Updated on 14/04/22 by Jess_OVO
Noticed your account balance is dipping a little low or just fancy topping things up before winter? There’s a simple way to do this by logging in to your online account or OVO app (download for Android or iOS).
From the Homepage, head on over to the ‘Payments’ page via the menu to the left or by clicking ‘Manage your payments’ on the ‘Today’s Balance’ box.
Here you’ll see the bank details we have registered for you and your Direct Debit date arrangement details. You’ll need to give the page a little scroll.
You’ll see the ‘Top-up your balance’ box. Click ‘Make a top-up payment’, this gives you the option to make a one-off card payment.
You can pick the amount you’d like to pay by entering a number in the available box. You’ll then be able to see what your balance will be after this payment shown below this box. Click ‘Pay now’ to be taken to a secure third-party site where you can provide your card details.
If you refresh your Homepage, your new balance should be showing straight away. You’ll also receive an email or text to confirm the payment depending on your communication preferences.
Job’s a good-un! Your balance is nicely topped up to cover your future energy costs. Don’t forget you’ll also be able to see this payment shown as a ‘CARDPAYMENT’ on your next monthly energy summary.