Updated on 18/10/21 by Jess_OVO
We’re really excited to introduce all our members to their great online OVO account.
This is a user-friendly online portal and accompanying OVO app (available to download on Android or iOS), which allows you to keep an eye on your energy account. Giving you the tools to adjust your payments, renew your plan and see your important smart meter usage data; it’s all designed to make managing your energy account easier and helping you think about the ways in which you could reduce the environmental impact of your energy usage.
Need any extra help in finding your way around? - Check out the guides below:
Our Online account Guide
Logging in
Your Plan
Your Energy usage
-
How to view your usage data on your online account or OVO app
-
How to submit a traditional meter reading on your online account or OVO app
-
How to book a smart meter appointment on your online account or OVO app
-
Identifying smart meter issues on your online account or OVO app
Your Payments and Charges
-
How to access your previous monthly summaries on your online account or OVO app
-
Getting to grips with the Direct Debit Calculator on your online account or OVO app
-
Changing your Direct Debit date on your online account or OVO app
Going through changes..
-
How to update your marketing preferences on your online account
-
How to tell us your moving out on your online account or OVO app
-
How to check the status of your switch away on your online account or OVO app
Extra help and Logging out
Video tutorials
Interested in our Online Account features but not yet an OVO member? Check out our plans!