I paid by card my last bill. But have noticed the payment hasn’t come out of my bank. It’s been 3 weeks. I’ve emailed. Can’t get through on phone and been on chat. But there’s no help. Anyone had similar?

https://ovoenergy.com/feedback is your best bet for this one.

My concern over this is that the money goes via WorldPay who retain your personal details including address in the USA or elsewhere outside of the UK so may not need to comply with our data protection laws.   Who knows how long it will be safe in the long tern and there’s far too much of that going on in the IT industry and I’m sick of it.  

 I’d much prefer just to be able to make a bank transfer to top up my payments by giving back to my Ovo account the UK government payments of £66 per month.   Is there a bank account details where I can do this.?

Paul

Hey @Paul4AA,

Welcome to the OVO Online Community,

Our bank details are as follows:

Bank account number is 83683249 and sort code 20-00-00. 

Please remember to include your OVO account number and postcode in the reference field, so we can link payment to your account.

You can find out more information about different ways to pay on our website. 

Hope this helps. 

Thanks, I’ve successfully made the direct bank payment  

Paul

I have enetered all the info an nothing happens

what next?

You may need to talk to Support. We can’t access your account from here

Thank you for raising this. I tried to go through Worldpay but page not found at the end of transaction.  Also hadn't realised the nefarious and dastardly data mining scheme; the sneaks!

Can you elaborate on this please, @Loopmoth? ps house rules here need to be adhered to. 

I’ve tried many times to pay my bill with both (Italian) VISA and Master Cards; I’ve received the approval from my Bank, but then the payment was not processed by Ovo? Why?

Does OVO accept UK Credit Cards only?

Thnnkas

Hi @Carlo E.C. ,

It miiiiiiiight work if you use them via Apple Pay or Google Pay. :)

Otherwise, you’ll need a UK card.

Thank you Blastoise186, I’ll try that!  :)

Hi @Carlo E.C.,

According to this guide:

 

Which payment methods does OVO accept?

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

• Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.
• Make a card payment: You can do this in your online account or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).
• Pay by cheque: Scroll down to find out more about how this works. 
• Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

Hey @Carlo E.C. 

Were you able to make a successful payment?

Yes tks, I found a way to do it.

I have attempted to pay my monthly bill using my Credit Card but the OVO site rejects the payment.

Frustratingly the OVO phone lines are not open at the weekend and the chatbot gives NO help whatsoever

OVO’s social support teams are active today, so contact them either at X: 

or via Facebook Messenger, using the blue button at the foot of this page. You’ll need a Twitter account for the former, but you don’t need an account to use Messenger.

You can also pay via the automated phone system - ignore the prompts about the Live Chat/Forum and you’ll get the option you need to pay by phone. Or try via the App - sometimes that works even when the main site doesn’t.

Or you can bank transfer it:

Paying my energy bill via a bank transfer

To pay your bill, you can also make a transfer from your bank account to ours. Our bank account number is 83683249 and sort code 20-00-00. 

Remember to include your OVO account number and postcode in the reference field, so we can link payment to your account.

https://www.ovoenergy.com/help/article/how-to-pay

Hey @Brian L 

Our volunteers @Firedog and @Blastoise186 have provided some really useful information so far. Are you trying to pay with Visa or Mastercard? I would just highlight that we don’t accept American Express just in case that could be the issue. 

Let us know if this works for you. 

Trying to pay with a Visa which has sufficient funds in the account but the OVO link fails to work,

Calling the number connects to my bank who advise that there is nothing wrong with my card or account

Rather disappointed that OVO state that on an E-mail that they tried to contact me but didn’t

It’s probably you. I just ran two payments using a Visa Debit card just fine via the OVO site.

One of them via Google Pay which shot through like a rocket and came straight back as Completed. The other manually, which also went through like it was nothing. In both cases, they went via Visa’s 3DSecure and came straight back as accepted.

Your issue is probably because you’re not set up for online payments and/or 3DSecure. Please discuss that with your bank - OVO can’t enable those for you.

I resent the inference that it is me,    I have been a customer of OVO Energy for the last 14 months

and this is the first time that I have had a problem,  Surely if it was 3d Secure Ovo would be able to advise

Nope, 3DSecure is NOT managed by the merchant, but by the banks. If 3DSecure chokes, OVO can’t touch it - you have to talk to the bank.

If it was completely dead, my two payments would have also failed, but they went through just fine. As such, it’s probably not OVO that’s causing this.

Hey @Brian L,

I’m sorry you’re still having issues making the payment. Our support team are back on after the bank holiday weekend. I would suggest contacting them so they can check the account and ensure nothing stops the transaction. If they confirm nothing isn’t anything blocking the payment, you can contact your bank/credit card company again or choose another payment option here.

I hope you get to the bottom of what’s causing the blockage.

Can I pay at post office?