but as an account specific issue, this isn’t a valid Idea. Please try https://ovoenergy.com/help for this one in the morning - the Support Team can help you out.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Tim_OVO

OVO Forum Legend

I’ve moved your topic over to an area dedicated to this account stuff, @AErwood. I’d be interested to know, does this error message show when you try and submit a reading across multiple dates? Or is it just today? Is the reading inline with previous?

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

AErwood

Newcomer

It has occurred over the last month. Each time I click on submit after typing in the standard and off peak readings. Our pattern of usage has not changed and the readings are correct for the date I am trying to enter. I have jpeg photo files as evidence and jpeg files include the date and time in the header block of the file.

60DegreesNorth

Nukecad

Super User

Which browser are you using?

Some browsers have changed their default security settings, which can then block some pages/parts of pages that you used to go to. The pages then give those ‘Oops….’ or similar messages because they are being blocked.

Usually just changing the browser security setting from ‘Strict’ to ‘Standard’ fixes it.

I said, Hey - Watts going on.

Emmanuelle_OVO

Retired Moderator

Does Nukecads advice help solve the issue @AErwood?

Renewable Energy? Big Fan.

Brian N

Newcomer

How do I send Ovo a reading from the smart meter when I need to send rate 1 and rate 2 readings and there’s only space for one on the online meter reading submission form?