My fixed rate plan ends on 25th Feb and I’ve been sent an email with several renewal options. Each option has ‘Renew now with 1 click’ alongside it. Does that really mean that if I click on it I’ll be renewing there and then ?

On my online account I have fewer renewal options, noticeably the cheapest one from the email (OVO Drive) is not offered. If I click on that email button will it reappear ?

Happy New Year @juliamc!

New year, new energy plan! And some really great questions to ask following your renewal email -

Yep - by selecting that plan, you’ll be completing the renewal so it’s important to consider your options before you make that click! If you’ve inadvertently signed up to a new plan but would still like to do some research or consider your options, not to worry! - Our Support Team are able to reverse any contract up to 14 days after the new plan begins with no exit fees applied.

This is a strange one! If you’re renewing from the EV Everywhere plan, OVO Drive should show as one of your renewal options on your online account. If not I’d recommend raising this one to the Support Team who can set you up on this plan (If you decide to go for this) and investigate why this option didn’t appear for you to self-serve.

Hope this helps you consider your renewal options and select a new plan! 

Thanks @Jess_OVO - I checked again today and OVO Drive had magically reappeared, whereas OVO Member Special had disappeared ! I’m not dreaming, it really was there yesterday. Anyway, I’ve grabbed Drive while it’s showing and renewed! 

Hi, how do I fix my energy tariff? Every time I click on the link it just goes to my account, thanks Ian. 

Hiya!

https://account.ovoenergy.com/renewal should do the trick. Can you give that a try? Make sure to be logged into MyOVO first for best results. :)

OK thanks

I have been on a fixed tarif plan since joining Ovo 5 years or so ago. This came to and end late in August this year and with all the uncertainty around prices I made an active decision to simply roll onto the Simpler Energy plan until there was a bit more clarity in the market.

When I look at my plan online now I am not being offered any alternatives to the Simpler Energy plan. My current DD is showing on teh page along with my account balance, which is currently in credit, but there is none of the ususal info about whether my DD is sufficent for my future use (I doubt it is) and I’m not being offered any other plans.

Does that sound normal right now and if I wanted to see alternative plans does anyone know how/where I can do that on the Ovo site/app?

Everyone will be on the new government plan from 1st October, so there aren’t any other fixed plan choices now.

Thanks @juliamc 

SSE had a great tariff and price checker which easily showed all current and historic prices. With the OVO migration the price checker on OVO is unclear and misses important tariffs. Can anyone tell me the current unit rates and standing charges in North Scotland for prepayment THTC and E10. thanks.

Hi @donniem 

Am assuming you have looked here given your comments?

https://plans.ovoenergy.com/

yes thanks - it has credit rates but not prepay rates for thtc and e10. 

Then the only way is to phone ovo to be sure I suspect. 

They won't post rates on the forum, and from experience on this forum you are unlikely to get someone posting their rates that you can be sure of. 

Ovo have just emailed my latest bill and suggested I look at 2 plans which they say will be cheaper. I’m struggling to find direct cost comparisons on them to seer what the actual charges are. One is a variable tariff. has anyone done this and did it work out cheaper?

Hi @LMAY , it will depend on your usage so difficult for advice.

If you can see your annual usage and then cost per kwh you can estimate what each tariff might offer. Don’t forget to add in the standing charge and vat .. these often are different to a standard tariff.

You can also see a list of available tariffs here https://plans.ovoenergy.com/

Thank you. That’s useful.

My contract is coming to an end and I'm more than happy to stay with OVO (you can pay me later ).

But; I can't for the life of me find the daily standing charge nor the price per kw etc with their policy that includes boiler service.

Can anyone help at all please?

https://plans.ovoenergy.com  

Two points to note about the plans you’ll find there:

1. Simpler Energy (OVO’s Standard Variable Tariff) rates will be changing on 1 July. We don’t know yet how they’ll change, but the rumour is that the standing charge will probably not change much if at all, but the unit rates will fall a bit, for electricity for example by 8-9% depending on what region you live in.
2. The 1-year Fixed Loyalty tariff seems already to have risen a bit (for electricity at least) since it was introduced a few weeks ago, so if you’re tempted, don’t wait too long.

You can see a comparison of the capped current and future rates for each region here: Get energy price cap standing charges and unit rates by region | Ofgem

Well maybe do a fixed plan for a year. as they do say it might be cheaper in July when prices come back down again. l did a fixed plan and not to bad and as it has been a lot warmer haven’t had the heating on for a couple of weeks so should be cheaper all round.

I think for import OVO is pretty good and we really like the OVO app with all the easy to understand data but after about 10 years with OVO we decided to move to Octopus simply because we now have solar panels and export a lot of power to the grid. OVO pays us 4p per KWH whereas Octopus pay up to 27p per KWH. OVO also took ages last year to set up our export plan which wasted about 3 months of the best Summer months which we weren’t happy about. Customer service within the SEG (export) team at OVO was sadly lacking, hence why we’ve now moved.

Even looking at their fixed plans including boiler cover, I still can't see how much they charge per unit for gas and electricity. That is all I'm trying to find out from this type of plan.

This is an example only.

The https://plans.ovoenergy.com tool will tell you what you’re after if you provide it with a postcode.

Hi, I have seen a better ovo tariff than the ovo tariff I agreed to change to in October. The agreed tariff doesn't start until the 9th October, can i still change to another ovo tariff with no penalties? I did agree to the new tariff early September, but it's yet to start. 

Hi @M1953pip ,

Yup! You’re still within the Cooling Off Period at this time - it doesn’t expire until 14 days after the new contact actually starts. If you tariff-hop now, you pay no exit fee.

Have a word with OVO Support via 0330 303 5063 and they can do this for you.