Noticed your account balance is dipping a little low or just fancy topping things up before winter? There’s a simple way to do this by logging in to your online account or OVO app (download for Android or iOS):
From the Homepage, head on over to the ‘Payments’ page via the menu to the left or by clicking ‘Manage your payments’ on the ‘Today’s Balance’ box:
Here you’ll see the bank details we have registered for you and your Direct Debit date arrangement details. You’ll need to give the page a little scroll:
You’ll see the ‘Top-up your balance’ box. Click ‘Make a top-up payment’ - this gives you the option to make a one-off card payment:
You can pick the amount you’d like to pay by entering a number in the available box. You’ll then be able to see what your balance will be after this payment shown below this box. Click ‘Pay now’ to be taken to a secure third-party site where you can provide your card details:
If you refresh your Homepage, your new balance should be showing straight away. You’ll also receive an email or text to confirm the payment depending on your communication preferences.
Job’s a good-un! Your balance is nicely topped up to cover your future energy costs. Don’t forget you’ll also be able to see this payment shown as a ‘CARDPAYMENT’ on your next monthly energy summary.