How do I add a second ovo account to my online profile or app ?

Howdy @Martd !

As long as both accounts use the same email address, they should get linked automatically and become available via the profile switch feature.

If you can’t see the other one, have a chat with the Support Team and they can help you set things up. :)

I have 2 accounts, one at my cottage in Clachtoll and one at my home in Inverness. I can access my Clachtoll account online but can’t access the other one. There is no dropdown box on the page so I was told to log in again using the OVO id, which is supposed to appear on all correspondence both on paper and emails. There is no id on either of these. When I contacted the helpdesk I was told I would need 2 email addresses. Can anyone confirm this or know of a solution to overcome this problem.

Hi @Inversneckie and thanks for flagging this. 

You should be able to toggle between two different properties via the one online account, as long as they’re registered using the same email address, account holder and account details. This was always done via the top right corner of the online account if you’re on a desktop. 

Can you let me know what you see?

Would appear then that my registration for second account has not been set up. How do I register second account because when I log in it takes me to first account and cannot do anything from there,

Ah yes, I think I know this one.

To access the account that has migrated, you can use your email/password combo to get in. For the other one, I think you’ll need to continue using your My OVO ID for now. If you can’t find it, the Support Team can try to locate it for you - it’s NOT your account number on the bills!

Hey @Inversneckie,

Is it a new property? Is it already supplied by OVO? We have a great guide that might help:

Let us know if you have any further questions!

Hello

How do I set up a 2nd home account with ovo? On line I can enter my details and the 2nd properties address  but the form requiers  me to enter when I moved out of my current property ( which I'm not doing). 

Am I missing something?

Howdy @Vamatex ,

It’s actually MUCH simpler than you think. If you are NOT moving out of the existing properly, then please don’t use the Moving Home tool, it’s not what you’re after!

Instead, use https://switch.ovoenergy.com for the new property and enter the same email address and everything else other than where the supply address will be. This will be detected by OVO’s billing platform and the accounts will be linked, so you can manage them with the same login details.

Hope this helps!

Thankyou for your response but Im still getting asked for a move out date.

I used your link ?

Hmm… It should just work…

If you can’t do the online route, give OVO a call in the morning on 0330 303 5063. They’ll sort you out.

I will try but not easy getting through!!

The online chat also failed, as the woman said she was busy with 3 other chats and then didn't respond again.

Thanks for tying, much appreciated.

No worries.

Let me ask @Tim_OVO and @Emmanuelle_OVO if I’m messing something up here. I’m pretty sure I’m not though!

Hey @Vamatex,

You should be able to sign up through the link @Blastoise186 has given?

Are you logged into your existing account? Maybe it’s auto-directing you to ‘move out’ of that property. Ensure you aren’t logged in.

If it’s still not working please send a screenshot of the message you’re getting? And the steps you are taking to get there.

Let’s get to the bottom of this! 

I can’t reproduce that behaviour at all for some reason. I’m kinda stumped tbh.

@Vamatex is the second home already on supply with OVO? You can check here. 

If it isn’t on supply with OVO, using the switching page blastoise linked to should allow you to get that house on supply with OVO. 

Hello

I'm still not getting this to work?

Everything is ok until the last question when I'm being ask when I moved in & out of my previous property.

Just to be clear I am looking to move supply on a 2nd home that I purchased last Friday. The propties is next door and shares a postcode. I currently use

ovo and want to swap the 2nd property from scttish power to ovo also.

I need to use bank details registered to my original house for both ovo accounts.

I have attached the screenshots that show my problem.

I appreciate that I am probably being a bit dim here & missing the obvious.

I have removed postcode & property names for security.

Appreciate any advise.

Thanks

This may not help, but when I had two accounts running for two houses I used two different email addresses.

Hello 

I just took a punt and entered today's date as move out date and it seems to have gone through OK. 

Both properties are showing on my account albeit one is still being set up by ovo.

Still feel its a bit confusing though!!

Sincere thanks to everyone who helped.

Hold on a second… I wonder if the “previous” address was needed to do a credit check perhaps?

That MIGHT explain everything...

Really sorry I didn’t figure it out sooner. It’s only just dawned on me from your latest screenshots. XD

But either way, I’m glad it’s working for you now. I can definitely chat with Tim and recommend making it more obvious why the previous address is required. OVO’s Product Teams would almost be willing to consider it at least.

Leave that with me. I’ll think about the best way to suggest it.

Yes, I needed an address that was 3 yrs or more old for security.

Been inondated with welcome emails so all looks good.

Yup, sounds like you should be good from here on out.

If the new property is already on-supply with OVO, I think you’ll be activated within 24 hours at most with full control over the supply. If it doesn’t yet have smart meters and you’d like to upgrade, check out https://smart-booking.ovoenergy.com .

If Smart Meters are already in place, have a chat with OVO as to whether you want Half-Hourly, Daily or Monthly readings.

Yes I will apply for a smart meter. The property also has dual meter ( white meter) for electric storage heaters. These are off and will be removed tomorrow.

I will need to arrange a standard single standard meter.  

Gotcha. That shouldn’t be too difficult. When you get onto the form, you can put notes on saying you don’t need the white meter thing anymore and a regular four-terminal meter can be fitted instead.

You will need an electrician to do some re-wiring though!